-
August 2021 by Josh Fitzgerald
Ruben is awesome. He works with crazy schedules and is very quick. His work is also top knotch. Highly recommend!Services: Auto engine diagnostic
-
December 2019 by Melissa A.
My dad has used United Automotive multiple times and, as he's a guy who grew up in mechanic shops, when he trusts them, I trust them. I've taken multiple vehicles to these guys over the years and have NEVER felt taken advantage of or like they were just trying to get money out of me. In fact, they've saved me so much money over the years I should start having kids and naming them after the men at United Automotive. Legitimately honest, open with communication, friendly, *good* people who don't let you down! 100% would, and do recommend United Automotive Service, 10/10!!
-
July 2019 by Cameron M.
My car had shut down on the side of the freeway so called AAA where they sent me here. Let them do a diagnostic on it since the car had been making a slight knocking noise when it started but idled totally fine. I left my car there and waited for a call that I literally got a couple hours after I dropped it off. They told me that I shouldn't even put any money into the engine and too just go straight to getting a new one.... which immediately made me uneasy. They tried to quote me about 5k-6k for a used one on the phone which was ridiculous and made me think... did they even really give an effort on diagnosing it? Because no one told me why it was making the noise they just went straight to "buying a new engine." I asked what else they can do to dig deeper into the engine and really figure out the problem. So they said they needed to check the gasket and valves which would cost me $720. Which is outrageous. And that's just to TRULY figure out what's wrong. So I took my truck to another shop and told them the same thing. The new shop actually took there time diagnosing it and found out it was some camshaft issues and my timing belt and now it'll only cost me $280. Moral of the story, since I'm just a 22 year old kid, they figured why not just take the easy route and tell him the engine blew out. Not a lot of professionalism is roaming around that shop because it was pretty easy for the other shop to notice the problem. Also since this is an AAA approved shop, even the tow guys recommended it and almost force it upon you to go here. Not a good shop to go to when you have a bigger problem then just some brakes or tires cause I almost just got screwed.
-
March 2019 by Craig W.
I've been taking my car here for years with great results. Recently, I decided to do a timing belt/water pump/thermostat/crankshaft and camshaft seals/valve cover gasket service myself on my nearly 200k mile IS300 for fun and education. After the service, the engine turned over and sounded fine but with a little time, the car started steaming. I noticed that the bypass line to the throttle body was not connected and fixed that but still got lots of steam. Figuring I'd screwed something up, I had the car towed to United. Chris did a diagnostic on it and called me shortly after saying the car was running fine, it was just a bit low on coolant. I thought I'd blown a head gasket or something nasty, but appreciated the honest response. I also had them replace the spark plugs while they were in there. The car runs great and I hope to get another 100k on it. This place is amazingly honest and does great work. I cannot recommend them highly enough. Don't forget to ask for Chris btw.
-
February 2019 by Sarah B.
I have been going to United Auto for the last three years and I have been grateful for every single Interaction I have had with them, at BOTH locations in Laguna Hills and Orange. They treat their customers well, they are honest and fair with quotes and pricing, and they can work relentlessly to resolve the most trying vehicle issues. I own a 15+ year old vehicle and the last two years of it's life are owed to the great work done by United to trouble shoot many smog and electrical malfunctions. I am impressed by their timeliness and they all (Rick at Laguna Hills and Chris and Andrew at Orange) take the time to explain the problem, the fix, and the pricing whenever I ask. They are some of the most respectful mechanics and shop managers I have ever come across.
-
December 2018 by Thomas C.
They worked hard to make sure I got my car back within the same day. They kept me posted of the status of my car, reasonable price and did a great job explaining what went wrong and how they fixed it.
-
November 2018 by Susana V.
Zero stars!! Apparently they nickle and dime you when you purchase a car here, making false claims and such for more money. They are not an honest business and have no good business ethics. Stay away and notice they dont have any positive reviews for purchasing cars at their location.
-
July 2018 by Jimmy R.
Nice facility and professional service. No one wanted to smog my 30 ft RV. I called up United and the said no problem bring it and will take care of it. They sure did!!! Thank you
