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May 2024 by S
I have been a customer of State Farm for years and have NEVER received the customer service I do from Melissa Felis. I have nothing but great things to say about her. Just about every time I call Melissa answers herself. On the couple occasions when I’ve left a message Melissa has called me back within 15 minutes or less. Great customer service, Melissa takes State Farm from good to great. If you’re looking for a personal touch from your insurance agent and someone that is involved, Melissa is the one.
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October 2023 by Bicycle Commuter
I’ve been a happy client of the Melissa Felis state farm agency for over 15 years. Every step of the way, Melissa and her team have been responsive, thorough and communicated effectively. Thank you Melissa!
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September 2023 by Edgar W.
I've been a happy client of the Melissa Felis state farm agency for over 15 years. Every step of the way, Melissa and her team have been responsive, thorough and communicated effectively. Thank you Melissa!
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July 2023 by Gail Harding Nielson
Best ever she has been professional in a difficult situation, making sure my husband and my needs are meet and our ppi is protected from difficult entitled people and their unethical attorneys.
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March 2023 by JD Baranowski
Great agent. Makes good recommendations for insurance coverage and doesn’t try to upsell you.
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March 2023 by Danny Degeus
Melissa's been our family State farm agent for nearly 35 years. She is very honest, easy to work with, and watches out for your best interest. Heck, she's almost like part of our family. Give her a shot. You won't regret it.?
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March 2021 by Jason Taylor
I have been with Melissa for 12 years. My premiums increased gradually over that time. I got several quotes from other reputable agents that were less than half of what I was paying. I decided to move my autos to another company, but the automatic payment was still taken out of my account. We called and were informed that they would pro rate what we owed and send us a refund check. We received a small check that didn’t make sense to us so I called and asked for explanation and for a breakdown of why we got such a small refund. We did not receive what we asked for and she could not answer simple questions about my bill. I expressed my frustration that I have been a loyal customer with no auto claims and that I felt she could have done more to look out for my interests. She stated that she could not have done anything else for me. After that conversation they would not answer my call or return my messages. I finally called from my wife’s phone, right after calling from mine, and she answered right away. She could not answer any questions and said she would have to order a breakdown from State Farm and send it to me. This was going to take a couple days! I again expressed my frustration with the situation and she told me that she is not the agent for me. Then she tells me and just so I don’t get another phone call they are raising my home premium $600 a year because I canceled my autos. If you choose Melissa to be your agent PLEASE get quotes every year, and pray you never need any customer service.
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March 2021 by Natalia Dixon
No one answers the phone there. Terrible service.
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January 2021 by Matt G.
This is my first yelp review. Melissa takes care of most of my insurance needs. I googled her name just because I got a new phone and no longer had her number saved. I was blown away when I saw these negative reviews. She is hards down the best insurance agent I've ever dealt with. She answers all my questions and gets back to me quickly. She's taken care of the couple claims I've had without any issue. I've recommended her to many of my friends. The peoples she works with(stu? and another lady) are also both a pleasure to deals with. Friends have gone out of their way to thank me after recommending Melissa. She looks out for the people she insures and it show.
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June 2020 by Sara Jane W.
I've been with Melissa's agency for about a year and a half. Really glad I switched, because the service and personal help with auto and renter's has been top-notch. I see that some people have had customer service problems, but I've never experienced that so maybe the issue's been fixed.
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March 2020 by Carrie Mae
Cheapest option.......nope. Most reliable and genuinely interested/concerned with me and my life......regardless of what is going on. Yep. Responsive. Kind. Patient.
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March 2019 by Marc Wees
The best agent anyone could ask for!
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March 2019 by Linda Collins
I recommend Melissa Felis highly. She is a genuine person. She has taken care of my insurance needs as well as been a financial advisor to me. She makes me feel like family. I trust her advice and guidance. She is Beautiful on the outside, but even more important, she is just as beautiful on the inside. She has been my agent since 1996. I also recommend State Farm Insurance. They have taken good care of me as well. Thank You.
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March 2019 by Richard Marsh
Members of my family have had insurance with Melissa for over a decade, back when her office was near 5300 S & 700 W. I absolutely adore her and I never hesitate to mention that she takes great care of us anytime anyone tries to sell me insurance. Whenever I need to call in they are friendly and helpful, right now she has a knowledgeable employee named Emily that helped me right away.
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March 2019 by John Converse
Always have had great experiences with Melissa. Just got my 66 GTO added to my policy. Everything was done over the phone and with great ease and every attention to detail on the classic vehicle. Thanks!
