Progressive Insurance - Claims Office receives positive reviews for its efficient and fair claims process. Multiple customers highlight specific employees for being outstanding, remarkable, and an asset to the company. These staff members are described as knowledgeable, gracious, understanding, and personable, providing exceptional service during stressful situations. The process is noted as being easy, quick, and painless, with claims processed quickly and settlements considered fair. Customers report feeling pleased with their experience, which contrasts with negative stories they had heard, and note the company has good rates. The positive interactions lead to high customer satisfaction and intent to renew.
Dont go with progressive, just gotbmy claim denied after hitting a deer and it wreaking the engine. Not sure what kind of damage they expected i was only going 30mph. Will be getting a lawyer to fight them. Please stay away from them
October 2025
After I got hit by a driver with progressive insurance I called them and I was hung up on 3 different times, one agent was so rude to me and when I tried to get their name or some type of employee ID they said they wouldn't give me that and hung up on me. Their automated phone system is a joke and so is the company
October 2025
Easy navigation, quick process to get the check for my car. Everyone was straightforward and helpful.
