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March 2024 by Marlene Gonzalez
We had Link for the time of the contract the same one they lied about having in the first place. Secondly their service and response time to events aren’t great nor what we paid for. Then when I contacted them at the beginning of this month because our contract is up FINALLY!!There were more lies and unnecessary issues after they took our last payment!!
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March 2024 by Prithvi Raj Johal
Excellent value and service is phenomenal.
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March 2024 by Katie York
I was a customer for 6 years, they then chose to increase my monthly payment by 10$ without warning or notice. I found a better company for less than half the price and far better service, devices and monitoring. When I attempted to cancel they told me I would still have to pay the following month because the “cancellation team is 3-4 weeks out.” A day later I got a docusigned letter stating my account was officially canceled, I no longer have access however they still plan to take my money next month…..extremely shady customer service. Do your research, there are far better companies/plans with more monitoring and perks for a fraction of the price.
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March 2024 by Sheldon Ruttenberg
honestly......are you looking for an alarm monitoring company with superb monitoring reliability, competitive in price, with a very knowledgeable, experienced and professional staff?then please ......let me tell you the truth......After reviewing several quotes for a homeowner’s alarm monitoring and security systems from several providers …like ADT, Brinks, Cove, etc…I chose Link Interactive.but the real value of an alarm monitoring company ...which I soon discoveredis the scope and knowledge level, attentiveness, need assessment, alarm panel offerings and products, alarm panel integration with security and safety devices, confidence, courteousness and integrity of your service provider .....I was overwhelmed with their professionalism and dedication to make their customer happy and satisfied in every facet…..and going above and beyond my expectations.honestly…I realized how little I did know and I am sincerely gratified and humbled with appreciation for the level of knowledge, service, integrity and efforts of this organization…from my first contact call to the sales staff, to everyone in the support group thereafter each and every time I needed help or assistance ….one word..... "exemplary"........in every way....this agency is a model that should set the standard for other alarm monitoring companies, for they shine bright and above the horizon….And this is the truth.I am extremely happy and I value this relationship with the entire team of professionals.‘Hat's off to the entire Link Interactive team.....they are the bee's knees in trust, dedication and professionalism in truly getting it right ....Isn’t this how your Alarm System Monitoring Company should be ?Thank you Link Interactive!
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March 2024 by Michael Riley
poor customer service
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February 2024 by Rosemary Lyons
Link is very professional and helpful. Immediate response and helpful with my request. Would recommend them for all security needs. Have been with them for years.
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February 2024 by Jim Guillet
Good service. Always responsive and friendly.
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February 2024 by bill osmolski
We were able to use existing equipment, the people from Link were all helpful and the app seems easy to use.
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January 2024 by Nicolas Lalaurette
Jared was the specialist who helped from start to finish. Very helpful rep and very patient. I spoke to him in three different occasions throughout the year until I decided to pull the trigger and leave my current alarm company. Never felt pushed to make a decision. Service is still to be seen, but based on the customer service I received I'm sure I won't have any issues.
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January 2024 by Jennifer Scotto
Horrible service and poor customer service. I bought a home and had the service transferred over to my name but nothing was ever reviewed with me regarding cancellation fee. It’s only been less than 30 days and I cannot cancel or I have to pay the prior owners 10 month agreement price left over. I would never recommend this company and will make sure everyone is aware of the poor service they provide.
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December 2023 by christopher wightman
Ok customer service. Cameras and system is mediocre. Doorbell camera works 3/4 of the time. App isn’t great, Ring is way better with the ability to set motion zones which this doesn’t do. Monthly cost is more than other security systems.Cancelling is a major pain with lots of hoops to jump through, time involved and can only be started during their open hours. This includes completing a Docusign document with lots of required fields. Then you still have to pay for the next payment, so since I’m cancelling 10 days into this period, I’m paying for 50 days I’m not using it.
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December 2023 by Eric Kennedy
Link Interactive has excellent and professional customer service. I've worked with Brooklyn numerous times over the last several years and she is always friendly, professional and solves all my issues and she has helpful tips to make my system work better.
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December 2023 by Aimee Riley
Jared Chadburn was patient and helpful glad to be starting services with link.Update I intend to cancel after being charged and told service would be up in a wk after not being active as told even called last wk and 0 mention of it not even being activated
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October 2023 by Michael Holland
I love my Link Interactive system. Customer support is way better than any other service. I installed all the devices myself it was easy and it was only 20% the cost of an ADT system.
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October 2023 by G R
Have been researching alternatives to take over the ADT system. Link interactive was a match but had to do research to make sure they were the right company for our needs. The rep, Jarred was able to answer many questions, so we finally made the decision. Waiting for the panel to arrive, and hopefully everything works as planned. Thank you
