Mattress Stores in Logan, UT

“We walked in and Frances immediately began helping us. We voiced what we were looking for and she steered us in the right direction. After trying the beds we found one that fit our needs. The delivery guys worked their magic and got the bed through the tight space and in the right spot. The full process was very smooth and everyone was very kind. We love our new mattress!”

“We had a great experience shopping at the Mattress Firm in Logan. Kenny H. was a great salesman and very helpful. He did not try to sell me on something more than I needed. They had a great selection and many different price points so it was easy to find what we wanted.”

“This has been a rough experience for me. We found a mattress at Utah Mattress Outlet and were told that it might take 2 weeks for delivery. Given circumstances, that was not great but we accepted it. About 3 weeks later after calling the store several times, I was told that they had oversold that model and size of bed and wouldn’t be able to get more until Memorial Day so they wouldn’t start shipping out until sometime after. They assured me it should be delivered by June 8 or 9. Finally I went back to the store and pled for a solution. Justin offered me a loaner bed to fill the gap until our order showed up, which I gratefully accepted.I would suggest that the company needs to improve its communication with customers. As a minimum, they need to send a confirmation email of the order with an anticipated time frame of shipping. If there is a back order, they need to communicate that with the customer with a possibility of working out different solutions. None of that was done. The customer has a right to know why expectations are not being fulfilled. I don’t think the salespeople even knew what was going on. That’s really poor handling of employees as well.What was done right: Justin had the authority to make a loaner mattress due to the lengthy process and urgency. I wish that had been done sooner, but I’m grateful it was done. So…my review has gone all over the place. What started as a 5 star experience became a huge downer but my appreciation for the solution that was offered to me brings it back up. Because the company demonstrated such a pathetic lack of concern for the customer though, I don’t feel like it should get a 5 star review. Justin saved the experience and so it seems the company does back the employees to some degree.”

“I didn't find anything I loved on my first trip but they had some great sales going and they were friendly and not pushy at all. I'll definitely be back when they have what I'm looking for in stock.”

“We just had a beautiful headboard with built-in drawers, hand delivered and assembled by U & I furniture. I just cannot say enough about how much I appreciate their extra care in unloading it, and putting it together to perfection. We could not be more satisfied with our purchase and the service we received at U & I furniture in Logan.”

“Extremely helpful staff, low pressure sales team. Everyone is friendly and super informative! A bit pricey, so I recommend hitting one of their great sales they do fairly often.”