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February 2024 by Curie Ganio
Great place to get quality furniture at a great price and Roger was so friendly and helpful! Exceptional customer service! They were even able to deliver same day. We will return in the future.
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February 2024 by isadore morris
First time in the store and Roger definitely knows what he’s doing and the place is clean, spacious with a verity of furniture. Great place, with beatable prices!!
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February 2024 by Benjamin Birch
These guys are now located right behind the In’N out.My wife and I were out shopping for a reasonably priced sofa with a chais lounge. This was the third store we had walked into in the same hour. We weren’t stalked down by a salesman at all. In fact it was until we had obviously found what we were looking before we were approached. I thought that this was very appropriate.The salesmen made me an offer on the faux leather sofa with chais we showed interest in and it was a deal I couldn’t refuse.They offer a drop off delivery. As well as a drop off and set up delivery option. The set up option is what we chose.TL;DR great experience, wasn’t hassled, got what we wanted at a great price.
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February 2024 by Ronda Norman
These guys are awesome that took good care of us. We found a beautiful couch snd loveseat with a great price plus not only the great price we got 10% off from one of the owners that happened to be in the store while we were there. Delivery time was awesome too, the day the furniture came in they delivered same day ? Great people that work there, furniture was great with a lot of styles to chose from. I strongly advise going there, you won’t be disappointed ☹️ you’ll be glad you did. ??
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February 2024 by garrett b
The guys really took care of me. I came in pretty close to closing time. They made me a deal on some furniture and got it delivered same day. Great customer service and good people. I’d recommend going in and checking out their inventory.
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February 2024 by Evan D
I purchased a full size bed and dresser from Furniture Direct in Ogden. I am completely satisfied with the service I received. Roger was honest and delivered my furniture on the scheduled date we agreed on. Roger is very patient and answered all my questions. I never felt rushed. I was a little hesitant purchasing furniture from Furniture Direct but he made me feel at ease. The furniture is good quality and much more affordable than other furniture stores. I absolutely love how comfortable my bed is. I would shop there again. Thank you Roger for all your help!
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February 2024 by Alyx Price
My wife and I just bought a house, and are looking for a new room set. Mike and Roger were sooo helpful in our purchase. They gave us great recommendations as well as great deals. Thanks so much Utah Furniture Direct.
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February 2024 by Richard Navarro
Amazing customer service right when you walk in and 10/10 friendliness I would definitely recommend going to Utah furniture direct for you furniture needs . Rodger and Mike are amazing at costumer service.
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January 2024 by Cody Cantrell
Roger was immediately helpful when he first greeted me. Gave me a ton of options and listened to criteria I described and gave recommendations based on that, selection was solid and I'd happily come back for any additional furniture I might buy in the future
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January 2024 by Kimberly Matheson
I will NEVER do business with this company again. Ordering the couch, love seat and paying for it was the only part of this transaction that went well. Paid for furniture delivery and to have it brought into my house. Kids showed up to deliver, caused $6700 dollars in damage to my home, ruined 10 LPV stair caps by sliding fully reclining steel frame furniture up the stairs, dinged up my walls, busted custom wood trim, damaged my solid wood banister, broke my storm door and pulled the frame right out of my house. Tore the couch, missing parts for the love seat. Store manager tried to resolve the issues at Owners (owner refused to work directly with me or resolve through business insurance) only offered to have their personal contractors come in to do repairs to the floor but not the other damage they caused. I disputed the charge on my cc for the furniture due to lack of furniture replacement and lack of communication, lack of follow through on contractors and repairs. Company came and picked up the furniture, and then the OWNER stated he REFUSED to work with me to fix the damage to my home they caused. Terrible experience, I would not recommend anyone buy a thing from this company. Shame on the owner for not fixing the damage his workers caused, and admitted to doing. Who would pay $4500 dollars for ripped furniture and missing parts, and then $6700 in property damage. TERRIBLE COMPANY!!
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December 2023 by Diane Gale
The salesman was friendly and very helpful. Good quality furniture at a decent price. We found just what we wanted and it was delivered the next day.
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November 2023 by Juan Medina
Visited this store first and immediately found a sectional that met our criteria. Let Rodger know that we were gonna keep our options open but that we had cash on hand and wanted to make a decision by the end of the week. He made a great offer and we got his info.Went to RC Willey and Ashley furniture directly and nothing met our criteria or even came close to the pricing that Rodger was offering.Came back the end of the week and made the purchase. Two pieces that needed to be ordered in can on time without issue. Keeping them in mind for recommendations!
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October 2023 by Natalie
I bought a desk this past July and got charged over $700. I looked it up on the company’s website to get the dimensions and it’s selling for $459. I got ripped off. Very disappointing.
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September 2023 by Kristofer Daye
Fantastic service. Roger was extremely helpful. He got us set up with a great deal for a new couch.
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September 2023 by Debra F
The best way to share my encounter with Utah Furniture Direct would be with part of the certified letter I sent to them which was ignored not just the letter but also emails and numerous phone calls. In the letter, I am very frustrated after 2 years of not getting the correct product and a lack of cooperation or communication from Utah Furniture Direct. Only part of the letter was submitted to the BBB due to character space allowance.When I talked to you before the couch was delivered I told you that I would need it to be brought into the house. You never said anything to me about the cost of bringing it into the house. Why was I being discriminated against as a handicapped woman? I recently opened the box only to find out the couch is not the color I ordered. If the couch had been delivered in a timely manner my husband and I would have had a chance to enjoy it together before he passed away. Your Utah Furniture Direct manager promised me over and over again that I would receive my full refund. The Last Promise was during a conference call with my son who also heard the promise of a full refund.The previous manager made no notes of our conversation for the current manager to review. However, I have in my call log the numerous phone calls made to Utah Furniture Direct showing the times of the communications. Along with the conference call that was witnessed by another individual. The original manager told me that my couch was delivered to the store but when I asked them to deliver it to me I was told that they sold it to someone else. Yet, they still would not give me the total refund I was promised. I was told I would have to pay a restock fee after they had sold the couch to someone else and it was not even in stock. This had to be the most frustrating business experience I have ever had and without any cooperation from Utah Furniture Direct other than delivering to me to keep a product, the color I did not order.
