-
November 2023 by Pierce Saturday
My car was having trouble starting and I had them take a look at it to see what was wrong. They did an entire inspection of the vehicle, including aspects of it that have nothing to do with the vehicle starting (checking the lights, windshield wipers, etc.). That total came to $180 just for the inspection when all I needed them to do was see why it was not starting. I had them fix the bare minimum to get the car running again. Of the items they said that were urgent, one of them was the front left tie rod which they said had excessive movement. After picking up my vehicle I looked at the tie rod to see how lose it was but it was firmly in place. To cover my end, I took it to another auto store and they said that it was completely fine. I would not recommend going to Import Auto. It seems like they are a money grab and just want to screw you over. I will not be coming back.
-
October 2023 by s k
Took my Subaru Outback here for service, on the recommendation of a friend. Gabby, at the front desk, was knowledgeable about the problem and the potential fix needed. I took it in for the scheduled appointment. The service was done in a timely way and I'm happy with the repair.
-
September 2023 by Shawn Milne
Great service.I had a sticky diagnostic issue with one of my vehicles. They thoroughly went through my vehicle’s issues, found the cause, recommended a course of action and found a cost effective solution, proactively communicated with me, and stuck to their schedule. They did a great job and I highly recommend them to anyone in need of a great mechanic.Service: Transmission
-
September 2023 by Caleb Plainer
Pros: Service was good everyone was really friendly.Cons: I had my car tuned ecu only no other mods and was charged 65$ for shop materials I have no idea what shop materials could have been used considering this is done on a computer and 15 dollars for haz mat? So 80$ in bogus fees I didn't realize until I went over the receipt more thoroughly. Don't know if I'd ever return because of this.
-
August 2023 by Jake Hamilton
They knew exactly what to check for and were friendly and straightforward about their findings. I also liked that they sent a link to me of their findings, including photos, so I could see the details. I’ll be going back next time I need a good shop.
-
June 2023 by Ronda Browning
I took me vintage BMW in to have them take a look and do an inspection. They were professional and so easy to work with. I appreciated their love for my car and the care they took with it. They were wonderful with their communication and the report I got on my car was amazing. I will be returning for any needs I may have with this car for sure! Great place and even better people!!!Service: Vehicle Inspection
-
June 2023 by Eric Landreth
Positive experience- good communication and customer service. Comprehensive maintenance inspection and all repairs completed as expected and on time. These guys are going to be my go to for VW service. Ditch the dealer and go local!Service: General repairs & maintenance
-
June 2023 by Mandy Judd
This place was very informative on what was going on with repairs. Gabby was very pleasant. They were able to fix something very difficult that another auto shop couldn’t. Highly recommend!Service: Auto engine diagnostic
-
May 2023 by Teryl Hunsaker
Buying a used car and needing an inspection. we made an appointment and we’re amazed at the quality of this comprehensive vehicle inspection. Gabby was over the top knowledgeable about cars and had crazy good customer service skills as well. I would highly recommend!Service: Vehicle Inspection
-
May 2023 by Nancy Griffin
Serviced our car for emissions and oil leaks. The employees were kind, patient and clear with what was completed. They completed the service in a timely manner and communicated efficiently. Will definitely be going back for future issues!Service: General repairs & maintenance
-
April 2023 by Madeleine Baneth
I had a great experience with Import Auto, Gabby and the rest of the team took such good care of me. They were especially helpful with finding a solution when I needed a part repaired that they didn't have in stock but I needed for a road trip the next day. They were so helpful and I would highly recommend them!
-
March 2023 by Salem Karren
I went in with a persistent check engine light on and Import was able to identify and fix the issue. Gabby was always very helpful and kept me in the loop. I did have to schedule my appointments a week out, but for such great service I was happy to wait. Highly recommend!
-
February 2023 by Wes McGuire
Great customer service, great communication, came in cheaper than the original quote, most importantly they beat the timeline given by 3 days! I will never use another auto repair shop if I can keep from it.Services: Electrical repair
-
January 2023 by Shivhan Armstrong
I needed to have my oil gasket replaced it was leaking oil everywhere and they replaced my spark plugs as well. They gave me a ride to work and came and got me so I could pick up my car. The woman that drove me was amazing. So nice and easy to talk to. I think the only thing that would have been above and beyond would be if they had just added some oil to it since I'd lost about 40 percent. But no complaints here! Awesome would recommend would go again! Thanks guys!
-
December 2022 by Jessica Maughan
The only good that came out of my experience was with the receptionist. She was very sweet and very concerned with all my complaints. The quality of work was very poor. Did not end up fixing the problem.Service: Auto engine diagnostic
