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February 2024 by Ed _
I had a very disappointing experience at this vet clinic that completely put me off from returning. My appointment was scheduled for 10:00 AM, and upon arrival, I was promptly escorted to a room. I ended up waiting for over an hour, with no one coming in to update me on the delay or reassure me that I hadn't been forgotten. The lack of communication was astounding, and it felt like a basic disregard for my time and my pets' comfort.When someone finally did attend to us, the customer service was far from satisfactory. There was no apology for the wait or the oversight. I had specifically been told when I made the appointment that both of my pets would have their nails clipped as part of the visit. Unfortunately, it became apparent on my way out that this had been completely overlooked. No one had checked to ensure this part of the service was completed, which feels indicative of a broader issue of inattention and carelessness within the staff.The fact that I had to wait so long without any form of communication is frustrating enough. However, failing to provide a service that was explicitly promised is unacceptable. If something is offered as part of a service, it should be delivered, or at the very least, communicated about if it cannot be. This experience has left me feeling that the clinic's staff is forgetful and unprofessional. Not only did they fail to perform the services promised, but they also showed a complete lack of care for client communication and satisfaction. For these reasons, I cannot foresee myself returning to this clinic or recommending it to others. The health and well-being of my pets are too important to entrust to a facility that does not take their responsibilities seriously.
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February 2024 by Suzanne Elizabeth Poole
I love dr Jensen. She is so kind and patient with the pets .
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February 2024 by Gomez Austrian
They are so nice
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February 2024 by Tina Willard
They are all very nice. Listen to ur concerns. Give helpful information. Not to highly priced.
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January 2024 by Myla Van Duyn
I inherited a dog that I need to learn a lot about, and thanks to Dr. Henderson I now know more about caring for cocker spaniels. She took the time to notice things and explain so that I could consider options for his care and didn’t judge me for ignorance (like, the fact that his paws are discolored is a sign of licking.. likely due to allergies, that his ear problems could be related to allergies, etc). Thank you so much for your time and patience!
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January 2024 by Nicole Haley
Dr. Henderson and the staff always takes such good care of my animals!
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January 2024 by Delphina a Gomez
They were very helpful and very fast at doing what they needed to get done
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January 2024 by David Kirkman
Good experience. The staff is very helpful. We saw Dr Henderson, and she was great with our puppy.
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December 2023 by Troy Cammarota
You can feel how much everyone who works here really cares from the moment you walk in the door. Our vet remembered our dog, even though we hadn't been there in over a year. All the techs are pleasant and personable. They will be our vet as long as we have pets.
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December 2023 by Shannon Friesen
I worked here many years ago, so I appreciate having a safe and reliable resource near me. I had an emergency recently, I found lice on one of my dogs, which essentially means I need to treat every dog in my house: ( ! I called them immediately when I made the discovery, and to say I was a stressed mess is an understatement. Their staff acted quickly and got everything arranged over a couple quick phone calls back and forth. I can't thank them enough for their kindness and understanding to my massive stressful situation. Thanks so much brookside for providing such an amazing service to our community!
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December 2023 by Abigail Morris
Never really have to wait very long, and the vet is friendly and treats my pup with empathy.
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November 2023 by Tonya Rogers
Love the vets and all the support staff. We’ve had new puppies and we’ve had to put down older dogs and everything in between. Always treated with professionalism and kindness.
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November 2023 by Daphne Connolly
I needed a same day appointment for my cat that injured himself during the night. I was able to get him an urgent care appointment. An urgent care office visit charge is $71 plus the cost of any treatment fees. We saw Dr. Kathryn Penrod. She was great and found what was going on quickly (torn CCL and meniscus). We scheduled surgery to repair the injury on December 5th. I wish we could have gotten in sooner for the surgery, but at least they sent us home with pain meds for Pierre to keep him as comfortable as possible until surgery. This first appointment only cost $114 and change, which is extremely responsible. I am very pleased with all the staff that were involved in the care of Pierre so far.
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November 2023 by Robert Hill
We brought our dog buddy in and our vet let us know he had two ear infections. They treated his ear infections and now he's back to being his normal self. Brookside has a awesome and very caring staff! We highly recommend them!!!!!
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November 2023 by B C
They quickly take you to the exam room so you and your pet do not have to contend with other pets in the waiting area. This greatly reduces stress on everyone. Doctors are thorough, efficient, caring, explain the options, and involve the owners in the decisions. Great experience every time.
