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September 2024 by Kazia Caraker
I don’t know anything about how their framing is but I can tell you if you need prints done and mounted on foam bored this is not the place. First they messed up my order and didn’t mount them. Did a 10 minute mount job instead of giving me a refund and then I get the pictures in the car and notice all 6 of my prints are HORRIBLE quality along with a couple of them coming off the mount board. Paid almost $90 for pictures I couldn’t even use. It’s pretty sad when Walgreens does prints better than this place.
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February 2024 by Jason Miller
I needed to ship several pieces of art to my new home in Hawaii. They made helpful suggestions and the pieces arrived in great shape, sooner than expected. And the price was less than I'd expected.
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December 2023 by Kara Beal
Great staff and great products
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May 2023 by Pam Baumeister
My wonderful collector Lisa from the Philadelphia area commissioned me to paint this huge piece (40x40”) depicting the place her family stayed in Paris. So many beautiful memories for their family happened right here. I enjoyed painting it so much!I finished the first painting in January 2023. I took it to Artistic Wholesale. I’d been bringing my business to them for about two years. When I expressed concern about mailing such a large piece and when I asked if they could crate it, the sales associate pointed out that the guy who did the packaging had just walked in and I could ask him. I don’t recall his name. He told me something to the effect of: “we do this all the time! It will be fine.” Options of archival glass, museum glass, and plexiglass were presented to me. When plexiglass was suggested, I asked how it would look, and was told that glass would look the best. This painting was created to hang above a fireplace in the collector’s home. I told them where the painting would hang and asked how plexiglass would look. I was told it wouldn’t look as good as glass. No one mentioned anything about risk. So, I chose glass. I again asked: will this painting be ok being shipped with the way you package it? Again I was told, “no problem! We do this all the time.”Then, after I saw the framed painting - which looked fantastic, Artistic Wholesale packaged it up to what they said was “UPS standards” and shipped it out.On February 14, 2023 I received texts, videos, and photos from my collector telling me that the package was completely intact, but that the glass was shattered, the painting was cut up beyond repair, and the frame had little nicks and cuts in it rendering it unusable. I was shocked and devastated, as was my collector. She told me that the only thing protecting the painting was a layer of foam core in front and behind the painting all wrapped in plastic sheeting material with a thin layer of bubble wrap. There was NO styrofoam, packing peanuts filling the box to cushion it, or corner pieces protecting the painting.Over the last months I’ve tried to get Artistic Wholesale to help make this right. I wish I could get UPS to reimburse my losses, but they have told me I can’t get any sort of reimbursement, because it's now past 60 days. The UPS website indicates that only the shipper (which was Artistic Wholesale) can file a claim and, to my knowledge, they never did.The first painting took me 40 hours to finish and the second one took 26 hours ….not counting all hours of communication with my collector to assure them I’ll completely take care of them; buying new supplies; attempting to get the frame company to cover some of the costs for this loss, my time lost in getting more commissions (I haven’t been able to take any more new commission paintings while working on this), more materials, and new shipping costs; I’ve also worked for hours with a lawyer to try to get the owner of Artistic Wholesale to help out. The owner responded taking zero responsibility for what happened.Here’s how I’m handling this situation for my customer:I’ve repainted the piece and am getting ready to ship the painting to a new framer near the home of my collector. I was fortunate to find a Fort Knox-type-impenetrable tube (from the kind people at Sugar House Awning) in which to ship the new painting. I’ll roll up the painting, cover it in bubble wrap, and seal it inside this tube, then ship it off with the maximum insurance.This situation makes me sad, frustrated, and very upset that after YEARS of having a great relationship with Artistic Wholesale that the owner doesn’t seem to care.However, it demonstrates to me, as a small business owner and consumer, the paramount importance of excellent customer service and taking responsibility for damages and unhappy clients.I’d recommend using another framer for your framing needs. I cannot in good conscience recommend coming to Artistic Wholesale because they don’t own up to their mistakes nor do they take care of their customers when mistakes are made.
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May 2023 by Pam B.
