-
April 2024 by kelly hunsaker
From a previous 5 star rating to a 1 star. I'd give zero if I could. My daughter went to return some stuffed animals she had purchased the same day, with a receipt. She got so much grief. The manager and the staff member at customer service were rude and unprofessional. Because she is a minority she felt like it was racially motivated, since they were kind to the next person they helped who wasn't a minority. Whatever it is, not a good look or a way to keep your customers happy. Guess I have to do winco and walmart and target instead. What a bummer, very disappointed:(
-
April 2024 by Jack Worthington
All too often little milk in very large and nice cooler. Dairy dept is neglected
-
April 2024 by Heather Starkey
Pharmacy was fast friendly, it’s where I always go to fill my prescriptions
-
April 2024 by Sunshine Coles
Never, ever, and I mean ever, will I or my partner be coming back to this smith's in particular. We so appreciated being treated like thieves. As soon as we paid for our groceries we headed out to exit. As soon as we got through the alarm ,it went off and the wheel on the cart got turned off. Such bull. The clerk then unlocked the wheel and he glanced at our shopping. As well as we were getting ready to pay.He thought he was being sly, but we all know what he was doing. Even the manager was looking at our shopping as soon as we were ready to pay for our stuff.I have never ever had this issue shopping with you guys. I have no clue what warranted such behavior from your clerks or manager. We were targeted.
-
April 2024 by Kirk Johnson
Store is run down
-
April 2024 by Brittnie Gallegos
This location never opens at 6am when they say they do
-
January 2024 by Cheryl Hansen
I called before New Year's to see if this store carried crab legs (for a New Year's Eve party). I was told yes. I went in and saw some "Surimi Crab Legs". I asked the man behind the meat counter if Surimi were a fake crab because I wanted real crab. He told me they were a snow crab and real crab. I bought quite a few. Surimi is really fish paste and they taste terrible. None of my guests would eat them. What a waste of money. Second time I have been given significant wrong information. No longer trust Smith's.
-
January 2024 by Ahmed Mohamed
The lady at the self checkout was eyeing me like a hawk, I felt like she was prejudice because of my ethnicity. I felt disrespected the way she talk to me. She was so rude.
-
December 2023 by Evgeniya Bozhko (KoriAndrTheCat)
We were able to find everything we were looking for, and didn’t face any issues in the store. This place is quite popular, and there were lines at all cashier lanes and self-checkout.
-
December 2023 by Sarah Danielle Anderson
I recently tried my first Smith’s online grocery order and will never again. They messed it up worse than Walmart ever had in my opinion.I ordered a bunch of things that were on sale on Thanksgiving Day. I didn’t have to have them, I just wanted to stock up because of the good price. On the app when I checked out it showed me the sale price and I approved the final price of the order.Fast forward to the following week when I picked up my order. They had gone into my account and charged me an extra nearly $100 (which I did not approve) and had charged me full price for all of those sale items. I was not aware of this until I got home and was looking at my account later.I called customer service several times. Each time they told me I’d need to talk to the online order manager. I’ve tried to call the online order manager multiple times but never get an answer.Whatever I approve of paying in the app should be exactly what comes out of my account. And if I pick up my groceries after the sale ends (even though I ordered them during the sale) somebody/something should have told me that I didn’t get the sale price.Poor transparency and poor customer service. Can’t even reach anyone who will talk to me about this.I won’t be shopping at this location again.
-
December 2023 by Cortney W
They used to be the best local smiths but that has changed now. They are TERRIBLE at pulling items that are about to expire, I have accidentally made it home with already expired items and they never even made it to Managers Special. Speaking of, since the remodel, they don’t have a reduced frozen shelf anymore and everything else that gets reduced, gets put into random carts that take up isle space in the front of the store. They were better off before the remodel. ALSO, apparently you can’t return NON food items that have been reduced. “It’s the store managers policy”….even though it’s not posted anywhere. However, it’s acceptable at the 90th and highland location so just go there if you want to shop at smiths.
-
November 2023 by Chloe Maddox
I have tried to do mobile pickup at this location twice and both times it was a nightmare. The first time it was severely delayed, and I had to wait hours to pick up my order and once I did pick up a coil of the items were missing, spoiled or damaged and my second order was placed today and I just got another call saying that their system is down and it could be hours until it is working or could even take until tomorrow to fill the order. It’s totally defeats the purpose of the convenience of pick up order and nothing was even offered like a coupon or discount or anything to apologize for the inconvenience. Honestly I won’t be shopping at this location again.
-
October 2023 by Laurie Hoffman
The guy in customer service was so rude and mean, so I called his manager. She sided with him, and when I told her I was going to Walmart she laughed in my face. This is not a good way to treat customers, especially when Smith's is overpriced and dumpy to begin with. And the people working in self checkout have attitudes. I will never give Smith's my money again.
-
October 2023 by Dragon Tom Olding
Used to be a very good store, but today it looked like someone had thrown up in the drinking fountain. Very sad to see the decline of this store. ???
-
September 2023 by deena skinner
I've had it with the rude workers I had to use the machine to get money im not familiar with the machine the man taking care of self check out told me I had to go through this customer service so I dd it took forever. I went inin last night to do the same the clerk told me I had to go to self check out for my moneySo I did.I had to do the same thing today I purchased a card for $469 I thought I would have enough only having $500 I went over by 3 whole cents do you think they could be kind enough to help me out oh no I had to run to my car for 3 cents well only 2 cents would work so I ask the guy if he would exchanged it he tap it on his counter and told me it was plastic I looked at it and it was a wheat back penny!!! Needless to say I ran back to my car for one damn penny! I think they get a kick out of making a 60 year old woman run aroundThe self check is always the same rude guy. I'm done going to that smiths unless I absolutely have to.Just to be clear all three times I had to change my penny's for cash