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April 2024 by Trista
Installers showed up on time and were professional. We were impressed with how clean they kept everything when digging the trenches for the conduit and how well they put the lawn back together after. Customer services has been great as well!
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April 2024 by David Christiansen
I wish I could give this company 10 stars.About 10 years ago, I had two options at high speed internet. Century Link and Comcast. I started with Comcast. They started OK, but over time, became slow. So I went to Century Link. Started out pretty good, but after a few years, like clock work, at noon, my internet connection would drop. I could reset the modem, and it would come up for about 5 minutes before going down again. Did this until about 1:30. (My son said the same time period at night it did the same thing).I got excited when I saw that they put UTOPIA lines in our front yard, but unfortunately, a year later, they still did not offer service.I then moved to a new house in 2016. My understanding was that Century Link was as slow as dial-up. Comcast was notoriously slow. However, they did have UTOPIA lines available. I jumped onto this service.I was pleasantly surprised. With Comcast and Century Link, the top advertised download speed on either of them was 80 MBPS, and upload about 20 MBPS. UTOPIA offered 256 MBPS. I measured this multiple times, and for a while, they dropped down to 180 MBPS, but that was still fast enough, and that was also for a couple weeks. That 256 MBPS was upload and download. The speed often goes faster than that by a bit. (I could go to their 1 or 10 GBPS plans, but the 256 MBPS is plenty fast for my needs)I have had outages before, but they were from the ISP. Usually they would announce it a week in advance as they were doing maintenance. But a couple times, the ISP would have an unexpected problem. But unplanned outages were maybe once every other year. And those were the ISP, not UTOPIA. I would suspect other ISP companies would have similar issues.And the best part: UTOPIA has NEVER raised their price. (My ISP did once, about three months after we joined up - they went up by $2 per month). I am still paying less than either Comcast or Century Link when I had them.I am moving again. They do have UTOPIA available at the new address. So certainly I am bringing them with me.As far as my interactions with UTOPIA: very positive. They came when they indicated they would. They were quick in what they did. Very professional. And of course they did not leave a mess or any blemishes to the house (other than the fiber that goes from above ground poles to my house - though most locations, the fiber is underground)
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April 2024 by Gardog Lee
So far, so good. Part of the installation was done in an unsafe manner, but now that it is installed, it seems to be working well. Throughput and reliability are better than Verizon 5G internet was.
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April 2024 by Daniel Beach
Utopia and Xmission were class A customer service. The contractor Utopia used was horrible with communication.
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April 2024 by Randy Morrell
Utopia walked me through the process and made it easy to switch internet providers. The installers they used cleaned up after they were done and they made sure everything was working before leaving.
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April 2024 by Kathy Fife
All staff from or represented Utopia were professional, and. Knowledgeable. We received fast service from the time we chose to have fiber hooked up. Thank you Utopia!
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April 2024 by sterling appliance
Very cool and super fast.
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April 2024 by Warren Weigel
In less than a week I went from cable Internet to having the fiber installed and operating. Utopia works great. I didn't have anything bad to say about them
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April 2024 by Lance Hampton
On time, professional, and called ahead like they said they would.
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March 2024 by Mindi Utley
It was the easiest switch and it has been awesome!! Half the price as cable!!
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March 2024 by Mark Rasmussen
Love having community owned fiber internet! Installation went off without a problem and exactly as we wanted.
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March 2024 by Pauleen Tippetts
Absolutely happy
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March 2024 by Moy
Great pricing, easy installation, knowledgeable technicians!
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March 2024 by Phil Scoville
So far so good. The process was pretty efficient and smooth - from the phone intake process and sign-up to the conduit digging crew and installation crew they were informative and helpful. Works great.
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March 2024 by Sam Webber
Folks who came over to install fiber into the house were quick and seamless, and did excellent work. Internet was up and running in no time.