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June 2023 by Tom Moak
Although I didn't get my trailer repaired because it was in really bad shape and not work repairing. These guys were very fast and super helpful on diagnosing what all the issues were. Plus when I decided not to have it repaired they were not pushy trying to get me to do something that didn't make sense. Thank you!
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August 2022 by Jeff Meade
They once did good work on my truck, but they now say they only work on trailers, though their website still claims they are an auto repair shop.
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July 2022 by Rae Faw
DO YOUR BUSINESS ELSEWHERE!!! When a business displays a sign that says, “All purchases final,” recognize the red flag and do your business elsewhere. Advantage’s disclaimer negates all common sense, because the people you will deal with are incapable of practicing common sense.I attempted to return a part that was unopened—a trailer electrical kit—with a receipt, only a few hours after the purchase, because with new information, we realized the part was unnecessary for our needs. Car parts, am I right? Well, when I tried to return the unopened part, they pointed to their sign and eventually refused to even look at me, because “They’ve been burned too many times before.”Listen, Advantage, don’t bring the baggage from your last relationship to your new relationship. It’s not fair and it’s also not good business. Your inability to accommodate a human situation has gained you $90 for an unopened part you could have undoubtedly resold, while losing you a customer and all possible referrals.To anyone considering Advantage, go anywhere else. They won’t treat you like a customer. They’ll treat you like the enemy and will try to get anything they can from you, however they can get it. Lesson learned.
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April 2021 by Steve Shriber
Best alinement around! Well for cars and trucks not large commercial vehicles.
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March 2021 by Derek John
Christina has gone out of her way to help me with all sorts of car problems. The price is fair for the service, but she always finds me a better price on parts or knows where I can get them. I highly recommend advantage. They also are very thorough and let you know what needs work soon so you can plan for it. When something happens, they take care of you.
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January 2021 by Eric York
Great people! Very customer savvy! I use them for all my trailer needs.
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October 2020 by Paul Epperson
While getting my tires rotated, the technician explained to me that one of my wheel studs needed to be replaced. He recommended Advantage Automotive. I called Advantage Automotive about the issue and they were friendly and professional. I dropped my car off in the afternoon, knowing that they might have to keep it overnight to finish in the morning, but they got right to work and called me to pick it up before they closed.
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August 2020 by Spencer Caldwell
Unimpressive customer service. I was referred to Advantage Automotive after another auto shop broke the stud on my tire, and Advantage Automotive would fix it for me without charge. The only day I have off of work is Saturday so I called to ask to come in that day. I was not aware they were only open till 2 and it was already almost that time. So I decided to go the next Saturday. The next Saturday I called in the morning to come in and told the lady on the phone what I needed replaced. She said they only sell trailer parts on Saturdays, but to come in Mon-Fri from 8:30-6:00. So I had to put off my repairs yet again. The following week, I planned to go on Thursday after work since the next day was Pioneer Day and was closed for the holiday. The shop doesn't close till 6 so I figured if I went straight after work and got there at 4 I could get my car fixed. So that day after work I got there at 4 and handed the receptionist my paperwork from the other auto shop, and barely looking at it to see what needed to be done, she just said to come back Monday in the morning. I told her I cant take time off work and so the only way to make it work would be to send my wife and 5 month old baby to take care of it since that was our ONLY car. She didn't really seem to care. No "I'm sorry" or "I apologize for the inconvenience". She just kinda stared at us and waited for us to say we'd come in Monday. So on Monday morning my wife and baby went to the shop. I was not impressed by the things my wife had to say about her experience. She said she got there and the receptionist cut her off as she was explaining what she needed done on the car. The receptionist just pulled out the paperwork we had handed to her a few days ago and said, "yeah I know who you are, I need your key". So my wife gave her the key and was told it would be a couple hours. The service only took about an hour and 15 minutes, which was nice. The whole time she was there though, she received no updates. When the service was done, the tech handed her the keys, said "here you go" and walked off. Didn't say anything about how it went and didn't tell my wife where he had parked the car, as a courtesy. So my wife packed up and didn't get a "have a good day" or "thanks for coming in" as she walked out the door. Just silence. This place is one of the most unwelcoming businesses we've been to. We will not be back.
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August 2020 by Regan Kempton
Thought of coming here for some repairs and decided to come look at the reviews first. After reading some of the responses from the owner, I've decided not to. If a customer has a bad experience, own it and don't trash your customer. If they felt mistreated, apologize. Getting defensive just looks really bad.
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July 2020 by Brian Davis
Excellent work on trailer repairs.
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July 2020 by Jace Evans
THIS is what customer service looks like. We had to visit the shop twice in one day because we got the wrong sized leaf spring and each time we were treated with total respect and were given great recommendations. I wish every company had this level of knowledge and professionalism.
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June 2020 by Morgan Zack
The staff was really knowledgeable, they helped us determine the parts we needed and we were in and out of the shop in less than 10 minutes. Super friendly, quick and reliable service.
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June 2020 by Vernon Stout
As always great service, quality, and price.
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March 2020 by Brian Taylor
Pretty disappointing, maybe it's because I have an old car and those can be frustrating to work on, maybe the crew was having a bad day. I felt disdained from the moment I arrived, and then I was charged $55 for them to look at my car for 5 minutes, give me a wrong diagnosis, and not even attempt to make a repair. She made one phone call then said "we can't find parts for it". And didn't even entertain my suggestion for a fix.
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February 2020 by Charlotte Romberg
It was so great to find an automotive place with so much integrity! I’d trust Advantage for anything related to trailers!
