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February 2024 by Rob Porter
Always a great experience. I'm on my 3rd trailer through them. Will be going back when it's time for a fourth!
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February 2024 by Amee Wright
My refrigerator purchase took me less than 5 min. And they loaded the car up for me. Very friendly. I'll be back
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February 2024 by fish king
Very good quality boat chair for the price can’t beat that anywhere.
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February 2024 by ken morgan
1 star goes to nick. Made an offer to buy my rv I said let’s do it and then backed out. Horrible customer service. I always wonder why dealerships are full of inventory but you never see them selling. Why make an offer if you can’t honor it? No problem at all.
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February 2024 by marty johnson
Darren Bideaux RV parts department are always helpful and often has items I can't locate locally on short notice.
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November 2023 by Damon J
I purchased a trailer from Darren bideaux a little over a year ago and they made it a painless process. The biggest mistake I made was allowing them to put their warranty into my loan. when I took the trailer out on its first long camp out. Which was a 10 day hunt the thing was falling apart and almost caught on fire. I had a list of things wrong and when I took the trailer in to see what would be covered by warranty the service department just blew me off and didn’t have a care in the world. They told me warranty would only cover two things. So I called the warranty service myself and listed what was wrong. There was multiple things they would cover but Darren bideaux didn’t want to deal with the hassle or resubmitting them. So now I’m paying on a useless warranty and having to fix the trailer myself. Very disappointed in this dealership and will no longer give them my business.
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October 2023 by Alexander Davenport
What a great buying experience. Stuart was awesome in getting us into what our family wanted. Jeff was great explaining financing option pros and cons. Thank you Darren and your entire team we are really excited about our new Camper!
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September 2023 by Jesse Reder
I love this place. I went window shopping with my kids and bought an RV that day because the deals were amazing, the pricing was honest, and the sales staff weren't pushy. In fact, they seemed to do everything they could to make the RV I wanted fit my budget. I wanted to find better deals, but I couldn't. I can't say enough good things about them.
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September 2023 by Katie Zobell
I hate to leave a mid review because the sales team was great! It is the only time I have made a new purchase at a dealership that I didn't regret the purchase and feel I was taken advantage of after I left. We loved our trailer when we left and had some great trips over our first summer! Then we parked it for the winter and that is when all the problems started.The glue on the wallpaper was bad. Almost every piece started to bubble or fall off the walls. The was not the dealers fault at all. 100% manufacturers defect which they were happy to cover. We were told it would take a week to replace everything. We went in to pick it up and the service team had missed multiple panels and they had caused damage to the trailer that was not previously there while doing the repairs, now im annoyed they said they did a walk through and they should have caught this before we came to pick it up. They told us they could get it back in to be repaired the next week and we could come back and pick it up when we called to find out the status there was a part that needed to be ordered so it could be replaced so it would be a bit longer but if we wanted we could pick it up anytime and return it after a trip and they would install that last part. My daughter wanted to go camping for her birthday with some friends so we called to schedule a pick up date and made arrangements for an after hours pick up but when we went to get it it wasn't available. Another wasted trip to get my trailer. We called the next day to see what happened and were just given a bunch of excuses as to why this wasn't their fault. We had to cancel her birthday trip because we didn't have time to get the trailer repacked and up to the site.I feel their service team is really lacking compared to their sales team. And now I don't know if I will come back for my next trailer purchase because of the issues we have had with ther service team. I just don't understand how they can have such and amazing sales team and the leave a customer with terrible service . A good service team is a big part of what keeps your clients coming back. Knowing you will always be taken care of and unfortunately I can no longer say this about them.EDIT TO THE "OWNERS" RESPONSE:There is so much in your response that is untrue or was never told to us! We were told this issue with the wallpaper was covered for 10 years from the purchase date, if it happens again bring it in and we will be happy to fix it under the manufacture warranty. On top of that we also bought the extended warranty so if one didn't cover it the other should have.I have an invoice for the LED replacement also showing is was billed to the manufacturer and not a "free" thing you took care of.We were barely greeted when we came back to pick up the trailer and told its over there and ready for you. You can get hooked up.We were told we could bring it back to finish the repairs but now it sounds you aren't willing to do that either.You still haven't fixed all the original panels that we had issue with. That does not include the one you had on back order.If you are the owner maybe you should have taken time to get my whole story rather than putting all your trust in a team that has Bern obviously telling us more lies than we had realized.I will be changing my review from a 3 star to a 1 star because I can't believe how dishonest you have been.
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August 2023 by Alan Gonzalez
These guys are amazing. At country fan fest and Joe came over and walked me through the issue and fixed my water heater. These guys were quick to respond, very professional on the phone with I think her name was Brooke and Joe on site. Highly recommended!
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August 2023 by Mark Knighton
Darren and Makell and the whole team at Darren Bideaux RV was phenomenal. Country Fan Fest was a success. Thanks for the service support Joe fixed my trailer issues. Great group of people. Friendly bunch. I still cannot believe I won Saturdays drawing. Thanks again Darren and Darren Bideaux RV. Much appreciated
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August 2023 by Nickki R.
Great place! Had an emergency and they took care of us first thing in the morning. We are from the east coast traveling through. We happened to be spending the night in the RV park across the street from Bideaux. We were set to leave that morning and the hose to our water heater popped off! Water was spewing from under our camper. After emptying our "basement" to find it flooded, my husband found the source of the problem. Not having the proper fittings and crimp tool he went to Bideaux to see if they could help us out. The office wasn't even opened yet but the manager, Roger, told my husband to bring over the camper first thing. We did. The mechanic, (sorry I don't know his name) was so helpful. He took us in right away and promptly fixed our plumbing issue. He was very informative and took time out of his busy schedule to talk with my husband. We are so grateful to Bideaux! Thank you.
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July 2023 by George Royal
Recently while RVing in our Sanibel 5th wheel in Kerrville Tx, we experienced a total Air conditioning failure due to a communication error. Since my rv warranty was expired, I was thankful that I had my extended warranty with Rv Elite!I contacted a certified mobile technician that was approved by Rv Elite. I also contacted Jeff Cambell at Darrin Bideaux RV and he was tremendous in expediting our claim! We Thank all parties involved for getting us up and going again paying our claim in full!
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June 2023 by Allan Millet
After going to multiple dealerships, some more than once, finally I found a dealership that delivers. I have had a slide problem on my rig for 2 years..... Spur of the moment, I decided to tow it over to Darren Bideaux, right off the freeway.... No appointment, just frustration with the slide issue... they took it right in and fixed what eluded others in no time at all. I'd recommend them to all... and I have recommended them in the past few days to 4-5 people. Definitely the best. Thank you
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June 2023 by Shelli Cook
We brought out Genesis Supreme RV to Darren Bideaux Rv a couple of weeks ago to figure out why our speakers and fridge were not working. John was our service guy that we were dealing with. He let me know the radio and fridge both had to replaced. Our fridge was under warranty so he ordered a new one and had it with in a week and said the radio and fridge would be ready to go. And he was right……. Picked up our unit and everything was great. He was very easy to communicate with and very friendly. Great customer care!!Thanks Darren Bideaux RV
