-
May 2024 by Michelle Murdock
They are ripoff SHARKS!!!IVE PAID 30 000. FOR A CAR THAT THEY SOLD ME AT 13 009 AND THEY STILL TRYING TO GET MONEY FROM ME HAVE A LEAN ON MY CAR NOW THEY CHANGING NAME TO "FRESH START" SAME LOOZERS I HAVE GEPHART, DA. AND ATTORNEY GENERAL INVESTIGATING the
-
March 2024 by Swamp Monster Productions
Disgusting predatory business practice. They send the most insulting letter i have ever received.
-
January 2024 by Theron Morrison
I’ve been working and referring clients to these guys for over 13 years. They have always strived to take great care of my clients and I will continue to do so
-
October 2023 by miro
Yooo answer the phone useless staff
-
September 2023 by Hasmine Rankin
Thankful I saw the reviews I will stay out of the way of these people lol nope nope I’ll suffer until my bankruptcy is over
-
July 2023 by Restaurateur Inner Circle
Got us into a car after filling for bankruptcy! ?
-
February 2022 by Becca Gibby
I was originally apprehensive to purchase a vehicle here after reading the reviews. But, no other dealership was willing to work with me before I had discharge papers in hand from my recent bankruptcy.My attorney told me I should talk to the team here and see what they could do, so I gave them a call.Cory was the salesperson who worked with me, and from start to finish it has been such a great experience. I live in Southern Utah, and they went out of their way to arrange a way to get my vehicle down here when I couldn't find a way to get up north. And, when I found a small mechanical issue with the vehicle, they went above and beyond to help make it right.If you're looking for a way to rebuild credit after a bankruptcy and need a car, I would definitely give New Start Auto a call.
-
December 2021 by Mors Etiam In Elysium Est.
BOTTOM LINE: THEY LIED ABOUT THE CAR'S HISTORY AND VALUE, CONCEALING A PAST ACCIDENT AND REPAIR DAMAGE.So I really wanted to leave a 5 star review, but unfortunately I was misled in a severe and dishonest way. I was sad to discover this because I really liked the main guy who I dealt with. I found him charismatic, friendly, and I admit I trusted him a little to easily.I bought a 2015 Azera at great expense, financed at an extreme rate (all of this was expected, and while tricky to manage, I was expecting this. It's the nature of the beast, and of course the seller and the bank they use need to make a healthy profit. All of that is understandable.*HOWEVER* I was told and reassured many times as I considered whether or not to buy the car, that the dealer is extremely picky about what vehicles they will even sell. This included specifically "clean title, no past accidents, only certain brands, only certain number of miles, only certain years, and the car has to be clean and well taken care of). This emphasis on the dealer's allegedly very select and carefully discriminating process of getting the vehicles was told to me over and over to reassure me that the vehicle was all of those things, or they wouldn't sell it. I was implored to trust them about this, so I did.Unfortunately this was all a lie. As two other car dealers, including car fax, were able to show me car history of a past accident that was covered up, they showed me the welding and other fixes, and were able to even say when the past accident had occurred. And showed me how it was covered up. The result is that the car has a value of $5000 instead of $18000, and I didn't believe them at first, but having seen the sneaky fixes, looked at the dealer reports, and going to three different dealers (and car fax) which all independently confirmed these issues, I am left with the inescapable conclusion that I was lied to, taken advantage of, and sold a car that had past accident and damage (sneakily hidden) and the result was I am now totally screwed.So buyer beware. These guys are not above selling you a known lemon and lying to you (or misleading you on purpose) as to the car's history, condition, and value.If my experience being defrauded in this manner can be of any value to you, so you will not repeat my terrible experience of being so tricked and lied to, then maybe at least some good can come of it.Honestly I don't know how the financier was convinced to accept the risk for the loan of the car, now that I know the true value of the collateral was way less than represented, and I suspect the financier (Avid Acceptance) was similar misled, and so I may look into that and see if they know that the car has had it's history and condition and value so badly misrepresented. If so, then this is fraud.I am very disappointed because I really liked the guy I worked with and I found myself believing him, he seemed so candid and cool. But I regret having been so naive. I urge you to look elsewhere. These people have shown a willingness to be dishonest for a buck and maybe that shouldn't surprise me, but I think it's really sad. And for my part, I am now totally screwed because of this.So avoid my mistake, and go somewhere else.
-
October 2021 by Richard Sanders
BOTTOM LINE: THEY LIED ABOUT THE CAR'S HISTORY AND VALUE, CONCEALING A PAST ACCIDENT AND REPAIR DAMAGE.
So I really wanted to leave a 5 star review, but unfortunately I was misled in a severe and dishonest way. I was sad to discover this because I really liked the main guy who I dealt with. I found him charismatic, friendly, and I admit I trusted him a little to easily.
I bought a 2015 Azera at great expense, financed at an extreme rate (all of this was expected, and while tricky to manage, I was expecting this. It's the nature of the beast, and of course the seller and the bank they use need to make a healthy profit. All of that is understandable.
*HOWEVER* I was told and reassured many times as I considered whether or not to buy the car, that the dealer is extremely picky about what vehicles they will even sell. This included specifically "clean title, no past accidents, only certain brands, only certain number of miles, only certain years, and the car has to be clean and well taken care of). This emphasis on the dealer's allegedly very select and carefully discriminating process of getting the vehicles was told to me over and over to reassure me that the vehicle was all of those things, or they wouldn't sell it. I was implored to trust them about this, so I did.
