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January 2024 by Olivia F.
Matthew was AMAZING! We have been on the phone with customer service so many times for hours on end being transferred left and right, with nobody actually helping us. We went into the Fort Union Boulevard location and had the best experience with Matthew making sure that we got taken care of. From now on we will be making the drive to this location because we had such a great experience! Thank you Matthew!
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November 2023 by Marie Pack
The store was clean and I hardly had to wait for someone to help me. I needed a new phone plan and Dylan helped me switch services, set everything up including auto pay, and test my phone to be sure it made calls, etc. Such a difference from my previous service and their customer service and tech support!
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November 2023 by Passion Patterson
So I went because one of the phone representatives deleted my e sim by mistake and they said I had to go in store to get another one, so when I went into the store I was denied help because one of the workers accused me of stealing MY phone. I was signed in the app showed my picture Id which everything checked out, especially since I’ve had the phone for a year, but they guy insisted that I stole the phone from somebody. How when it’s in my name but I was denied service.
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October 2023 by L Anne
Labor Day. Stupid me should have waited until the actual Verizon on Fort Union was open the next day. I lost my phone over board and was vulnerable, tired and a bit emotional from the long travel day with no phone.David L helped me. I said I use samsung devices.. Now he knows he has a sure sale, because my phone is at the bottom of a lake but I feel he took knowing he had a sure sale too far. He comes out with a watch and a phone. I dont want a watch. why? its free. Um ok. (not really, you need it activated and service) He comes out from behind the counter and grabs a screen protector off the wall. I told him I do not like those. They are dirty and gross me out. HE proceeds to put it on anyway. Then why not grab a few wall chargers? He's on a roll. I have chargers!. I asked if they had changed them, he said yes, your old ones wont work. Now I am aggravated as my card gets run for 296.81. I get home and no receipt. Had to call the central number for "VICTRA" to have one emailed to me. I have 2 wall chargers at 34.99 ea and a screen protector that I peeled off when I got home for 64.99. 2 "set up and go" fees at 39.99 each. un wanted watch, and a wanted phone. I opened a charger and took the other back to at least re-coup 34.99. I still had to pay verizon (on my bill) 2 activations fees. lost my hotspot, lost my cloud, lost my travel pass. Had to call verizon and have the extras added back only finding out when trying to get my hotspot to work for a football game and an inpatient husband waiting while I call verizon from the lake. The guy that took back one of my chargers was very kind and asked if David explained why new chargers were a good idea. I said no. he didnt explain anything. Save yourself the set and go fee. Just go to Verizon wireless.
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October 2023 by Krystle Fidler
I have had network issues with my phone. My phone has no damage to the device. Verizon sent me a new phone. I went into activate the phone and transfer the data. There were 4 guys standing around. They told me they would charge $29.99 for the data transfer because "value their time". I thanked them and walked out. Great customer service. I have paid for cell phone service for 2 months just to have my phone drop off the network and say my phone can only make emergency calls only.
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October 2023 by Jon Tingey
Anthony helped with new phone plans and setup getting us the best deal. He is amazing. Thanks.
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September 2023 by Katie Fornes
My husband and I were in town visiting my brother and his wife and for whatever reason my phone just stopped working. With two little kids back home I was stressed but as soon as we walked into Verizon we were greeted by Griffin who was not only so nice and friendly but fixed my phone in probably less than a minute. While it was a quick fix I wanted everyone to know Griffins customer service was top notch - he even gave us recommendations for while we were traveling to Wyoming. Thanks Griffin!!
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August 2023 by Andrea Anderson
They were very helpful setting up my wireless internet. I also have my phone service with them. They are always friendly and helpful.
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August 2023 by Jeff L.
I finally made the switch FROM the Verizon ball and chain where I had been a customer since 1993. Why? Simply put as many have pointed out already, weak reception in so many locations and customer service is on the very low end of the scale and only getting worse. The result of the change so far? No issues with reception and I travel all over the country. Customer service which I have only had to call once and it was not a phone issue, was very quick and professional. Additionally the monthly charges are about 13% less.
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July 2023 by Casey Roberts
Chance the manager is useless. I was over charged on my bill and their advice was to call Verizon or go to a different store.
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July 2023 by Colton Daines
They all just want a quick sale. Feels like a used car dealership. Warranty this warranty that sells sells sells. Then out on the curb you go.
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July 2023 by dayana murillo
Wish I could do 0 stars the frustration with the Verizon and the employees are joke went in to fix an issue just to find out the changed my entire service and took things off with out permission went in to insist someone help me since it was there employee Jason that changed stuff in the account that he did not run by me this place is the worst place you could possible go
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June 2023 by SLC_Foodie
As I was upgrading my iPhone, the representative told me they were running a special on iPads that included a $400 rebate per new line opened. My kids needed new iPads so I ordered 3. The staff there was so disorganized that it took 6-hours to complete the purchase. 5-months went by and I still hadn’t received the $1,200 in rebates so I went to the store to inquire where I was told there is no such rebate and they are very sorry for any confusion. Flat out lying to customers in order to close a sale is unacceptable and shows a complete lack of integrity by Verizon. I feel cheated and duped- Terrible Experience
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May 2023 by Carl Grundstrom
I canceled my Verizon service in Dec 2021, including a cell phone and two iPads. After canceling, I double checked to make sure my account was closed by trying to login with my email, my cell phone number, and the phone numbers for both my iPads. In Jul 2022 I discovered that they had been withdrawing money from my checking account for the two iPads, without sending my any notifications. The fee for the iPads had been raised from $40 per month to $120 per month, again without notification. I called to cancel again on Aug 8 and another time on Aug 9. I also stopped payment with my bank. Verizon continued to bill me until Dec 2022, and then took me to collections. I talked to the guy at the store, he couldn't help me, but says that iPads continuing to be billed happens all the time. Stay away from Verizon. Far away
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March 2023 by Phillip Chatelain
In and out quickly paying a phone bill. A representative helped. Even though they are remodeling I was able to get done in a timely manner.
