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July 2024 by Sam W
Devin Woods, the business accounts manager does not respond to emails, phone calls, or anything when there’s an issue with your accounts. We’re in the process of permanently moving our business and personal services because Verizon cannot get their act together and outsources their billing support internationally.
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July 2024 by Annelyn Sanchez
I had a great experience at the Verizon store thanks to Lexi. She was very knowledgeable. Lexi was also super friendly and even assisted me in putting on my new phone cover. Her helpful and pleasant attitude made my visit easy and enjoyable. Thanks, Lexi!
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July 2024 by Daisy Mueller
I had an amazing experience at this Verizon store thanks to Jaylen! He was super helpful and knowledgeable and helped us get set up with our new wifi! He answered all our questions and made sure we got the best deals. I really appreciate his kindness because my husband and I just moved to this area and it was so nice to meet an awesome individual! Thanks Jaylen!
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July 2024 by Megan McAlister
My SIM card stopped working while I was trying to find my new job location, and I got lost in SLC for about an hour. I had no one to contact for help, or a map to help navigate. I owe a massive thank you to the person that helped me the second time! He was extremely helpful, understanding, and patient. I wish I got his name, but he has long brown hair and a beard. Thank you, Verizon Jesus!
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May 2024 by Nathan Nielsen
Dylan L. was amazing at the Midvale store. He easily could have given up on my issue, but he helped me out for over 4 hours dealing with switching over from X-finity Mobile (which is the worst company ever) to Verizon. I know people want to know reviews about stores and companies, but Dylan gave me the best customer care I've ever received. Thanks for not giving up on helping and hopefully the company values what you do to give them a good name.
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May 2024 by Jonica Whitmore-Hales
Went in looking for a case, no one greeted me even though there were 3 employees just sitting there chatting amongst themselves. There was only 1 other customer in the store being helped. When that customer left still no one asked me if I needed assistance. There were 2 cases I was interested in and 1 I for sure would have purchased. I’ve been a Verizon customer for almost 2 decades and this has been the WORST experience so far.
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May 2024 by F W
Staff are nice though manager Mark completely ruined my experience
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May 2024 by Aaron Leonard
Great location and great staff!
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March 2024 by Micah Banks
Fast,friendly customer service.
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March 2024 by Lance Monson
2/22 I started an online order for a two line port from T-Mobile to Verizon. I received a call from Verizon stating there was an issue with my port and I needed to go into a store. I went into this location on Sunday 2/25 at around 11. I let the rep know that there was a problem with my port. The rep checked the account, told me the port could take up to 4 hours. I came back 4 hours later as my port didn’t complete, spoke with a different rep who did his best to help push my port through. That wasn’t successful, this rep worked with mark mason (a manager.) I was made aware that the phone would be porting at midnight. Mark gave me his card and told assured me this should fix the issue. Monday my phone was able to place outbound calls but inbound messages and calls were not coming through. I spent 3-4 hours working with online tech support with no resolution. Finally end of day Monday I asked my T-Mobile rep to port my phone back only to find that my port out request never finished. As I haven’t been able to properly use my phone for a few days now I just needed the process to end. I was able to get my lines back on T-Mobile but the port request was still pending as of about 20 mins ago. Today (Thursday) went to return my phones to the corporate store and close the account to get this account finalized. With all the issues I have had the manager Chance would not waive the two restocking fees. I told him my only recourse was to leave him a bad review. He told me he felt like I was threatening him and mentioned because I didn’t buy the phones in the corporate store (same company and both corporate ran?) that he doesn’t have the ability to help me. He then offered to only credit half. This was a poor experience and I will not be doing any business with Verizon again. I felt like chance had the tools to at least make this part of the experience better, I hope he can make it right for some other bad experiences in the future.
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March 2024 by Michael Garner
griffin saved my life at this verizon company store ? thankyou griffin
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March 2024 by Lori Carpenter
Griffin spent HOURS with me tonight trying to close my deceased father’s account and get credits because he hadn’t used the account in years. His patience and persistence was a marvel to behold and meant a great deal to me. Thank you, Griffen for the excellent customer service!
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January 2024 by Megan Velte
Best experience ever!! Loved it and was treated like an absolute queen! Thanks to Anthony & Jaylan & everyone that helped me get through the process!
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January 2024 by Olivia F.
Matthew was AMAZING! We have been on the phone with customer service so many times for hours on end being transferred left and right, with nobody actually helping us. We went into the Fort Union Boulevard location and had the best experience with Matthew making sure that we got taken care of. From now on we will be making the drive to this location because we had such a great experience! Thank you Matthew!
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December 2023 by Carl Churchill
Do NOT sign up with these guys for any business services! We were talked into trying their wireless broadband by Devin Wood with the promise that if it didn’t work, they’d take the equipment back and we wouldn’t be charged. It was a disaster and our business broadband crashed repeatedly. We tried for a couple of days to make it work before cancelling. Then the real saga began. I spent dozens of hours trying to pin down Devin to get credits for us while receiving bill after bill with only partial credits. Eventually he stopped responding to texts and avoided me - sticking us with almost $200 in “overdue” charges. Now they are trying to stick me with paying for devices we turned back in. Have spent many frustrating hours on the phone trying to get anyone to resolve this with no luck. Threatening us with collections and credit score impact. Do NOT do business with these guys - dishonest, incompetent, uncaring. We’re taking our personal mobile accounts elsewhere and will NEVER do business with Verizon again.
