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April 2024 by Mikayla Hall
I highly recommend this location! All the ladies who work here are great! Alyssa pierced my thirds the other day and helped me pick out some chains and other earrings and I love how everything turned out! I know I'm always going to get great service coming here!
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December 2023 by Erica Arguello
Nice customer service and excellent products
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June 2023 by M T
Horrible. We took our daughter there on Saturday 6/24/2023 around 11:30am for her first ear piercing. There was a lady working who wouldn't even acknowledge our existence, wish I would have got her name. After standing there for at least 10 minutes looking at earrings, we had to get the lady's attention and tell her we were ready. She said she had no time, she had to go to the bank, do inventory, blah blah, every excuse just to not help us. We said fine and went down to Claire's where we had much better service. They lost a sale, the lady was rude, horrible place.
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May 2023 by Sara M-Bran
I used to love come to Pagoda , but the last two time I had , the two lady’s that were working there have a Very bad actitud ,just finding excuses to show what I ask for , than today I ask one of them to show me a necklaces and she was just talking that this and that just because she didn’t want to work but talk to the other coworker , Thani ask to show me an other necklace and took her 5 minutes because they were having they conversation, really sad because Jessica is such a amazing person and take care of the costumer , but this two employees are very dissatisfied costumer service , I ask if they can do the piercing on my daughter and one of them said “oh oh I think we have an appointment coming right, normally you don’t need one but today we have one , that’s ridiculous and than she said and we closed in 30 minutes , sorry ,Very poor costumer service and hope Jessica get this review because when I talk to her she will know I had been they costumer for many years ,The both lady’s work on last and this Tuesday, will never go again and will look forward to talk to Jessica
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December 2022 by Maddie Wilson
We got our 5 month olds ears pierced here by Nic. He was incredibly kind, great with our daughter, and thorough. Very very happy!
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May 2022 by Claire Garrett
Kai pierced me and my friends 2nd and 3rd piercings. She was so lovely, she was thorough and knew what she was doing. She was clean and redid our marker dots several times to make sure they were perfect and we loved the placement. As for the negative reviews I’m seeing, just be respectful, don’t wear huge earrings in. Also, they work in a mall in the middle of an isle, so if they don’t acknowledge you at first cut them some slack people probably come up to glance and then leave all the time. And if your child is crying, these employees are piercers for people of all ages, it’s not their job to stop your kid from freaking out, that is your job. The employees are understanding and kind, but they can only do so much before it’s dangerous for them to pierce a wiggly screaming kid.
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May 2022 by Jan Hawkes
They moved out of Layton hills mall and I’ve had 2 broken jewelry pieces and now I have to go to Ogden Utah or slc utah. Don’t buy from them. Not very good
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November 2021 by Cami Gordon
I love this place!!! Their jewelry is beautiful and they have excellent customer service!
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September 2021 by Sarah Dupaix
I would not recommend going here to get your ears pierced. My piercing ended up crooked and not in the right spot and the associate offered a refund if I wasn't happy. When I did decide that it would be best to get a refund because I was not happy they told me in no uncertain terms that that would never happen. Even if that is your policy, you should honor what an employee promised. They also use cheap butterfly backs for cartilage and don't have a great selection of earrings.
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September 2021 by Sophia Diaz
I went In about a month ago and I was looking at some earrings when the store manager Jessica took about 5 minutes to acknowledge me and when she realized that I was there we started talking about the earrings then she kept telling me to get the 14 karat gold ones because the stainless is cheap I am very allergic to gold and I told her that about 3 times and she kept repeating the same thing telling me to buy the 14 karat gold. This is the reason why I shop at Layton and I drive from Ogden to Layton now because I hate running into her.
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August 2021 by Melissa Estes
They where great! They helped me pick out my earrings and explained the process of the piercing. They were so nice and cheerful, definitely recommended especially for children. They use a piercing gun that comes straight out of the package (one time use). My piercer was Melissa and she was wonderful! Definitely highly recommend.
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July 2021 by Cyan Brynda
Got my ears pierced on June 11, 2021 by Jessica! She's so kind and amazing! She didn't just talk to me employee to customer but as person to person! I feel so blessed she was working with me that day because I was extremely nervous but she's SO EASY TO TALK TOO and will DEFINITELY calm your nerves!!! What a wonderful lady ❣️ THANK YOU YESSICA
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May 2021 by JJ P
Great quality of jewelry. The jewelry consultants were very knowledgeable and handled every situation with care.
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February 2021 by Heidi Huss
Lady piercing our ears mistaked me as my daughters friend and was giving me attitude when I asked questions about other earrings for my daughter other than the ones the lady was choosing. She asked if I was questioning her experience and was being a little confrontational. After she asked me for my ID and then asked for my daughters I told her she is my daughter and she had to look at my birthday and then look at us. Then she apologized for giving me attitude.... After the fact. Super unprofessional, and I thought it was weird how she kept on telling me she has over 10 yrs experience like I needed to be convinced. I will be driving to layton mall pagoda before this location from now on.
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February 2021 by Dorinda Lauer
Found a really nice ear post on line which said the booth has it but when I went to the booth to buy it, they didn't have it. Disappointed. Bought a different post.
