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November 2023 by Richard Stevens
Great service, and very honest. Stood by their work. Terrific communication. I have an old van, and they were super understanding and helpful.Service: General repairs & maintenance
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November 2023 by River Erickson
Brent Allen Auto had a very nice staff that was friendly and comfortably pleasant the whole time. They acted professional and had a great waiting room while my car was being looked at. But they never fixed my problem they promised they would.I called in the week before and asked upfront if they could fix the alignment on my 2014 Mini. They assured me they could. I had already taken my car in to fix the alignment at two other mechanics, and they were NOT able to fix my alignment. I informed the employee I was setting my appointment with that this was the case, and they assured me AGAIN that they could fix it. My car was probably up on their lift for less than 15 minutes before they brought it back down and informed me that they could not, in fact, fix the alignment. What’s more is they couldn’t give me a definitive answer to why. They had multiple guesses but told me they weren’t sure. “Everything looks and is running the way that it should.”Then they charged me 100 bucks anyways for lifting it, looking at it, and telling me they didn’t know what was wrong.I’m sure that for a normal issue unlike mine these guys are great, but when I specifically ask you for something, you promise you can do it, and then NOT DO IT and still charge me the same amount for doing the job? Needless to say I don’t want to ever take my car here again.I didn’t even want to leave a review but they sent me three text messages.
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October 2023 by Brantly Hayes
Went in for a/c fix, condenser put in and returned. Happy with a/c repair, not sure what to think over all, 3 days later radiator drain spout blew, over heats now. I ordered and bought a new radiator that wasn't the $330 one they ordered, I was told it was wrong and no way it could work. I proceeded by going and picking up the car. Within 10 minutes of having it home the radiator I had ordered was installed in the car and working perfectly. Still driving it to this day no issues. I will never go back to Brent Allen automotive for any services.Services: A/C installation & repair
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October 2023 by Billy Atkinson
Brent Allen is one of the best Auto repair places I’ve used. They are friendly, professional, and most importantly they are really good at their job, and honest. They don’t price gouge and take great care of us.Services: Tires
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October 2023 by Madison Briggs
Great service. Make sure you plan for additional time when you make an appointment. They are very thorough and that takes more time than you expect. Very trustworthy!Services: Tire rotations
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October 2023 by Shawn Dehlin
It’s not even ok how fast and cheap that emissions + registration was. Most of my bathroom trips take longer, that was an amazing experience. Amberli (forgot the spelling I apologize) was lightning fast and super helpful!
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August 2023 by N S
Willingness to help derive at a solution for repair. Daughter is going to school at USU, we live 500 miles away. Head gasket started leaking and had engine code for random misfire on cylinders 3 and 4.BA was willing to look at the most effective solution to install a new engine.As of 8/23/23 work has not started, but engine is on order with a 10 day delivery date.More updates to come...Service: Engine repair
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August 2023 by Evan Porter
While on a family vacation to beat the Texas heat, my daughter’s AC went out two days before she had to drive back to Texas in her 2008 Honda CRV. BA not only got me in on a moment’s notice but also recommended that I could save money if I did the repairs myself. Because time was of the essence, they also couldn’t guarantee completion by the time she had to drive back to Texas. They evacuated the system for me and I was able to purchase the parts at NAPA that day and complete the repairs myself. We saved about $1500.On a separate note, I went to BA 30 yrs ago for a clutch replacement. They were honest and up front then and they haven’t lost any of that. Brent Allen Automotive is class A company.
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July 2023 by Sara Jamison
I can't say enough about the entire team at Brent Allen Automotive! I've taken my vehicle here every time I've had issues and always get a fair quote and honest and detailed evaluation of my car before they do any work. Amberlee is such a sweetheart and a treat to converse with and Brian, Mike, the whole team are awesome people. I always feel in control and well-informed when it comes to my car and they're so nice and welcoming when me and my family go in! The kids love the vintage arcade-style games in the waiting room. My cousin recommended Brent Allen Automotive when I first moved to Cache Valley and I've been coming here ever since for nearly two years! They've done everything from front end work to the catalytic converter on my car and when my power steering went out it was under their warranty so there was zero issue getting that fixed (it was a manufacturer error) at no cost to me. Fast, efficient, friendly, and knowledgeable! I won't take my vehicles anywhere else!Services: Transmission
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July 2023 by Lisa Duskin-Goede
Brent Allen Automotive replaced a fuel pump, and gets five stars from me for great communication, highly skilled and intuitive, going the extra mile to repair anything that needed repairing. Also courteous and respectful. My vehicle is a 2011 Chevy Express G3500, Class B Pleasure Way Camper van. I’ll be going back for oil changes and if anything else comes up for repair on the Chevy engine.Services: Electrical repair
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June 2023 by Michael Housley
High integrity shop! They put new tires on the 20 yr old kids’ car. I had asked for an alignment, but they declined to do it as the suspension is a bit worn and they recognized that this car still tracks straight and is not worthy of a substantial investment in suspension. This car will probably not outlast this set of tires, even without the alignment. They could have done it just because I asked…… Thanks for being practical and treating me as you would like to be treated!!!Services: Wheel alignment
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June 2023 by Robert Rich
There were some conflicting signals coming from our car. We had Brent Allen check it out. There was no problem and they didn’t charge us. Making us realize how honest and helpful they are. They could’ve done so many things that would’ve cost us many dollars but they didn’t. I will be going here for as long as I can.Services: Auto engine diagnostic
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June 2023 by Tasha Skabelund
They explained all the details every step of the way and were very nice. Also super fairly priced. Will definitely bring my car back here again!Service: General repairs & maintenance
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June 2023 by Chris Holton
Great, fast and friendly service! My brakes feel so much better! They were very thorough with describing exactly what items needed serviced on my F 150.Service: Auto brake repair
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May 2023 by Janan Esplin
Trust is everything today! And especially now that everything is so expensive! It’s not easy to pay for repairs on vehicles when you need to buy food for your family and gasoline to drive to work. Being a new customer, I learned that Brent’s Automotive begins their work by keeping trust in the forefront. Honesty matters! And while some repair shops are tightening a loose screw with one hand while loosening two more with another, you might leave not knowing just how soon you’ll return. However, I believe this shop to be above those types. They kept to the quote, worked to ensure efficient service, and explained their work and outcome. I recommend this shop for competitive rates and timely service. One thing I would suggest is they might switch out their candy snacks for healthier choices, haha! Thanks for helping us out today!Service: Wheel alignment