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July 2024 by Shaeden Castillo
I went in today to exchange some items I bought online with my two small children. When I got there I was immediately helped by an associate named Barb. She kindly explained the exchange policy and directed me to another associate named Karry to help me find the items I wanted to exchange. Karry personally picked out each item in the correct size (even going into the back to find some, there were 12 items) and helped me back of front in minutes. When I got up front Barb had already gone through and done all the exchanging so all I had to do was pay and take my new items. I wasn’t even in the store for more than 10 minutes. The customer service I received by theses two was amazing!
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April 2024 by E J
Went in today to look at a hoodie, the pile was already messed up when I got there. While trying to decide which size I needed, the manager (woman in her 50s) came up to me asking me if I needed help getting a size in a very rude manner and I told her no I got it and she continues to glare at me and comes over to fix the messed up pile acting like I’m the one that made the mess ?? Is it not your job to fix the clothes when they get messed up? If you hate it so much then quit. Ended up not buying anything due to her being so rude and for what. Never coming back to this location nor will I buy from Gap again.
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March 2024 by Melinda Shelley
I had so much fun in the store and found so many fun things. The customer service was so fantastic. I didn't even need to look for anyone, they were right there to help me out when I needed them. I'm grateful for my experience in this store.#neverstopdreaming
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December 2023 by Briana Maxfield
Came in just barley for Black Friday and their customer service was AMAZING!!! Such cute, friendly, helpful employees and their store looked so organized for it being Black Friday! After a very disappointing visit to Zara with grumpy employees, closed fitting rooms, and only select styles on sale, Gap had completely won me over!! Definitely would recommend this location to anyone, I’ll be visiting again soon!!
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August 2023 by Rosmery Gomez
Excellent attention
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February 2023 by Taylor Haverkost
I regularly come to this store to do online returns as it’s convenient and reduces environmental impact of shipping. The manager every single time I’m there ‘reminds all our customers that online orders can be returned shipped free’ and really makes you feel bad about online returns. After every interaction with her I just leave rather than staying to browse and most likely purchase something.
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February 2023 by Ashlee Nelson
I don’t usually leave negative reviews, but I’ve had bad experiences here whenever the store manager is there. She always seems very frustrated and annoyed, and I always leave feeling bad for coming in at all. I like Gap in general though, and the other employees have been awesome.
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February 2023 by Dolomieu Daichi
My first time buying at this location, I usually don't go there but I wanna try something new , new clothing line from different brands but this gap store has very few choices, I spent 30 minutes looking for boys clothing around 7 & 9 very hard to find.. Not again...
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December 2022 by Ashlee Ebbert
I usually like Gap, but not this one. The middle aged lady with the dark red hair doesn’t seem to like people coming in her store. I thought the first time was just an off day, but the next time I came in she was also visibly displeased with having to help me. Very uncomfortable and I don’t recommend.
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September 2022 by Chris White
Tried to return an online gap purchase to the mall gap store which is clearly stated as acceptable on the website, but alas no.“Karen” the store manager strongly argued that it is the store policy to NOT accept online returns at her store.It’s apparently her store policy not the gaps.So much for customer service.Stay away from this one.
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August 2022 by Shauna S.
For the first time in years, I spent hours at the mall just shopping. I went in several women's clothing stores. I was greeted by several employees which was nice. BUT...the store was a mess!! Piles of boxes and clothes were waiting to be stocked in the middle of the day with customers. Several expensive ($50+) regular tops were so wrinkled it was distasteful. I'm sure you have steamers to iron the clothes before putting them out for purchase. If it looks that bad before I buy it, why would I want to?! It was not a pleasant visual experience.
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August 2021 by ilirv
Excellent
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August 2021 by bernardino hermosillo
Everything was very nice and the staff was very friendly.
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July 2021 by Kristen Lee Briggs
Limited supply of clothes. Not as much as they used to have. Great sale though.
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July 2021 by Jennifer Slick
The prices have skyrocketed in the past few years and I am super disappointed in the clearance prices for adult clothing, nothing like in the past. Children's clearance is better, but still higher than in years past.
