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January 2024 by Tara & Brooke
The tellers and bank employees are ALWAYS friendly and helpful. I have been going to this Chase for over 4 years now and never had an issue. Keep up the great work!
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August 2023 by P Mabey
Always had a very positive experience banking with chase at this location
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July 2023 by Mitchell K
Ladies up front were nice, but they only had 1 banker, who is scheduled out in advance. So on top of their short operating hours, you’re expected to coordinate a future date and time with a single busy banker. Why do y’all have 6 cubicles for bankers, but only 1 banker? This bank moves with zero urgency.
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May 2023 by Zamantha López
Sergio Rivera was a STAR!!!! THANK YOU for helping me with my new account!! He did such an amazing job!!
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April 2023 by Your Customer
If I could leave lower score I would. This bank is a joke. Rude staff, don't want to help you to find where the money went, the head teller should not be working with people, she doesn't understand what her job is obviously. I was receiving money through a check, they cancelled the check without any proper reason or warning, did not return the money to sender, did not give the money to me. They can't find where the money is. Phone line people can't help, people in branch can't help, there is no customer service provided at all. Luckily don't need those money urgently, I feel bad for people who get stuck in this kind of situation and rely on that money. Not a problem, there are other banks we can put our money into.
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April 2023 by Ashlee S
It took 1.5 hours to add me to my husband's account. I've had car loans take less info. Not well done when you have a screaming toddler for the last half!
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March 2023 by D H
I’m sorry to leave a bad review but twice in a week I’ve been told they would call me back to resolve a detail about my account from when it was setup 12 years ago, and they haven’t called. They froze my account until they could resolve this issue and they did that without giving me any notice. They said they called, but cell phones keep a record of that and I didn’t receive a single call. It’s been a week and no one has bothered to return my emails or phone calls. I’m lucky I haven’t had an urgent need for funds from my business account. Just a lack of concern.
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March 2022 by Emlyn Michele Hernandez
I went in to open a checking and savings account. It was opened with the wrong last name. Katie, the person helping me did not even look at the two identifications and didn’t realize until the very end when I noticed all the paperwork was under a different last name. She couldn’t finish helping me because the branch was already closed by then. My name seemed to end up being corrected, but I left feeling very uneasy at the lack of attention of something as important as your name being missed. What made me feel the most uncomfortable is that she insisted for me to sign the paperwork with the incorrect name even after telling her it was incorrect. I hope I can get better help next time.
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February 2022 by Keith N.
Always understaffed and filthy with an odor. But Chase says it is sanitized daily for COVID. Hahahaha When you call you always get the message. "we are busy try your call later" with NO way to leave a message.
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February 2022 by Matthew Stephens
ATM is "currently not accepting Cash deposits." I have been driving around Ogden trying to find a Chase ATM that does after 5pm on a Thursday.
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September 2021 by Nate Frost-Ellis
I'd give it 5 stars but I only use the drive up ATM
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June 2021 by Selphie Keller
Very wonderful & helpful staff and easily one of the best local chase branches I have used for banking needs.
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March 2021 by Mark Armstrong
Really and they call themselves a bank, seriously don’t waste your time or money at this so called bank. I totally don’t recommend them to anyone!!!!!!!!
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January 2021 by Kasia D
Just got to the bank, after checking that it's open until 2pm.It didn't update the hours on Google. The note on the door says it's temporary closed. I wasted my time. Ugh
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November 2020 by Raymond Hensley
Jay saved the day today! My bosses refuse to leave the stone age and still pay with a paper check from a very small credit union in the valley; I deposited it yesterday but for some reason it wasn't released this morning. My bride called and chatted with Jay about the situation-he called the credit union and got the funds released and now she can spend all my money haha thanks Jay!