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February 2024 by Edward D
All i did was ask about a service and had a rude interaction with the service advisor. Basically told me to go look for another shop didn’t even bother to look at my tires. *they are bald* I will never come back here and I literally live up the street
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February 2024 by Joey Boone
I bought $1,300 worth of tires from this shop and they haven't been able to balance them. I've had 3 appointments in a row and each time the tires have been out of balance from the previous appointment. I think I may need to try a different shop.
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January 2024 by Gary Dickinson
Parked my car got up to the door and turned around and left. Long line and full parking lot means it's not worth my wait to get my tires rotated.
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January 2024 by Brian Thomas
Dropped two tires off to be mounted and balanced. Was told it would take about an hour. Tires didn't even get touched until I went up asked about how much longer it would take and then they started mounting them. Was closer to two hours and while I was waiting I heard them tell multiple people it would be about an hour and a half for a full set of tires........
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January 2024 by Nikki Simmons
Horrible experience with guy at desk! They just lost a long time customer!
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January 2024 by Jean Paul Beysson
The people the service they are absolutely amazing
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January 2024 by Mitchell Schow
I am extremely disappointed with the service I received at discount tire. I had a nail in my tire and was told that it couldn't be fixed, only to find out that the dealership had no trouble patching it. The fact that they were unable to perform such a simple fix is unacceptable. It's frustrating to think that they may have tried to take advantage of me by suggesting I buy new tires when it wasn't necessary. I expect better service and honesty from a company that has a high rating such as them.
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January 2024 by Aaron Albanes
Arrived yesterday to have a tire checked for a slow leak and was told there would be a two and a half hour wait and they suggested I make an appointment. Made one for 1030 this morning and arrived 15 minutes early. I parked in the "check-in" area and sat there for just under 20 minutes before someone finally came to get my vehicle information.After parking and going inside to complete the check-in process I was told it would still be an hour to an hour and a half wait so they could finish the vehicles they had sitting in the bays. If they were not going to accommodate for an appointment, why not call me and ask to reschedule? I've come to this location in the past and usually receive good service, but as of late I'm not impressed. Try a different location or go with another company.*Edit*Technician finished in about 20 minutes. Found the leak and fixed the problem and was friendly.Rating changed from 1 to 3 stars.
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January 2024 by TaNiesha Hansen
Great staff!! Super helpful!!
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January 2024 by Jeff Meibos
Had a tire blow out on the free way just before closing time. Austin was fantastic in helping me out. He stayed late for me and took care of my tire quickly. Really appreciated this. THANK YOU AUSTIN!
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January 2024 by Rhoda Warren
New tires in less than 2 hours. The price was in budget.
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December 2023 by Aaron Parr
Johnathan H is a great manager and 5 out of 5 for taking care of the customer.
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November 2023 by Syndi Montoya
I had low tire indicator pop up 3 times in less then 3 weeks. Since i got my tires at their store they had me pull in and they checked all tires. Found a hidden screw in my tree and a abnormal valve stem. They fixed me up and out the door no charge. The fact they saw I was coming in alot they made sure I was able to drive safely on good tires!THANK YOU!!
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November 2023 by Camille Prisbrey
Getting new tires (especially when it’s unexpected) can be daunting and overwhelming. But these guys took care of us and helped us feel better about everything. Regan took care of us, making sure we were satisfied and happy with our decisions. And Andrew was very patient and thorough at making sure we got tires we were happy with! Definitely recommend
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November 2023 by Jay T
I am writing this review while sitting in the store. Rachel helped me today, and she was knowledgeable, kinda avoided answering my questions directly. Had an appointment to get the tires rotated on my car. Was told I needed new TPS for 2 of my tires. 60 bucks a pop. They should've checked those when I got new tires 3 months ago. Regen, her coworker, really needs to learn to keep his mouth shut and do his job, not hers. He was rude and kept interrupting our conversation.I really enjoyed coming to Discount Tire because of the customer service. Thanks to Regen, he has ruined the experience for me.