My wonderful collector Lisa from the Philadelphia area commissioned me to paint this huge piece (40x40") depicting the place her family stayed in Paris. So many beautiful memories for their family happened right here. I enjoyed painting it so much! I finished the first painting in January 2023. I took it to Artistic Wholesale. I'd been bringing my business to them for about two years. When I expressed concern about mailing such a large piece and when I asked if they could crate it, the sales associate pointed out that the guy who did the packaging had just walked in and I could ask him. I don't recall his name. He told me something to the effect of: "we do this all the time! It will be fine." Options of archival glass, museum glass, and plexiglass were presented to me. When plexiglass was suggested, I asked how it would look, and was told that glass would look the best. This painting was created to hang above a fireplace in the collector's home. I told them where the painting would hang and asked how plexiglass would look. I was told it wouldn't look as good as glass. No one mentioned anything about risk. So, I chose glass. I again asked: will this painting be ok being shipped with the way you package it? Again I was told, "no problem! We do this all the time." Once the painting was framed, which looked fantastic, Artistic Wholesale packaged it up to what they said was "UPS standards" and shipped it out. On February 14, 2023 I received texts, videos, and photos from my collector telling me that the package was completely intact, but that the glass was shattered, the painting was cut up beyond repair, and the frame had little nicks and cuts in it rendering it unusable. I was shocked and devastated, as was my collector. She told me that the only thing protecting the painting was a layer of foam core in front and behind the painting all wrapped in plastic sheeting material with a thin layer of bubble wrap. There was NO styrofoam, packing peanuts filling the box to cushion it, or corner pieces protecting the painting. Over the last months I've tried to get Artistic Wholesale to help make this right. I wish I could get UPS to reimburse my losses, but they have told me I can't get any sort of reimbursement, because it's now past 60 days. The UPS website indicates that only the shipper (which was Artistic Wholesale) can file a claim and, to my knowledge, they never did. The first painting took me 40 hours to finish and the second one took 26 hours ....not counting all hours of communication with my collector to assure them I'll completely take care of them; buying new supplies; attempting to get the frame company to cover some of the costs for this loss, my time lost in getting more commissions (I haven't been able to take any more new commission paintings while working on this), more materials, and new shipping costs; I've also worked for hours with a lawyer to try to get the owner of Artistic Wholesale to help out. The owner responded taking zero responsibility for what happened. Here's how I'm handling this situation for my customer: I've repainted the piece and am getting ready to ship the painting to a new framer near the home of my collector. I was fortunate to find a Fort Knox-type-impenetrable tube (from the kind people at Sugar House Awning) in which to ship the new painting. I'll roll up the painting, cover it in bubble wrap, and seal it inside this tube, then ship it off with the maximum insurance. This situation makes me sad, frustrated, and very upset that after YEARS of having a great relationship with Artistic Wholesale that the owner doesn't seem to care. However, it demonstrates to me, as a small business owner and consumer, the paramount importance of excellent customer service and taking responsibility for damages and unhappy clients. I'd recommend using another framer for your framing needs. I cannot in good conscience recommend coming to Artistic Wholesale because they don't own up to thei
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February 2023 by Matthew Roller
They do great work, if you haven’t been there to see all they do I highly recommend it.
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December 2022 by Tanner Gilliland
Print was inexpensive but you get what you pay for. The cut is all off and looks terrible in the frame. I don’t have time to get a new one and I’m embarrassed to have to give this as a gift.
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December 2022 by T G.
The print itself is fine but they did a botch job on the cut and it looks horrible in the frame. I don't have enough time to get a a new one so I just have to give the gift of a wonky print
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December 2022 by Ann Marie S.
Amazing to work with these professionals. I have used this company twice over the past few years to hang delicate art pieces. Both times I have had the same professional and efficient experience with every person I have worked with throughout the process. They communicate clearly and show up on time. The work is done efficiently and quickly with no surprises. I haven't used their other services but if I ever have need I will go to them first.
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December 2022 by Harrison Smith
Can't say enough good about these people
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March 2022 by Braden Rymer
So many choices for frames, very reasonable pricing, and friendly and helpful employees!!
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February 2022 by Milo Lowry
I ordered a metal print from here and when I went to pick it up I noticed and issue with the print. I showed them and they printed a new one for me same day! I have never experienced such good customer service anywhere else! I have tried several different print shops for metal prints and none have had a turn around time as fast as artistic wholesale supply!
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January 2022 by Jenean Lindley
In the past year, we've been settling into our new corporate space. We had a lot of artwork that needed to be hung in the new offices. We've been very happy with Sam and Artistic Wholesale as they have been responsible for getting our numerous works of art and other pieces hung. They also created two new signs for us that were done in time for a deadline. They've been reliable, professional, and even helped us with reframing pieces to bring consistency to our new office aesthetic.I highly recommend Artistic Wholesale and Sam.
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January 2022 by Alisia Hess
These awesome folks are available for all your framing/printing needs! I love their attention to detail, the friendly atmosphere/staff, and their ability to deliver on quality work. Tamara, the designer, is amazing in her work, you can trust her to help you design the frame in a way that enhances it's quality as well as your perspective. Thank you, Artistic Wholesale crew! Keep doing what you do best!
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December 2021 by Jenna Sebring
I went in just for some pricing estimates and couldn't believe how great this place is. Tamara is kind and has a great eye. All of the staff is down to Earth and very helpful. Thank you!
