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February 2024 by Rian Paige
I would implore you to go anywhere else other than this vet.After receiving a second opinion on my dog’s broken bone, It was evident I had been overcharged and this vet used fear to make their money.For a broken toe on a hind leg, I was told there was no other choice but to bandage it - and if the bandage did not heal the break, the only option would be amputation.The second vet informed me that the bandage applied by ColdWater Animal Hospital wasn’t even a brace made for a foot, was not placed in a way that would protect the break, and was actually causing my dog MORE discomfort. Furthermore, for the break, a bandage wasn’t even necessary. My dog’s foot is now fully healed with no issue. Not even a limp. Had I trusted this vet.. my dog would have had her leg amputated for no reason. Refund was refused as was medical records.
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February 2024 by kelly cross
My dog was nearly killed being hit by a car. Dr. Shupe and his team had our pup in surgery about 15 minutes later. Dr. Shoop is very experienced and very knowledgeable. Had answers for us and took as much time as we needed to get through the painful process. Prices were reasonable and fair. Thank you Coldwater animal Hospital.
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January 2024 by Barb Awb
I like Dr Poll and Dr Shupe, and have no complaints with their care of my cat. I have been trying to make an appointment by phone for several months. I have called many times. The menu says to “press 3” to make an appointment. Each time, no one answers, and the voicemail says to leave a message and a call-back number, and someone will return my call. I left my number several times, but no one has ever returned my call. I didn’t know that making an appointment online is an option, so I did that today. However, there is no option to choose the vet that you prefer, and I do have a preference.
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January 2024 by Clayton
DO NOT USE THIS VETERINARIANWe had been taking our pets to this hospital for many years, several of pets. We recently had another dog we brought to this place. First, we brought the dog in for testing as she had stopped eating her food. No conditions were found. The same dog got severely bit by another dog. Again, we brought her in for surgery. 1600.00 later. Dr. Shoup had us pay for special formula dog food. About 20 minutes after feeding her the food. The dog played over and passed away. Had Dr. Shoup listened to what I was telling him the first time I brought her in. We very well may still have our dog.This was a good place for animals, but Dr. Shoup has completely ruined this hospital.
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December 2023 by Rian S.
This vet is the WORST. After receiving a second opinion on my Dog's broken bone, it was discovered that instead of ordering the correct splint for the injury or sending me elsewhere, Coldwater "rigged" one together. The rig was not even protecting the injury and ended up causing my animal MUCH more pain and discomfort than the actual break itself. Not only that, I was told that if the break did not heal correctly, the next step would be amputation. This worried me and my family sick. The second Vet assured me that there would NEVER be a need for amputation from the injury to my dog, EVER. Worst case scenario was way better than the fear Coldwater sold to me. Also, They charged TRIPLE the cost of any other vet in Weber County. Literally, call anyone else. Please.
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December 2023 by Melanie Watson
I had a good experience with the vet tech and vet, but there were a few issues with the front office. The first problem is that the hours of operation state that the clinic opens at 7:30 AM, but when I showed up at 7:50 for my 8:00 appointment the doors were locked. Once the doors opened, I headed in and was not greeted until 8:15. I don't mind the wait, but the office staff didn't acknowledge my presence at all. I made the appointment online and for a moment I thought maybe there was some type of tech glitch and they didn't know I had an appointment. Turns out they knew about the appointment. The people that came in after me were also ignored. This is a simple fix. Just say hi or tell people you'll be with them in a moment.Both the vet tech and vet were very nice and gentle with my kitten. I felt like they cared about my cat and the treatment provided has helped a great deal. On my way out, the receptionist asked if I wanted the receipt and the visit information emailed or printed out. An email cuts down on clutter so I asked her to email the information. She clicked a few computer keys and told me the email had been sent. Unfortunately, that email never arrived. So, I'd say that Coldwater Animal Hospital is good, but the administrative side needs a bit of work.
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November 2023 by Monika D.
Great place and definitely recommend it. My only negative and reason for not giving a 5 star review is their lack of front desk support. They never answer their phone. It is VERY difficult to get a live person to answer.
