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“My first time there. they were very fast, friendly and informative. It Only took a couple minutes and I was done. I love the idea that if I have a crack screensaver again, I can run in real quick and get it fixed without having to wait in a phone store.”
“Why do people STAY with AT &T..at the Fashion Place Mall ???
I'll tell you why...when you have employees like Chase and Melanie to help you! I'm just like most people with a phone. Occasionally something pops up that I need help with. These 2 are there to " bail" me out. They are great! Thank You
Larry Barlage. Salt Lake City”
“Went to their new location in Midvale to fix the screen on my son's iPhone. They were reccomended by another iPhone repair place as the place to go if others can't fix your phone. The phone screen was smashed and the phone was dead, they fixed it good as new in one hour! Prompt professional service, fair price. Owner was very professional. I'm glad I found this place.”
“Amazing costumer service! I’ve been in other t mobile store and they didn’t help me at all until i got to this Murray location! I got a loot of help with my situation and they solved it. It took a long time cuz it was complicated! Grateful for Jenny, Mario and Jonathan! They’re the best ???✨If you’re looking for good costumer service is right here in this location!”
“We came in to get help in closing our T-Mobile accounts, and the gentleman was very helpful, pleasant, patient, and knew what he was doing. Bonus: he didn’t try to talk us into staying! Highly recommend these folks!”
“Really good customer service Louis was a really big help in helping me find what I was looking for even charge my dead phone for me Super great even consider switching over to boost because of the great customer service”
“I am a cricket customer for life because of Amanda. She goes above and beyond for her customers. She always has a smile and greets right away. She has helped me so much.”
“We were there a good amount of time. Our customer service (Justin) was great and helped trouble shoot any issue my 2 boys would have. Which is invaluable for a single non tech savy mom! Thank you!”
“Yet another phone store that has posted hours and no one is there, door locked. Waste of fuel, try somewhere else.Edit: due to the reply and engagement of the owner, I will change my rating. Please change your posted hours to reflect your actual timeframe. It would be very helpful for others.”
“My husband had a very bad experience with the cricket store in West Valley off of Redwood Road. He purchased a phone there and then the next morning went to return it because it had some issues. he arrive to the store at 10 AM when they were supposed to open. the store open 35 minutes late and there where people waiting outside the store. the lady that walked in was the manager. She told my husband that she could not help him, and that he needed to have it returned by the person that sold it to him. After calling around to different stores, I found out that each store is a franchise and there’s usually like four stores within each franchise. We were able to take it to a different store and have them return it. We also called a different franchise, who helped us put in a complaint to corporate for the manager who works at the one on Redwood Road. The customer service was the worst not to mention she late to work. I can understand having a bad morning, but to turn customers away no I don’t think so! That was terrible customer service not only Was she late opening the store, but she was rude and was unable to help. But let me speak highly of the one over on State Street in Murray the girl that I was able to help us apologized To us for the way that we were treated at the store on Redwood and was quick to get us taken care of!! Go to the store in Murray.”
“As a walk-in customer with no appointment I was helped relatively quickly. Had a hiccup with my wireless carrier activating a device which required the store manager to get involved. I appreciate the help and patience.”
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“We recently switched from AT&T to T-Mobile. It has been a joke, today we went in because we had two phones that weren’t unlocked, customer service was a joke. Tyler at this location was an absolute stud, he walked us through the entire process while he really didn’t need to. We were obviously upset, he was calm and kept the situation chill. Tyler, thanks man!!!”