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July 2024 by Abby Pohlman
Janessa was very helpful finding cleats and the exact soccer ball we were looking for! She was patient, kind, and very helpful! Thanks Janessa!
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July 2024 by Greg Nickel
This store is underwhelming. They are closed Saturday at 530pm. They say systems down but I know systems are up because you can do stuff online. The guy at door giving attitude. The store always delivers poor service. Starts with how store managed.
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July 2024 by Hyrum Prince
False advertising prices. Asked the manger if they’d sell the item at the price they had it
labeled for and he said no and then made me go show him where I saw it. I did exactly that and he still said even though they made a mistake they won’t sell it at price they had it marked as. And this “manager” or “supervisor” with earrings was very sarcastic and not professional. He was acting like I was the one who made the mistake and put the price on the shelf lol.
With that being said all
the staff back in shoes was stellar, fast and very nice. Give the people who work in the shoe department a raise.
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July 2024 by Alec S
Kendra took my one-star experience and turned it into a solid 5+. She went out of her way to take care of an issue that she didn’t cause and was incredibly pleasant, even with one arm in a sling! Honorable mention: the blonde kid working the shoes that went digging in the back for me. You guys were awesome. Thank you!
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July 2024 by Arabella Cortez
Gaven and Jim both went above and beyond to help me today. They were both so nice and you can tell that they love their jobs and helping customers. Amazing customer service. I will be returning to this location going forward.
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May 2024 by Chris Anderson
Large selection, clean store. Went in to buy some new cleats, the shoe sales guy went into the back to get a pair for me to try on and disappeared for a solid 30 minutes and never came back out. I ended up walking out of the store.
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May 2024 by Mark Greer
Pickleball set here was only $20 whereas the same set at Big 5 Sporting Goods was $40
UPDATE 4/24/24
But Crocks are $40-$50 !
Later I found out that all i had to say was my son was a student for 25% discount, Obviously he is a student..which had ought to have been offered at check out, but such stores are greedy that don't even let the customer KNOW that we are entitled to this discount... Money over customer service makes me very wary to have to shop here.
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May 2024 by Analisa Edmonds
Great experience in the shoe department today around 3pm. Wish I remembered the shoe expert’s name to give him a shout out! Helped my two young girls pick out their first Nike shoes and helped me convince them not to get too big of a size! Everyone was friendly and the store was clean and organized. We were helped immediately without even needing to flag anyone down.
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May 2024 by Alexandra Kennedy
Kendra at this location was so helpful and kind. Thank you for brightening my day. Ps. They price match!
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March 2024 by Carson Baker
So me and my friends went to this place a so my friends fam could look at the jazz jerseys. Me and my friend and brother started looking at the shoes (mostley Airmax 270's) when I asked an employee (Sam) about some shoes he gave me lots of intel on them I later learned lots about sam he has a dual citizenship, he prefers waffles over pancakes, puts lemon on crapes and doesn't think pre-workout is good for kids. He also told me he likes damian lillard and his team is the trailblazers I will definitley come and thankyou sam
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March 2024 by Usedup Luck
There’s always workers around but never anybody helping even if you ask they just point and walk away if I’m gonna be buying something expensive I would expect better customer service
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March 2024 by Jared
Store makes no effort to help a customer! Went to purchase a bike for my son's birthday present and tried ordering it first online, but it was sold out. Went to the store which they had it in stock but would not honor the online price despite being told via chat and by phone from 2 separate customer service representatives that they would indeed honor the price since it is the same model and they were not asked to honor a competitors price. DJ the manager just said if its not the same color the price would not be honored. This is a terrible manager and basically blamed the CS agents for not knowing their information since they "work from home they don't know the policies". As I walked to their parking lot, called the store in West Jordan and Owen at that store honored the price and I purchased the bike from that store instead. For a better service I'd suggest skipping your shopping experience at this location as long at DJ is a manager!
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February 2024 by Ms. Tifus Gates
Great customer service. Friendly employees
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February 2024 by Jill Seymour
The entire staff was incredibly nice and helpful. I was also impressed with the amount of employees working! Everyone was busy with a task but still talking to every customer. It was clear how well managed this store is and that everyone enjoyed working there too! I would come here again over the one closer to me for sure.
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February 2024 by Joel Chandler
My brother-in-law asked where he could find something and the guy just pointed and said over there!!!! I was looking at something right beside him. And no the guy was not busy but talking with another employee!!!
