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October 2023 by Diana P
I Purchased, my Butler, which is a Route biotic Quilting system. When I received it I found out it was an older tablet that had been refurbished. I think for $10,000 you should get a new tablet. Last week screen popped up and there was no way to get out of it. You had to say OK to update the Butler, so I updated the Butler then the tablet could not talk to the Butler because I needed to update the tablet well to find out after all, this is done five days later, I know cannot buy a tablet off of ****** if I want to to put on my Butler because this update was to prevent you buying a tablet from anyone you have to purchase one from Quilt easy and I have heard from other people that they’re over $1000 to buy a 10 inch tablet. If you go onto the F******* to the Quilt easy page, you will see many people that are very upset and talking about a class action suit against this company.. after I was able to update everything after sending and serial numbers and pictures of my machine and the computer and the robot I lost all of my patterns the ones that came with the robot and the ones that I have purchased and when I spoke to someone her name is Lindsay she just laughed about it. She thought it was funny.
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April 2021 by Mary A.
Extremely poor customer service. Cannot get return calls or email from customer service. Spent nearly $2000 on "an upgrade" and it doesn't work. Returned it to them to fix after never sewing on a quilt. Cannot recommend - stay away! If I could give them a 0 stars, I would. Originaly purchased an upgrade for the Butler Quilting System to be installed on our Pfaff Grandquilter, but the product they provided doesn't work.
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November 2020 by Randy Argyle
I thought sweat shops were outlawed long ago. I was wrong apparently. Do not ever think you'll be treated like an actual human being here. Horrible management, horrible working conditions, horrible treatment over all.
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November 2017 by mark zelesky
can not get support from the company or the midwest rep. called many times and no call backs after leaving messages. ;-(
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November 2017 by bobby birge (Shadoka)
Very helpful and honest
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November 2016 by Mary Morris
after many problems and hours of trying to get my Quilt Sew EZ to work i contacted Quilt EZ They responded within the hour and set me upfor training on my machine Within three days I had more support than i did from purchase company in two months If you buy please seek out QUILT EZ they back and support thier product
