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August 2024 by Deri S.
Today morning I signed at Instacare tablet and wait to be called by my name. Because of unusual name I wasn’t called and notice several other were called same ones which got here after me. She not even tried call me by my name. After talked with the front desk lady who told be she couldn’t pronuncie my name, which situation but at least she should walkthrough the waiting people and ask it this name was you or the last name easy one”Santana” by do way I am fluent in English. I even have an alternative nickname in my profile which she not even look at it. Decided just left me waiting.
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April 2023 by Saundra W.
I've been here twice as it is close to my home and in my health care network. I've never had to wait as long as the "wait time chart" says it will be. The nurses and doctors have treated me kindly too.
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February 2023 by Ian W.
Provider was very dismissive, and didn't help with any problems...ended up going to the Murray IHC ER to find opposite results to all of the tests this clinic took.
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February 2023 by Astrid P.
The doctor that seen my daughter was very insensitive to the situation. Said there wasn't much I could do to help her situation only if I had a "Time Machine". I brushed it off but that was very unprofessional. Doctor was very impatient too. I needed a doctors note and didn't bother asking because I could feel the urge the doctor had to leave.
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January 2023 by William L Thomas
This is the worst experience I have ever had with a clinic! I had to wait for five months for an appointment and then when I got there at 10:10, I was told I would have to reschedule because I was late! Terrible customer service and completely unhelpful! The receptionist lied to my face and said I came after 10:15 when it Wawa’s 10:15 right then! Don’t come here!
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October 2022 by Hayley L.
I have been to this Instacare many times and have always been happy until today. I went in about 2:30 (an hour or so after I fell and hurt my ankle). My ankle was extremely swollen and I couldn't not put much weight on it. I came in pushing my 4 month old in a stroller so I was already struggling... I had my appointment and all my doctor said was your ankle isn't broken, so you want a brace? He didn't tell me what was wrong, didn't tell me what to do to help it, didn't say anything about icing it or elevating it. He said I had popped a blood vessel but I didn't know what that meant. Then as I was leaving, nobody helped me open any doors, I was struggling to get out. I was in a lot of pain and they knew that because of my blood pressure. I was just very unhappy with my visit! I wish they would have taken more time to actually show me they care for their patients!
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September 2022 by Jasmin M.
Provider was very dismissive of my concerns. Was really quick to write it off as a " really bad cold " trying to send me home. We had initial conflict/ confrontation. I told provider I did not feel he was listening to my biggest concern. Called me accusatory and argumentative. I mentioned of previous conversations with other physicians having the same concern on same day. He was under the impression I wanted a specific procedure I NEVER asked for by name. Then said " if I would have just given you .... , you would've been fine" Not the case. Finally after argument he offered a lab, which he could have offered to avoid the entire confrontation. That then turned into more labs and procedures. Turns out I need follow up care, THE NEXT DAY for those lab results. After getting my results he came in with a completely different attitude and seemed more willing to listen. I'm glad the visit got better overall, but it was not a great experience for someone who is already struggling.
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June 2022 by Denise M.
Fast visit and wait time. Cost was reasonable, they quoted prior to visit. Great follow the next day
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January 2022 by Macall R.
Worst experience at an instacare or any doctors office I have ever had. My doctor was so rude and unprofessional. I had been prescribed a medication and had gotten HORRIBLE side effects from it. With it being after hours, I came here instead of calling my normal doctor. The doctor that had seen me only made me feel like I had done something wrong, taking the medication I was given in correct dosages. He went out of his way to make sure I was not given any help and sent me home in the exact same amount of pain. As a doctor, your job is to help your patients and provide solutions. Instead, I was talked down on and made me feel more anxious and scared than before I came in. Will not be returning and I suggest others do not as well if they actually need help for issues they are having.
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November 2021 by Lauren W.
I've never had such a negative experience with someone. The woman at the desk in the instacare was incredibly unpleasant and cold, making me so uncomfortable and hurt by her comments to me that I left to find a different instacare. Do not hire healthcare workers that insult patients, Ive never experienced anything like this in my life.
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August 2021 by Samantha Z.
When my kid started coughing last night, we immediately looked to see whether there was even an instacare open. This was the only location open til midnight. I was so impressed with the staff. They were very friendly, checkin was a breeze, and they even offered to call us when it was our turn (vs waiting in the waiting room with all the other sick people). The medical assistant and Dr. Smith were fantastic with my son. He got stickers and a popsicle. Dr. Smith was so friendly and warm that my son didn't put up any kind of fight when he was examined. I found out the results via text after the facility was closed, which was nice. We were in and out in 75 minutes. A fantastic experience overall.
