-
July 2024 by Mike Gardner
CS poor and inventory especially online non existent. Why even be in business?
-
July 2024 by Dark Knight01
Called 4 times over the last three weeks about a gun that I brought that was never shipped out. Everyone that I call they always tell me that it is being investigated. Last time I call a woman told me my order never shipped because it was out of stock and when I questioned why are they selling items that’s out of stock the lady hung up in my face. Never ever ever order anything from them. Never had such an hassle ordering online before. This place needs to be shut down.
-
June 2024 by Chris Kaufman
Purchased a gun safe online from them, they marked it ready for pickup about an hour later. I rented a U-Haul for the next day, only to find out when I show up that they don’t have it and won’t get anymore back in. Very unhelpful staff and waste of time and money.
-
April 2024 by Bob Hansen
Have tried ordering a firearm (on sale ) put in cart try to checkout Always goes to Out of Stock. But same item is available at Non sale price.
-
April 2024 by Dennis Martinson
The last year your service and inventory have been nonexistent. I used to buy all on fishing gear from you guys but that has now come to an end. Will be shopping cabellas from here on out. Every time I have gone in I was hoping for improvements and almost seams like you guys are going out of business. The show room floor used to be stuffed with product but now the floor is empty with nothing. Sorry for the poor review but I’m not the only person complaining about this.
-
February 2024 by Douglas Self
horrible experience. avoid this company at all costs. ordered a gun online delivered to winchester, va. 3 + hours checking out. discrepency is what i paid online versus scan out at the register. unable to straighten it out acknowledge i have receipt and paid for the rifle but i had to hang around for hours while they work on 'system error'. i wish i could give them -5 starts. firearms manager and store manager offer a lot of excuses but have failed to return my call for further explanation. do not order online with this place.. too big, worse than walmart. they do not care about the customer
-
January 2024 by Rich Roselli
Reached out about a price matching issue & never heard back. Figured out why they have a guarantee price match on the front of the store. "IF" you find the cheaper price, great they match it & claim to beat it by 1%but if not they just gouge you with their high prices.I found an item alot cheaper & asked them if they would match it over the phone & they said yes.I got there & they looked at the ad and said yes it's legit we'll match it.... Then the manager looks at his cost on the item & said "I'm sorry we can't match this, we'll lose our a$$... It's lower then what we pay for it?Hows that the customers problem!That's False Advertisement!
-
January 2024 by bruce jacobson
Went in to use there restrooms in Riverdale twice this week and they were disgusting.
-
December 2023 by Zachary Hadean
Customer service for sw is absolutely worthless. Girl I spoke to was rude and refused to let me speak to a supervisor. Never got a call back from the next level team which I don't think exists. Definitely thinking twice about any money I spend at any of their stores.
-
December 2023 by David F.
Staffed by a bunch of crooks. Both times I used my credit card to buy something online from Sportsman's Warehouse my credit card number was stolen. This tells me it was an inside job. In this last case, they used my number to buy something to pick up in the store, the dumbass checkout staff didn't even bother to check the person's ID. I would avoid this merchant
-
November 2023 by Richard Gonzales
On 11/24/23 I called 3 times. Asked to speak with a manager. I was told by all 3 representatives that the manager couldn't do nothing for me . That would not connect me with a manager.
-
November 2023 by Mike Vee
Ordered an optic, and when I received it, it was used. There were markings on it, like it was mounted. How the heck are they going to charge me a new price for a used optic?Side note: Whenever you buy a firearm see if you can get them to get you a new one from the back many times when the store was slow I would see the employees mess with the guns. They were constantly racked and dry fired(no snap cap) and slam the slide into battery on an empty chamber.
-
November 2023 by gabrielle wittmann
bought a CARHARTT MAN'S RAIN DEFENDER INSULATED JACKET ONLIND ON OCT 23 FROM ''SW'' THE DELIVERYDATE WAS OCTOBER 25th call the ''SLIDELL S.W.'' ABOUT MY JACKET WAS TOLD I WOULD BE LUCKY IF I GET IT'' UPS HAS A DELIVERY DATE FOR NOV 2 2023 TRY TO CALL BACK ABOUT MY ORDER AND ON ONE WOULD ANSWER THE PHONE
-
October 2023 by M J
Bought cooler online for pick up at my local store. Next day it shows delivery as delayed, called the store and was told that it was not in stock and the system will search for the product and it will come from another store or the warehouse, may take a few days to a week. 4 days later I email customer service as it still shows delayed and now no store in my state has the item but their other stores in the states surrounding me has it in stock. Day 5, emailed that the order is cancelled, money to be refunded. I lost out on a 25% discounted item, no alternatives offered, nothing. Very poor PR and CS. Too bad, I like my local store, I like the employees...BUT there are many alternate alternatives to SW and their online CS should stive harder.
-
August 2023 by Dan Honneyman
Poor staffing levels. Apparently not busy according to google. Tried to pick up a firearm I had brought online. Ignored for 15mins so I bailed… there are probably better places to buy from in SLC
