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March 2024 by Brenda Jones
Moved from CA to UT years ago and this is definitely the way to move & the only way I'll move going forward.
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July 2023 by Paula Whitaker
I was going to rent a 26 foot truck from another company and drive it across country and boy I am so glad I found out about U-Pack. Not only was it significantly cheaper, they made everything so easy. They dropped off the 28 foot truck on time, picked it up when it was ready and I didn't have to worry about driving. The other thing that I loved was if I used less than the 28 feet then I just paid for that. I didn't have to worry about everything fitting in the size that I ordered. If you don't mind waiting for your stuff for 10-12 days then this is definitely the way to go!!!
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May 2023 by Linda C.
Please please please STOP searching for a company and GO with Upack!!!!!!Completely professional! Literally everyone on the U-pack team was incredible.This was the first time we ever used U-Pack, and we will definitely use them again and again. The online portal is great or if you're more comfortable you can call and talk to someone directly.
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January 2023 by Trina Kittleson
Terrific responsiveness and customer service that really assisted with a cross-country move.
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January 2023 by David Riggs
They were friendly, attentive, and helpful. They were willing to make adjustments in scheduling.
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December 2022 by Mari Jensen
Convenient, excellent service. No breakage!
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August 2021 by Michael M.
From start to finish, U-Pack was great to work with. We had called many moving services and they were the most cost effective. They dropped off our trailer, gave us a few days to load it, picked it up and moved it to our new location. It was great not having to haul our stuff to our new location. Things did not go as planned with the new home so it delayed our ability to receive our items. U-Pack worked with us every step of the way and made arrangements that was fair to us and them that allowed us to finally receive our items. Every staff member we worked with from dispatch to the drivers were all very friendly and helpful. I would highly recommend them.
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August 2021 by Stephanie Franken
If you are military/government and are using U-Pack for your please read this review. U-Pack hired ABF to haul our house hold goods to our new duty station. When the ABF truck was being unloaded our boxes were wet along with furniture wrapping. There was a whole in the ceiling of the ABF truck. It rained and the water got inside the truck. Boxes and furniture soaked up the water. We had to put our stuff in storage because of the housing market we are unable to find a house. When I went to make a claim the claim department said open all the boxes and yak pictures of damaged items. I tried to explain I was in a storage unit. There was no room for me to pack and unpack boxes. I said even if I had the room I hired movers to help lift boxes because somewhere to heavy. The rep suggested the movers help me. I asked if U-Pack would cover that cost. It was $900 for a four hour job. She told me no. I sent pictures of my damaged wood furniture and leather couches. The claims department have not responded to my claim.Next nightmare… ABF drivers didn’t weigh the truck correctly. When our weight tickets got turned into TMO we were told we would only get paid for less then half of our estimated weight. I have kept all TMO paperwork from all of our PCSs. So I know what our weight should be estimated at.So far we are out the money we were saving to help with closing costs of our new home.
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June 2021 by Kim W.
U-Pack broke their own contract and denied that they breached their own terms by not closing and sealing our items in front of us like their contract states. U-Pack also claimed that the recorded part of our call specific to the payment terms/quote was not fully recorded. Big shock! They are now demanding payment before our items are even to the destination, which is not what we were originally quoted or promised. We have no way to track our items, nor do we have any proof that our items were securely sealed. In addition, their customer service representative and manager refused to accept any responsibility, treated us quite poorly, and placed all the blame on us. We will now need to hire an attorney.
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October 2020 by Susie West
We used U-Pack to move across the country and loved how easy and worry-free it was. The driver dropped our trailer off in our driveway (on a narrow residential street!), we filled up what space we needed, they picked it up and then dropped it off at our new residence a week later. It was so nice to not have to worry about towing a large trailer and our belongings were in the condition we had packed them, with a only little shifting throughout the move, of course. We ended up not using as much of trailer as we had planned, so our price was reduced to reflect that! Both service centers were easy to contact, prompt, and professional. Highly recommend and will use them again!
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October 2020 by Y&N Zaver
Good price and deal.
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June 2020 by alin gonzalez
We've heard horror stories of fake moving companies and after asking for recommendations from friends, we ended up using U-Pack. Other full service companies charged >$8K and required a video tour your of our home, which I was not comfortable with (Pictures ok). Additionally we were getting rid of many of our furniture, so a video tour would show items we were not moving. Since they charge by weight (which is estimated) in their pricing, that's a problem. With U-Pack we just paid for the space we used (2 cubes) at a flat rate, no hidden fees, and no extra charges for larger furniture or weight. We paid ~$3K to move from OK to UT, which included insurance. U-Pack is cheaper even if you hire movers to load and unload. Another issue we had with other moving companies was that they would have transferred custody of our stuff to different moving companies, and it wasn't clear who would pick-up, deliver, or transfer. U-PACK offered consistency and a peace of mind. The whole process was simple and convenient. We will use this service again.
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April 2020 by Matthew Bishop
Have hired U-Pack to do a phased move. We moved half our house and are ready to move the second half. U-Pack delivered and dropped off when they said they would. Their pricing was a value compared to other pod type moving companies. I would highly recommend.
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October 2019 by Emma Griffeth
This is very good cause you can rent the truck, pack your stuff up, drive the truck to the new place unload, and drive the truck back. They have such a good way.
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August 2019 by Chris Pete
Their website is disingenuous. High pressure tactics done poorly, claiming that I can get a "special" discount that will expire in 15 minutes.... which reloads every time I refresh the page. Attempting to update the quote does nothing; it continues to give a non-itemized quote for five linear feet of trailer space, regardless of what the user selects. I would not recommend them based on this poorly implemented site that is clearly designed to obfuscate costs.
