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January 2024 by Brooklyn S.
I purchased a dress from Roolee and the dress itself was quite cute. I washed it for the first time about two months after purchase and even though i washed it EXACTLY to the care label instructions, it has now shrunk horrifically and is now completely unwearable. Horrible quality for a high price and I am now stuck with an unwearable item that i paid a high price for. When i complained to customer service, i was told it was out of their 30 day period for faulty items. Terrible customer service, i will not be purchasing again and i recommend everyone else stays away also.
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December 2023 by Jana G.
I'm so sad. I love this store and bought a couple pair of shoes for my daughter's birthday. I bought a half a size too small and just wanted to exchange them. Because I was a little outside the exchange policy I couldn't exchange even though they had them. I can totally understand if I was trying to get my money back but I just needed a half a size larger and their answer was "sorry". This use to be my go to store for cute gifts but I think I'm gonna have to look elsewhere. The girls were sweet and helpful but now I'm stuck with 2 brand new pair of shoes that doesn't fit my daughter.
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December 2023 by Jamie F.
I purchased a pair of boots to wear with a holiday outfit. They didn't fit, but I had a Thanksgiving trip coming up to Utah so I kept them to exchange at the storefront so I could try on shoes in person. Because it was outside of the 30 day window (not outside of the 30 day window for when I received them as I thought, but from when I ordered them), they would not let me exchange or return them. I called customer service and they told me tough luck, even though now the return policy is extended because of the Christmas holiday. I think it's ridiculous that you can't get store credit if you are barely outside of the return policy and your items are not used at all, especially if it's around the holidays. I have been a loyal customer to them and it's disappointing that they wouldn't help me out.
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November 2023 by McKinzie Stucki
Roolee is always great to help out. A pair of my sandals broke after only a few months. They gave me a complete refund and were so kind. I love their shoes! Will continue to shop here.
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November 2023 by Rachel Lunn
I had the best customer service experience with Lexi! I had an issue with a pair of boots I ordered and she replied promptly through email and solved the issue above and beyond my expectations! Definitely will order from them in the future and highly recommend!
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October 2023 by Heather Standage
I love ordering from Roolee. The quality is top notch and any time I’ve had a question or concern it was promptly addressed. Great products and great service!! Thanks!
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September 2023 by Karin A.
Very cute, affordable clothes that are good quality. They have a rewards program so you can earn points with each purchase. They have good sales too.
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August 2023 by Kristen Miller
I am not normally one to write bad reviews but I made an online purchase in early May and have still not received the items or a confirmation of a refund/reshipment.I originally received email responses that appeared to be working on a solution but now have not heard from anyone since June 13th.I was really excited for the cute nursing clothing, I’m bummed that this was my experience!
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July 2023 by Kristin G.
The costumer service is non existent! I've called and emailed 7+ times and reached out via instagram where they will start to help and then not actually. They owe me money from a return and it seems to be a reoccurring issue. They post so much on Instagram to cover up all of the comments asking for the costumers money to be rightfully returned.
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July 2023 by Ashley Keoppel
Their Roolee Mom line that is nursing friendly is absolutely incredible. Most nursing clothes are very noticeable and sometimes awkward—these zippers are discreet and part of an adorable dress that you’d never know was designed for nursing. A note if you’re maternity clothes shopping though, the line isn’t necessarily “maternity” as far as the design of the clothes but is instead designed for nursing moms.
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July 2023 by Kenzii Diamond
ZERO STARS - do not buy from them. their customer service is non existent. I purchased a pair of shoes on their Memorial Day sale and needed a bigger size. I took them back to the store here in Logan and the lady told me she could accept the shoes but that I would have to contact customer service to exchange sizes. Well, that would be helpful if the number to call went through - it says they are understaffed and currently unable to take calls or if they would email me back.I have yet to get the correct size because no one in the store can help me and cami the lady over exchanges won't return any of my emails or calls. I've gone into the store 3 times emailed at least 6 times and still nothing. going on two months of no help.maybe one of the associate will see this and actually do something about it. I don't need your apologies either. find a way to make the situation better.
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July 2023 by M P
Customer service straight up does not respond. I purchased a pair of shoes from Roolee with TryNow. I was sent the wrong size. I emailed customer service about waiving the return fee. No response. I sent them back and was charged that fee. I emailed customer service again about getting a refund on it. Still crickets. Won't be coming back for more purchases.
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June 2023 by Kathy N.
Buyer beware. There is absolutely no customer service at all. You can never find a live person to talk to and they don't respond to your emails. I received a damaged pillow. Oh well, I had to just throw it way and my money went down the drain.
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May 2023 by Katie M.
Reached out to customer service twice and no one ever replied. First was to question my delayed delivery and second was because I owed postage to receive my package even though I qualified for free shipping.... Will not be shopping here again.
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April 2023 by Jodi Bartschi
I placed an order of an e-gift card, but put in the wrong email address. They fixed it quickly and were so kind! Great company!