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September 2023 by Parker Newhauser
My dog started having these terrible episodes where he was walking with his head down and loosing his balance, couldn't have a normal bowel movement and almost seizure like activity that had been becoming more and more frequent with every passing day! It scared me to death and his normal vet was 2 weeks out for an appointment. I tried calling others and some were 4 weeks out! Coldwater got me in within 2 days and my dog was way worse by then. He was able to see Dr. Crouch and she was absolutely AMAZING! She took her time and did a very thorough exam trying to figure out what could be wrong with my dog! She found out during this thorough exam and nailed it! She prescribed some medications and my dog was 100% back to normal within 24hrs of being on these medications! This has been truly one of the scariest weeks of my life as my dog has been with me over 10 years! It absolutely crushed me seeing him like he was! The staff were all just so incredible to me and my dog and Dr. Crouch is an outstanding Vet! 100 % recommend these guys and thank you Dr. Crouch and team from the bottom of my heart! I was thinking the absolute worst and I have my buddy back to normal and out of pain! Still have a few weeks to go, but he's doing so great again! Amazing place!
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September 2023 by R Allen
My wife has taken her cats their for the past several years. The staff is courteous, knowledgeable, and professional. They keep us informed of any issues and remind us of upcoming appointments. We have enjoyed the high quality pet care given by Doctors Poll, Crouch, and Shupe.
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June 2023 by Angie
I had a very disappointing call experience with a nurse at this animal hospital. Not only was she unprofessional, but she also disrespected my marriage and questioned my ownership of my dog. Despite the fact that the microchip is under my name, she referred to me as my husband's ex-wife, which is completely inaccurate. Additionally, she made inappropriate comments about my personal life, which is not relevant to the health of my animal. My mother-in-law may help take care of the dog, but she does not own the dog or have any rights to remove me from anything. As a customer, I have the right to know and ask about my animal's health without being subjected to personal criticism and judgment. I hope that this hospital can better train their staff to provide more respectful and professional service in the future.
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May 2023 by Ania Jedrzejczyk Felleson
I have loved having Coldwater as our main vet. All of their doctors care so much and provide so much information. Only downside is not open on weekends but they have some late hours during the week so it's always worked out for us. Thank you Coldwater staff for always providing a kind and caring experience!
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March 2023 by A M
Dr. Poll and the team at Coldwater are so caring. We’ve taken our dogs there for years and more recently had to take our cat in as his health was declining. They were so attentive to his needs and we knew he was in good hands. Abigail was especially kind toward our boy and us as well. Unfortunately, we had to say goodbye and were greeted with nothing but comfort and compassion from everyone during his journey over. Thank you for being loving advocates for our babies always. And thank you so much, Abigail. You touched our hearts and Seamus’ as well.
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March 2023 by Tristen Robinson
THE BEST animal hospital all around!The care that was given to my Izzy recently along with my other two kitties in the past was, and has been an outstanding experience for my fur kids, it was excellent care! I highly recommend these guys to anyone who wants the best care and information thoroughly explained. I will continue to take my kitties to this awesome team!! Thank you guys!
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March 2023 by Allysen Spencer
We took our dogs for rabies vaccinations and were not informed that an examination would be completed costing us an additional $120. When we asked why we had to pay for the exams that we didn’t ask for, the technician lied to us stating that it is Utah state law. After the appointment, I completed research and learned we were lied to. I spoke with the hospital manager who informed me that a refund couldn’t happen because we “didn’t ask about it before paying.” When, in fact, we did. Which was where the lie about it being the law came from. The manager had asked the technician if we questioned the cost and she lied once again to the manager saying we never showed any concern for the price!! I will absolutely not be taking my dogs there again. They left out information when I scheduled the appointment and we were lied to. So unprofessional and not worth the cost.
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February 2023 by Robert Tromble
Great place to be overcharged. Different veterinarian showed up for appointment that I took time off work for and then wanted to do testing that first veterinarian had told me would be inconclusive for diagnosis. This clinic is only interested in charging for anything they can. I requested a call back from Dr. Crouch and still waiting.
