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September 2024 by Danielle Doty
Peloton is absolute garbage. Save your money. It’s marketed as a luxury have to have item but it’s built so poorly. I bought a tread for $3k+. Within a few months I had to replace the belt. We don’t even use it everyday so I was a bit confused but ok. Problem solved. Then my screen just went black on the left side. 4” of black! No cracks or chips or any sign of damage just literally just dark. I called and they had no idea. Told me to just reset it. I did. Didn’t help. Then my tread just wouldn’t work. I would fiddle with it and get it to work for a while but eventually it just stopped. I called and I have to pay $400+ to replace the main control for the treadmill. It’s completely useless. I can’t even use it. It’s not even 3 years old. Get out Peloton. You market luxury and you sell crap. No surprise your stock keeps going down. People are getting wise to your scam.
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July 2024 by Sergiy Zabigaylo
I’ve stopped by for The Warm Up event. I’m very grateful to Zac for helping me to measure and define the right seat settings for my peloton bike. Also Zac answered bunch of questions I had about Peloton guide and Row. Thank you! I really appreciate expert advice I’ve got.
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February 2024 by Thomas Holman
Don't even have one. But you can't be telling Theo Vonn who he can interview. Sucks to suck
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February 2024 by Sabra D
Great service! People were so kinda and not pushy at all!
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February 2024 by Bryan Schreiner
I went into the Peloton store to try out the Row. The employee was really nice and explained a lot of things about the row so I’d have a better experience. I was thinking I’d have to work out in the front in front of the windows to the mall but they have private rooms for working out in the back. It was a great experience and I got a good chance to try it out before maybe purchasing. I’d highly recommend this store if you’re considering buying any peloton equipment
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August 2023 by Diane Cannon Jones
I went in for a shoe fitting and it was much more helpful than looking at other shoes online and in person at REI/cycling stores. We bought a peloton from our neighbors, so I can't speak to buying a bike through the showroom, but if you need accessories, I highly recommend the showroom at fashion place. The two men that helped me were awesome. Offered a lot of helpful tips about shoes and other accessories and set me up with shoes to be delivered to my house.
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June 2023 by Jessica B.
HELP!!!! Has anyone else had this problem!? I have had my peloton bike for 2 weeks and it hasn't worked. I have replaced my sensor and now am receiving a replacement monitor. The technician team run by @Asurion has no-called no-showed three times! Peloton Customer service keeps saying they'll get it taken care of but haven't. These bikes aren't cheap and the company keeps sending me back and forth between membership and tech support because they "don't have the ability to help." I have ZERO faith in the #Peloton company at this point. The cherry on top: They can't exchange the bike because I still have a tech ticket open - I feel like I've received a lemon. !! Why pay for a new bike when it's already qualified as refurbished? Its 2 weeks old!!! This is insane. What do I do?!!
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April 2023 by Isaac L.
Ordered the peloton bike, they said they would call 1 hour before delivery. They did not. We wouldn't have even known they were dropping it off if a neighbor didn't text saying they are leaving big boxes in the rain. Then there was supposed to be a installation of the bike. They did not install it. On top of all of that their customer service works harder to not actually do anything than the effort it would take to assist with something as easy as scheduling another set up. Definitely one of the worst buying experiences I have ever had.
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February 2023 by Rebecca Smith
I'm writing this review in hopes that someone in management sees this and sends the information through the correct channels to Peloton corporate. **Feel free to scroll to asterixis to avoid the backstory and see concerns** We purchased a peloton treadmill which was delivered on the 21st of December 2022. While running the initial set up, there were errors and after working with a Peloton technician over the phone, it was concluded we needed to replace the rails. Replacement parts were ordered and an appointment was set up for 2 weeks later. When the 3rd party technicians arrived for that appointment, they did not have the correct tools to disassemble/reassemble and stripped a screw on the monitor while trying to remove it. They were unable to replace the rails due to this error. A second repair order was placed and scheduled for a week later. The second repair appointment technician arrived without replacement parts, due to an order not being placed by the first team. He reported the monitor was broken and he would place another order for both the rail and the monitor to be replaced. Our third appointment is scheduled for tomorrow. I received a confirmation call today about the appointment. While asking the delivery company questions and being redirected to Peloton's help line about what was being delivered we realized the order for the monitor was never placed. We have now had a $3500 treadmill sitting, unusable, in our house for 4 weeks, which will be 5-6 weeks once the monitor delivery appointment is made in 2-3 business days. Here are my main concerns***1. 3rd party companies used for the delivery/ repair process for a company like Peloton, who produces a high quality and expensive product, should be vetted. RXO has a 2 star review average on google. Is this the company you want representing your brand?2. When I call Peloton to address delivery concerns and the technicians point fingers at the 3rd party delivery company, the impression I get is that customer satisfaction is not your priority.3. We were offered compensation for the delays, which we appreciate, but at the end of the day, I want a product that works. 4. The difference in our experiences from this time compared to our bike delivery a few years ago has been massive. The bike was delivered by Peloton staff who were professional, arrived during their scheduled window with a 30 minute warning, and competent. The appointment system was set up online, had a short wait time, and was easy to navigate. They stayed to ensure the bike worked after assembling. Our experience this time has been the opposite. We have frequently been directed to the other company to answer questions or concerns, when those concerns are addressed, they are not communicated. Processes for communication between customers, Peloton, and a 3rd party delivery company need to be improved. We have spent hours on the phone between RXO and peloton and can't seem to get the same message to both companies. The technicians sent to set up and repair the equipment we ordered have not received adequate training, they do not communicate with us, and have missed an appointment entirely.Our experience has been negative enough that if we didn't already pay for the membership with the bike I would cancel everything and return the treadmill for a different brand. I really love the peloton brand and platform. I hope someone will read this and make some positive changes.
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January 2023 by Jennifer Keene
Avoid like the plague. I thought that one of the advantages of buying directly from the showroom would be delivery and set up. 6 weeks later, hours on hold, 3 failed delivery attempts where they either failed to show up or showed up WITHOUT a bike and then hung up on me when I tried to cancel for a refund and I'm about to notify my credit card that all charges from peloton are fraudulent since they can't actually follow through to deliver what we paid for
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November 2022 by Tyler Kirkham
I visited the Peloton store on two different occasions after setting up appointments online to try out the new Row. I met with James and Daniel and both were helpful and answered my questions. I was able to take a Row class and test out some of the other features, all without any pressure or sales pitches.
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October 2022 by Robert Tyler
Sales rep was very rude and not helpful at all. I’ve never had a worse experience with a sales rep. Tried asking questions about shoes as we already have a peloton and she we just rude and acted annoyed. Worst sales experience ever.
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July 2022 by Drew Dixon
The installers put the foot clips on the wrong side. They ordered me new parts but now they won’t come and install them for a month. So now I can’t even use it.
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May 2022 by Jeff H.
Bike broke after 2 months. Still waiting for repair. I'm paying $40/month for a broken bike. Costumer service is a run around. Don't buy a Peloton!
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May 2022 by MacLean Hess
Nice folks, nice store, not a lot of inventory.
