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February 2024 by Kelsie Bair
Worst insurance agent I’ve ever had. We had some small issues in the beginning that I just brushed off, but the lack of customer service is wild. Like others have said, he will not respond to texts or calls. I requested help setting up Renters Insurance on my current policy beginning of December and here we are in February still without Renters Insurance. I’ve initiated a change to a different agent and will be switching from State Farm entirely in May.
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January 2024 by Jackie Mallett
Just as the last 2 reviews here say; will not respond to calls or text messages. Will gladly remove this review should we get in touch. Just running out of options on how to get assistance on a very time sensitive manner before the end of January. Has me a little stressed on what it would mean for others if they really had a major disaster with their home or got into an accident. ?
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December 2023 by Kody K
Will not return calls. Also asked me to text number will also not respond. Ouch!
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May 2023 by Ty Pack
Good luck if you have Ryan as your agent. 3 years ago when I bought my house there was nothing but issues trying to get the new insurance started. Ryan was impossible to get a hold of until I called corporate. I then tried to add my Jeep multiple times with no success. Ended up giving Ryan a second chance.Fast forward trying to get a loan for some home improvements. Loan is stalled waiting for my State Farm representive to respond to have the bank put as a second Lein holder. 2 weeks still can't get a hold of Ryan or his office. Called multiple times no answer, left messages, sent emails nothing. Bank reaches out informing me they have been trying and can't get any reply or response from Ryan. Seems this is normal for Ryan.I have since changed Agents, if you have Ryan hopefully you don't get into an accident or need to contact your agent he will be non-existent.Would have only done 1 star but State Farm is great and corporatewas easy to work with changing Agents.
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May 2023 by Natalia Smith
2 years with this agent. Never had a helpful experience. I’m done.
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March 2023 by Lyndi Stoddard
We love having our insurance with Ryan and State Farm. He is great to always answer any questions we might have. His office is friendly and welcoming. We trust him and will be with him for life!
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March 2023 by John Wyman
Fair price. Was hard to reach and took a long time to respond to my voicemail.
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March 2022 by N Carnivore
Deleting valid reviews? Not a great look.edited: 1 star to 3. thanks Sheila for taking the time to get us our quotes, after 3 weeks of non responses
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March 2022 by bar be
I switched to Ryan's State Farm office when they were the lowest for car insurance when I filled out one of those online forms to find insurance that was less expensive. I trusted Ryan totally and called him when I inherited a condo and had no info about it because my brothers were mad and hiding all the info I needed but told me I had two days to insure it. Ryan's team jumped into action and found out what my HOA required and emailed me a policy the same day. Ryan's kindness made up for the kindness my brothers lack. Anyone wanting a professional, honest compassionate agent who gives the best prices around should call Ryan Buchanan.
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March 2022 by Sarah Austin
I drove around for six months without insurance under the impression I was covered so it appears that good employee pocketed the money I paid, I'm still waiting for my phone call
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March 2022 by Ryan Nichols
Quoted me more than double than any other company. This guy is a total rip off!! haha
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March 2021 by Lewine Tapia
Very good
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February 2020 by Chandler Foote
Ryan and his employees portrayed incredible customer service and patience! I will never in my entire life go to anyone else. This is by far the best insurance experience I have ever had the pleasure to undergo!
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February 2020 by Jennifer Arnell
Ryan is very personable and easy to work with! He is so helpful! I would recommend his services! He is knowledgeable and will go out of his way to help!
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February 2020 by Nicole Russon
Ryan is the best! He is always easy to get ahold of and very helpful!
