-
November 2025 by Katie Adams
Wow, the lack of welcome I felt attempting to shop here was astounding. No one offered to help find a size or order online. If you’re plus size, no need to show up as they don’t stock anything bigger than an L in store. I’m always confused when a company like J.Crew carries extended sizes but doesn’t offer them in store. I’m a cashmere addict and had no options available in my size, their loss.
-
November 2025 by The Femboy
Femboy friendly. Looked in here for purple. Unfortunately did not find any. Great styles but not my color.
-
August 2025 by Tamara Heller
Wanna feel crazy? Come visit this store!
Bought some full Priced items. Clerk: “Have an email with us?” Me: “I’m not sure. But it’s ok.” Clerk: “give me your email (cuz we love that personal data!) and we give 15% off”… Me: Gives her one of my emails. . .
Clerk: “oh. You’re in here already. So I won’t be able to give you 15%, but it will be easier to return your items!”
Me thinking to myself: “Am *I* the nut job here? Should I give one of my many other emails just to save $30? What do other lunatics do in my situation?”
How stupid is this business to begrudge a whole 15% and risk my excessive and frivolous spending that I always do on clothes? Welp, that was my last purchase at J. Crew. And that’s ok. Probably better for me and the ol’ wallet.
But if you must, Hot tip: look in store, buy online and find a discount code. Yea, you’ll wait for shipping but the state-of-the-art in store experience that you can always rely on in the mall will have to forfeited. Dang. (That was sarcasm)
-
September 2024 by Mark Taylor
Store is very clean and the staff are very helpful and very easy to work with. I had a return to make and they were very friendly and willing to work with me to make the return process smooth and easy. Great experience here.
-
October 2023 by Brad Zarbock
Less impressive than usual
-
October 2022 by Robyn Childs
Very poor customer service.
-
October 2022 by Johnathan Hunter
I love j crew but after their remodel the store and selection feels super small. Disappointing
-
April 2022 by Jim Bailer
The store is making the best of the temp location. Always love the jCrew style. Friendly staff!
-
February 2022 by Chloe Preston
literally the best customer service. everyone here is always so helpful and sweet! my returns went so smooth.
-
February 2022 by Chloe
literally the best customer service. everyone here is always so helpful and sweet! my returns went so smooth.
-
December 2021 by Taresa Eby
Worst management ever. Jcrew Credit Card customers beware. This store is under new management. Not friendly and not helpful. The store is a mess! Only gave them 1 star because I had to give something! Long time loyal customer but not anymore.
-
August 2021 by Avinadi Meyer
Excellent customer service, they exceeded my expectations!
-
May 2021 by Rich Interdonato
Staff was helpful and the clothes are great.
-
December 2020 by Rachel Giometta
Best customer service!!!
-
October 2020 by Deb Mann
I really love the quality of most of JCrew’s clothing and the selection. My review is for the store in the Fashion Place Mall. It is impossible to shop and buy anything there. They keep the place so ridiculously dark, it crazy. I have stopped in a few times and every time I walk out because I cannot see what I am looking at. Now, in case you are wondering, I have great eyesight and I am not old, so believe me it’s not me. I finally spoke up today and asked a store associate about it and they said they get complaints all the time! And they said someone was supposed to fix the issue 2 YEARS ago!! I just left again shaking my head that they could be so ridiculous. What retailer can afford to lose sales on purpose?!
