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January 2024 by Olivia F.
Matthew was AMAZING! We have been on the phone with customer service so many times for hours on end being transferred left and right, with nobody actually helping us. We went into the Fort Union Boulevard location and had the best experience with Matthew making sure that we got taken care of. From now on we will be making the drive to this location because we had such a great experience! Thank you Matthew!
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August 2023 by Jeff L.
I finally made the switch FROM the Verizon ball and chain where I had been a customer since 1993. Why? Simply put as many have pointed out already, weak reception in so many locations and customer service is on the very low end of the scale and only getting worse. The result of the change so far? No issues with reception and I travel all over the country. Customer service which I have only had to call once and it was not a phone issue, was very quick and professional. Additionally the monthly charges are about 13% less.
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March 2023 by Deb D
Honestly, Verizon is never helpful. Customer service is not good. The employees here were friendly but not able to help at all. Verizon needs to do better.
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March 2023 by Susana McMahon
Terrible customer service.He hang up on me.
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December 2022 by Maika B.
I wish I could leave a 0 star. Not only was my last visit very frustrating. It makes me wish we still had covid around so I didn't have to go in. Mike, who I believe was the manager was not any help to the poor girl that was trying helping me. Not once did he look at me in the eyes. He wore a mask so I could barely understand, he had spoke with such a soft, quiet voice, he made it seem like he wanted the girl to repeat after him. But she never did. Every time a new person came in, he HAD to be the one that greeted them so each time that happened I was skipped over and he left me and the other employee standing there not knowing what to do. Not only was he very unprofessional, he was rude, didn't care to help, and even when he answered my questions he made me feel stupid and was so mean about it.
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December 2022 by Kamal B.
This Verizon location is one of the worst in the Valley. The general manager from Verizon needs to do something about it. I have been visiting this location but only once was I treated right. It may be because I am a member of people of color or something else. No matter how important it is, I hesitate when I need to go to the Verizon store. As a customer, this is not right! Nevertheless, Verizon does not care if they lose me as a customer.
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September 2022 by Carson P.
The employee's at the midvale location are incompetent. They were all in a circle behind the counter laughing, not attending to any of the customers. When I asked for help, they sent me away and told me to call Verizon support instead.
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August 2022 by Katrina M.
Carter was great and explaining all the options and help me decide what was best for me
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July 2022 by Jen A.
The Fort Union location treated me as if I was the #1 person on the FBI's Most Wanted list‼ I believe I was subjected to gender discrimination. I had purchased a new family plan, credit check, ID and traded in our phones. Out of nowhere my Drivers license wasn't proof of who I was and I had to produce mail addressed to me, my vehicle registration and this was after I showed my credit card, debit card, Veterans ID and anything else I had in my wallet with my name/picture on it. They dinged my credit score by running it 2 additional times even though I was approved on the 1st check. I also later found out I got screwed out of almost $500 on rebates. There's more to this than what I've listed. I should mention that last week that, after a month of calling, Verizon is now investigating this incident. P.S 2 other people are on my plan and only 1 of us got the FREE new customer upgrade agreement I purchased. I went from a Galaxy S21+5g to an A02. I did get a S-22 basic which still is not an upgrade but after all of this at least I have a phone. My biggest question I have about this whole thing is; Why am I still a customer?
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April 2022 by Mele W.
Came in less than an hour before they closed and Carter' was the Reps name, needed a sim for both phone and ipad. Asked a few questions about the phone service which he totally helped out w. Totally had my ipad serviced up and running right before stored closed. Great service Carter !
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March 2022 by Bridger O.
The manager of this store is incredibly disrespectful, and was very rude to me off the bat. This is outrageous as a paying customer, and NOT TO mention a LOYAL one for years and years. I am switching to At&T today! This is ridiculous, and the staff and management at this location is so disrespectful and that is why I am switching. Sorry verizon, but you need to watch who you hire for management roles, and staff faculty. My son tried to come into this store and try and get a new phone.. he just moved to Utah from a different state, and all the kid has was his paper copy ID and they decided that it was FRAUD!!!! And fake!!!! And would not take it. When he called me on the phone, I could hear the staff faculty laughing in the background like something was funny! It's not funny! This is ridiculous you would treat someone younger than you like this. This wouldn't fly with any "adult" even giving the information that my son is 20! Very Very disappointed.
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December 2020 by Brent L.
Went back today, to have my wife phone looked at. Somehow she had the settings not working very well. We spent about 15 minutes in the store. We got new warranty on both phones, her phone was reset. Great young lady. So quick and fast, this lady and this store know what they are doing. Excellent care and knowledge. Thanks again.
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July 2020 by Tony V.
It's incredibly disappointing dealing with Verizon. I have been with Verizon for over 15 years, I guess it's time for a change.
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July 2020 by Gemma W.
Not helpful, not friendly, offered no real assistance. My phone screen is cracked all over and I went in this Verizon because I have insurance through my plan. Well they handed me a brochure and told me to call the insurance company. This was frustrating because the whole reason Verizon partners with the insurance company is so we, the customer, don't have to deal with the insurance company! So frustrating! Now I have to call the insurance, set up an appointment at some random fix-it shop and it's going to take multiple days and phone calls rather than just asking for then getting help from Verizon. Cole, the solutions specialist, was not helpful or kind in any way other than telling me yes I had insurance on my phone (which I already knew).
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June 2020 by Steven N.
I was trying to pick up an order that I purchased on line. Due to Covid-19 the email said to have a mask on when entering the store and bring government issued ID. When I ordered the product I used a guest to register as it said I could. When I got there, they said I needed to register since we were wearing masks we couldn't verify with a photo ID. The registration using my phone didn't work and I couldn't get registered it wouldn't take me to the next step and asked me to put in a password, when my password was already accepted. Finally since I was getting agitated, they looked at my ID and gave me what I had paid for. By the way the Verizon person had a mask on but it wasn't covering her nose so what good was it.
