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June 2024 by Rick Sanchez
A couple of weeks ago, I had a weird interaction with one of the employees there. I had a customer call in for paint that she wanted. When I got there. The guy told me the price was $1200 for 15 gallons of super paint. I almost passed out. So I asked if I could run it through another one of my customers' accounts that could get a discount, and she could pay that cash. So I told him what account. It saves her like $400. Then, when he was on the phone with her to process the payment, he told her that he had saved all this money for her. Which is fine. I didn't tell the customer. Then after he hung up. He was bragging to me about how he saved her all this money. I was thinking you did nothing that I didn't tell you to do, and he was the one who uncharged her in the beginning when he took her order. I just thought it was weird. Like he must have really needed that boost or something. Nothing against Sherwin-Williams they're a good company. I just thought it was weird.
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February 2024 by Jake Steiger
I’ve used Schwerin Williams personally and professionally for years. I love your paint and store. The staff was friendly and helpful, but also my order filled quickly and I was able to pick it up within an hour or so of placing my order. Thank you.
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January 2023 by Scott E.
Oh boy... where to begin... We visited last night (Friday the 13th) about 15 minutes prior to the scheduled close time. The guy at the counter, Jeremy, said that they have already shut down the machines in the back, so we can't get paint. We asked him if he pulls up our account, whether or not he would be able to find samples from about 6 years ago. He said "yes", but began to complain about the "MS Dos system" that the computer runs on and it will take about ten minutes to get it all sorted out. The excuses alone took over ten minutes. He advised us to come back in the morning and it will get sorted out, so, we left, empty handed.I returned today, 14Jan, and was surprised to see Jeremy at the counter. He seemed put out when I asked him to pull our order history... no one else in the store, mind you. He seemed to pull up a lot of colors that we don't have in our account. I asked if he could show me the colors that he was finding, to which he said "nope". I asked if he knew whether they were gray or green and he told me that the computer doesn't give him that information. He told me "honestly, it would just be easier with a paint chip". Well, I could have used that information prior to my second wasted trip. I left again, empty handed. Went home, collected some paint chips and headed back to the store.Visit #3 was about 40 minutes after I left the second time. Feeling confident, I walked up to the counter and presented my paint chips. He looked at them and goes "those are much to small for the reader". Again, information about the size of the paint chip would have been nice prior to sending me home. I told him that I am not leaving the store until he does what he can to help me find the product I need. The reader did in fact pull some paint colors, so I took Jeremy over to the paint samples on the wall, and I started to compare them myself. My wife had called and asked if he was able to help, and of course, was pretty peeved about the terrible service Jeremy was offering. I found one of the two colors and told him I needed just a quart. My wife, found the nearly 7 year old leftover paint in the garage, since she knew Jeremy was not being helpful. With a picture, I tried to order the second color. Jeremy says "oh, we don't carry that color". I told him, as nicely as I could that I am not leaving without my product at least being ordered at another store. After about ten minutes, he sorted it out. Hopefully. I left the store, empty handed for a third time. My wife and I literally did this guy's job for him. It was a terrible showing in knowledge of the product and customer service.Now, I am heading to another Sherwin Williams location. Visit number 4, coming up.Needless to say, I do not recommend this location. This was a gigantic waste of my time. We had been using this store for years without this kind of issue, but will no longer return.Update-Jeremy sent in the wrong order. Awesome. He has completely passed the buck to the other store.
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October 2021 by Krystal Walker
The staff at this store are always helpful and knowledgeable about what would be the best paint for my projects.
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October 2021 by Ana Stout
Good paint knowledgeable staff
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September 2021 by Greg Parker
Murray & West Valley store employees were AWESOME. Need to stock all your offered products though....
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August 2021 by Denise Dubek
Kari is the best! I was in the middle of painting a ceiling and ran out of paint. I went to three other SW stores and no one offered to help with a replacement product. Apparently there is a paint shortage. Kari went above and beyond by helping me resolve a big problem! Thanks so much!!!!
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August 2021 by Lapeludaa
Chingón
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July 2021 by Rob Haertel
They were very patient and helpful with my paint choices.
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June 2021 by Lisa Bateman
Staff was very knowledgable and able to answer all my questions. I was able to make an educated purchase and get the correct product for our job. Won't go anywhere else!
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June 2021 by henry rizo
Great service perfect
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April 2021 by Brandy Egan
Great customer service!!
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April 2021 by m m
Very helpful and friendly. Clean, well lit, organized stored. Every customer and employee wears a mask so it feels safe to shop here and it's not over crowded. Also their tint machine doesn't happen to go down 30 min before closing at this location.
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January 2021 by michelle m
Very helpful and friendly. Clean, well lit, organized stored. Every customer and employee wears a mask so it feels safe to shop here and it's not over crowded. Also their tint machine doesn't happen to go down 30 min before closing at this location.
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October 2020 by Joshua Baker
Very helpful and friendly staff.In fact I left something behind that I paid for and even though they didn’t have my phone number they had my email address and emailed me to let me know.