Unfortunately this was all a lie. As two other car dealers, including car fax, were able to show me car history of a past accident that was covered up, they showed me the welding and other fixes, and were able to even say when the past accident had occurred. And showed me how it was covered up. The result is that the car has a value of $5000 instead of $18000, and I didn't believe them at first, but having seen the sneaky fixes, looked at the dealer reports, and going to three different dealers (and car fax) which all independently confirmed these issues, I am left with the inescapable conclusion that I was lied to, taken advantage of, and sold a car that had past accident and damage (sneakily hidden) and the result was I am now totally screwed.
So buyer beware. These guys are not above selling you a known lemon and lying to you (or misleading you on purpose) as to the car's history, condition, and value.
If my experience being defrauded in this manner can be of any value to you, so you will not repeat my terrible experience of being so tricked and lied to, then maybe at least some good can come of it.
Honestly I don't know how the financier was convinced to accept the risk for the loan of the car, now that I know the true value of the collateral was way less than represented, and I suspect the financier (Avid Acceptance) was similar misled, and so I may look into that and see if they know that the car has had it's history and condition and value so badly misrepresented. If so, then this is fraud.
I am very disappointed because I really liked the guy I worked with and I found myself believing him, he seemed so candid and cool. But I regret having been so naive. I urge you to look elsewhere. These people have shown a willingness to be dishonest for a buck and maybe that shouldn't surprise me, but I think it's really sad. And for my part, I am now totally screwed because of this.
So avoid my mistake, and go somewhere else.
-
July 2021 by Richard L. Sanders
BOTTOM LINE: THEY LIED ABOUT THE CAR'S HISTORY AND VALUE, CONCEALING A PAST ACCIDENT AND REPAIR DAMAGE.So I really wanted to leave a 5 star review, but unfortunately I was misled in a severe and dishonest way. I was sad to discover this because I really liked the main guy who I dealt with. I found him charismatic, friendly, and I admit I trusted him a little to easily.I bought a 2015 Azera at great expense, financed at an extreme rate (all of this was expected, and while tricky to manage, I was expecting this. It's the nature of the beast, and of course the seller and the bank they use need to make a healthy profit. All of that is understandable.*HOWEVER* I was told and reassured many times as I considered whether or not to buy the car, that the dealer is extremely picky about what vehicles they will even sell. This included specifically "clean title, no past accidents, only certain brands, only certain number of miles, only certain years, and the car has to be clean and well taken care of). This emphasis on the dealer's allegedly very select and carefully discriminating process of getting the vehicles was told to me over and over to reassure me that the vehicle was all of those things, or they wouldn't sell it. I was implored to trust them about this, so I did.Unfortunately this was all a lie. As two other car dealers, including car fax, were able to show me car history of a past accident that was covered up, they showed me the welding and other fixes, and were able to even say when the past accident had occurred. And showed me how it was covered up. The result is that the car has a value of $5000 instead of $18000, and I didn't believe them at first, but having seen the sneaky fixes, looked at the dealer reports, and going to three different dealers (and car fax) which all independently confirmed these issues, I am left with the inescapable conclusion that I was lied to, taken advantage of, and sold a car that had past accident and damage (sneakily hidden) and the result was I am now totally screwed.So buyer beware. These guys are not above selling you a known lemon and lying to you (or misleading you on purpose) as to the car's history, condition, and value.If my experience being defrauded in this manner can be of any value to you, so you will not repeat my terrible experience of being so tricked and lied to, then maybe at least some good can come of it.Honestly I don't know how the financier was convinced to accept the risk for the loan of the car, now that I know the true value of the collateral was way less than represented, and I suspect the financier (Avid Acceptance) was similar misled, and so I may look into that and see if they know that the car has had it's history and condition and value so badly misrepresented. If so, then this is fraud.I am very disappointed because I really liked the guy I worked with and I found myself believing him, he seemed so candid and cool. But I regret having been so naive. I urge you to look elsewhere. These people have shown a willingness to be dishonest for a buck and maybe that shouldn't surprise me, but I think it's really sad. And for my part, I am now totally screwed because of this.So avoid my mistake, and go somewhere else.
-
April 2020 by Kourtnee Garner
My car is finally paid off and I don’t have to deal with this company ever again and couldn’t be more relieved!!! Buying the car I had no idea what I was doing, I was just coming out of bankruptcy from identity theft and needed something reliable to drive. The buying process was pretty easy I’ll give them that, and my car was detailed and looked nice picking up. However, the finance company Kaizen Financial that they go through is literally the WORST!!!! They only had ONE person working and she never answered the phone or responded to messages. I would have to call 10+ times and was lucky if I got in touch with someone to make my CAR PAYMENT! They also not ONCE reported my history of payments to the Bureaus. So the one thing I was trying to get to help me build my credit after bankruptcy and identity theft didn’t do me one bit of good. This is the worst company, finance company, etc I have ever had to deal with. A finance company should have more than one person working and they should answer the phone when someone calls or at least call back!!! I am so happy I never have to deal with you guys again!!
-
March 2020 by Brenda Bills
Great people, very helpful!
-
February 2020 by Jaime Whitsitt
All I can say is holy cow. Justin and Ben were beyond amazing. Super easy process, and perfect timing with everything. Little bit of a higher payment monthly but, completely worth it. We walked out of there with a 2017 Kia, and it couldn't have gone any smoother. Thanks Justin and Ben!!
-
February 2020 by Brianna Jackman
These guys are awesome. They don't tell you what you qualify for in a vehicle. They say go pick out a car for yourself. Great people to talk with and very polite. They really know they're stuff.
-
February 2020 by Matt Edwards
These guys are all great to work with!
