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December 2023 by Matt Clanton
Did not want to take/count my coins because they “didn’t have a counter machine”. Made me eat $3.76 out of my money I was looking to deposit by using the cash converter at the Macey’s register. It was only about $28 (3/4 of which was quarters). Had no other choice as this was the only location near me open past 3 pm on a Saturday. What kind of bank doesn’t accept coins? There was also nobody in line behind me when I got to the counter and they made a comment about it being busy.
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August 2023 by Leeann Bowman
Always nice and friendly. Been using this branch for years.
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March 2023 by Marian Anglin
The tellers were amazing and friendly!
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December 2022 by Tammy Roberts
All the people inside are really helpful and nice
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June 2022 by Ariel Warren
This is the most horrendous bank we have ever worked with and has costed us many wasted hours and tears due to their next-level incredibly poor customer service and ability to perform basic bank tasks. The most recent catastrophe was when we needed to wire our down payment for our new home. They had protocols in place that were going to force us to wait 5-10 days before we could transfer the necessary funds. We found a way around this obstacle, but then their entire server went down. They are going to close now for the long weekend and we are now without a home for the Memorial Day weekend. If you wnjoy wasting your time, not being able to access your money, and terrible customer service, I would recommend America First. This is the most unfortunate and unreliable bank and I will never recommend this bank to anyone.
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February 2022 by Daniel Michie
America first where our money comes first, what a nightmare.
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May 2021 by Nick Campbell
Specifically this branch. Specifically Rich the manager here. He treated my wife very poorly. He argued with her about her name and told her that her given name and nickname are not the same. If you Google her nickname the first result tells you her given name. She has banked with America first since 2006 and has not once had a teller try and deny her access to her account over her nickname. Hopefully corporate will talk with this branch manager and give him some lessons in manners and teach him how to use a search engine to confirm things that he doesn't know. Rich, thanks for encouraging us to switch banks.
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September 2020 by Jennaye Richardson
This bank likes to do false advertising
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March 2020 by daylarie kropf
Visited this location to open a new checking account. Absolutely awful communication. Stood in the pharmacy for 1 hour after being told they would be with us in 10 minutes. All the staff could see us the entire time and couldn't be bothered to tell us it was taking longer than expected or ask us to come back later. Basic customer service, let the customer know you didn't forget about them, should be easy.
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February 2020 by Zach Connor
talk to Mo at the south ogden Macy's branch!!!!!! he knows everything and if not, he'll find someone who does! Made me feel like "my account was his account"! which is fine by me, cuz he got it done! said we had to play the waiting game, but I could still use my card! definitely go see him!
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January 2020 by Cherrie Jacob
Great Bank
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November 2019 by Kaleb Swager
Clean, the teller was super nice a little soft spoken. No wait time very happy with my visit.
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January 2019 by Cort Wright
It looks like there have been mixed experiences, but I must say that my experience was pretty good. I agree with earlier reviews that they are on top of their technology game, and they pair it with a high touch performance. Trying to get a loan was like pulling teeth at the credit union I usually use. America First made it easy and I could actually apply online! Not that that’s revolutionary, but it was sure a step up from their competition!
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January 2018 by Courtney Wright
It looks like there have been mixed experiences, but I must say that my experience was pretty good. I agree with earlier reviews that they are on top of their technology game, and they pair it with a high touch performance. Trying to get a loan was like pulling teeth at the credit union I usually use. America First made it easy and I could actually apply online! Not that that's revolutionary, but it was sure a step up from their competition!
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July 2017 by Mike Fine
I have been banking with America First since 1992 and have had nothing but a wonderful experience. They have always accommodated every need. They are always on the cutting edge of technology. There's always a smiling face whenever I visit a branch. I especially like this branch because of its hours and convenience.