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October 2020 by Kevin Rusch
Awesome that a medical facility doesn’t enforce masks. Dude sat there ten minutes before I got called back and staff refused to say a word to him. Great work!
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July 2020 by Aspen B.
Earlier today I took my roommate to the instacare. This was after several days of seeing her uncontrollably sob after walking for more than several minutes because of the excruciating pain in her knees. After telling the doctor about all of her symptoms and how the pain isn't manageable, she left the hospital. The doctor had the audacity to tell her that she seemed fine, and her thigh muscles probably just weren't strong enough. That's it. She got an intense pain out of nowhere that has completely ruined her quality of life but she "seems fine". That's what this hospital considers taking care of their patients. It's disgusting.
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July 2020 by Alex J.
I've been to this instacare a few times in the past, but never wrote a review. Compared to other instacare services I've used, this one is pretty good. If I was doing a comprehensive review of this service, I would probably give it three stars, but I'm only going to review for this particular visit, so it gets a four star rating. On this occasion, I came in because my extremely elderly 18 year old cat got too over zealous in grabbing a treat out of my hand and ended up stabbing my thumb with one of her monstrous fangs instead. Now for those who don't know, cat bites can actually be very dangerous, and not really being keen to go to a medical facility right now I watched and waited over night. The day after the bite, my thumb was red, swollen, painful, and too warm so I went in with my battle wound wrapped in a solitary bandaid and clutched to my chest. First thing people should know if they're coming in during COVID, is that if you're not the chosen one (the patient), you don't get to come in. There is a COVID guard (a nurse at a table) at the front who will ask some questions before you're allowed into the medical castle. From there you can go check yourself in. The check in process was fairly smooth. The woman I interacted with was friendly and professional, but the other woman was practically yelling at this other patient to stand away from the counter on the foot prints further back. It was pretty rude and unprofessional, especially in a medical facility, and I felt bad for him. No one deserves to be treated poorly, especially if you're not feeling well. A polite request to stand on the foot prints would have been just fine. Anyway, no one was ahead of me so I got in pretty fast. The doctor I saw was quick, proficient, and had a good sense of humor--I think. It's always hard to tell when people are joking when you can't see their faces, but as an optimist, I will assume he was joking otherwise I might feel really awkward. He looked at my thumb and gave me his professional opinion that my ferocious cat bite was actually infected. He also checked my throat while I was there because it had been sore for a couple months and I'd been losing my voice when talking, and he confirmed that I needed to see an Ears Nose and Throat specialist. He gave me some antibiotics for my diseased thumb and something he thought might help my throat, which I got filled at the pharmacy at the instacare since I figured it would be faster than going to my pharmacy. Buuuut I was wrong because after it was called in, their computer system went down, so I had a rather long wait, but the pharmacy staff was all very nice and apologetic for the inconvenience. There's a lot I will forgive with a smile if the staff have good customer service skills. *This paragraph is an edit because I forgot it: Everything is clean and what you would expect from a medical facility. Don't expect them to have the masks out front anymore like they used to because they're in such short supply. Maybe the castle guard at the front has them if needed, but I didn't ask because I brought one. Also if you think you might have COVID, the pharmacy asks that you do drive through if you are able.* In the past I've had 'meh' visits to this instacare--some of which made me wonder if the doctors had gotten Cs in medical school--but I've had a few good doctors too. With Instacare, it really is a game of doctor roulette, but if you really need them in a pinch, then it's not bad and sometimes its actually pretty good. Instacare is like the fast food of health care. It's quick, it's easy, and it works for what you need in the moment, but I wouldn't want all my medical care to come from it.
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June 2020 by Jenna M.
The urgent care is fantastic. I was a patient here for the first time in January. I had severe symptoms at the time. The staff took me in right away. They gave me IV medication, IV hydration and put me in a comfortable bed. They ran all the tests needed ASAP and came up with a plan for my recovery. I had to return the next few days for more treatment and everyone is so friendly and helpful. I never had much of a wait. Tonight I had to bring my daughter in. They did a thorough test before you walk in to make sure it's not COVID related, including taking your temp, asking questions and having you sanitize. The staff up front was very helpful. My daughter was seen within minutes. She was in a lot of pain and was nervous. The doctor, Adam, was so friendly and reassuring. He ended up helping her in a way that ended up being painless. He took his time during the process to make sure she wasn't in pain. He was patient and friendly. The nurse was wonderful too. My daughter was so thankful and now she only wants to me seen here. I highly recommend this urgent care.
