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July 2024 by Connor Thomas
If I could give any advice, it would be to go into the local store for help. They do their best.
Swap out your modem every two years or anytime you have an issue--dont call or troubleshoot. 9/10 times the problem is the equipment.
Promotions end. Keep track of your bills.
Overall, I've had great service.
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June 2024 by Trace Benson
Cancelled my Internet halfway through billing cycle and was told my payment for that cycle would only be $25. Few days later the payment day came up and it was the full $55. Thanks Xfinity. Can't even talk to support about it because the automated system is the worst of any company and will not put you through to a support agent without playing 20 questions (some of them I can't answer because I NO LONGER HAVE AN ACCOUNT)
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June 2024 by Aeeros
X-finity does their maintenance at the most unpredictable times, it would be really nice if we could get an email or a text alert before our internet goes out rather than just get an unexpected outage while you are in the middle of something. This happens more often than you would like to think.
Xfinity outsources their customer service to foreign nations that can’t understand you half the time while the other half you are stuck with their automated service that will make you jump through many hoops just to get to a person that can’t understand you.
Besides the random outages, about a month ago (5-01-2024) Xfinity had one of their outages where and worker while updating our service in the box that’s outside me and my neighbors home when putting back the box that protects the wires jammed it through and cut the wires that provided service to our homes. They did not fix it nor notify me and my neighbor. After HOURS of back forth with their foreign/automated system I was able to schedule a repair.
Keep in mind I got ask to turn on and off my modem MULTIPLE TIMES by different customer service reps, just to waste my time and theirs. (after 5 days without internet). The tech was able to rewire the cables that were cut, but up until this day ( 06/25/2024) that box is still not repaired and our cables are out in the open. We currently have service, but our cables are left out to exposure.
Xfinity was able to give me a 30$ discount on my bill. But I ask you, when you work from home what does a measly 30$ do? I lost over 3 days of my paycheck because Xfinity was so behind to get back to me and fix my issue.
This company with their random and unprecedented outages cause too many troubles to be worth paying over 110$ every month for.
I have been with them for over four years and this issue has grown more rampant the longer I stay with them.
I do not recommend their services and would advice anyone that there is better companies out there. Look into your local companies with a quick google search.
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June 2024 by George L. Stratton
Welcomed as we entered and immediately set to work helping us.
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May 2024 by Vic Phillips
Caveat that this post is more about Xfinity customer service in general than about the Logan office. Non-existent customer service. They’ve set up a virtual experience that specifically blocks you from being able to speak with a real person. Very frustrating and annoying. Suggest a different provider.
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May 2024 by Simon Pitcher
These guys generally have good prices compared to the alternative providers, but they’ve scammed me and then dodged questions when I bring it up to them.
In January I went into the Logan branch to ask them if I could renew my contract. They told me that I wouldn’t have to until August, but then charged me double the following two months. When I reported this to the mobile text assistant, they didn’t acknowledge the mistake, but just renewed my contract for me like the should’ve two months before. They also bumped the price up $20. But they offered to give me “free” access to a streaming platform called Xumo.
Then I got an email telling me I’d been charged $15 for an activation fee for Xumo. I downloaded the app on my tv and it said it was free to everyone. It didn’t require me to log in or anything. So Xfinity tried to charge me for an app that anyone can access for free. And Xumo doesn’t even have anything good to watch.
Also good luck trying to get a human being to answer the phone. I had to call multiple numbers multiple times to get the ai assistant to reroute me to an actual person.
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May 2024 by Jeremy Nivison
Ah, X-finity, the modern-day equivalent of waiting for a sloth to finish a marathon. You know that scene in Zootopia where Judy Hopps is stuck at the DMV? Yeah, dealing with X-finity makes you long for that bureaucratic nightmare.
Their employees are like professional time bandits. They'll steal your hours with a smile on their face and a "please hold" that feels more like a prison sentence. Need to change your internet plan? Well, buckle up, buttercup, because you're in for a three-day odyssey through the labyrinth of chat support. By the time you're done, you'll have aged a year and grown a Gandalf-worthy beard.
And upgrading your phone? Might as well schedule a picnic, because you'll be waiting so long you could watch the entire extended edition of Lord of the Rings and still have time to learn Elvish.
Their version of "just a few minutes" is like a cosmic joke, a black hole of time where seconds stretch into eons. It's like they're operating on a different plane of existence, where the laws of physics bend to their will, but only to slow everything down to a glacial pace.
I'm telling you, it's a whole new level of slow. It's slower than a snail on a Sunday stroll. Slower than molasses in Antarctica. Slower than a tortoise with a hangover. It's so slow, it makes continental drift look like a Formula 1 race.
In short, dealing with X-finity is like trying to outrun a glacier in flip-flops. You'll get there eventually, but it's gonna be a long, agonizing journey filled with existential despair and a strong urge to scream into the void.
By the way, I wrote this while waiting for a chat representative to schedule a service call.
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May 2024 by Gryph AWOO
They constantly shut off my internet connection which has lasted from a couple hours to 3 weeks at the longest, when i called and complained they sent a repairman to "fix" the problem but he parked in front of the driveway and immediately left when i walked out to bring him in to see our modem, they've done this 3 times so far so I'd strongly recommend never touching this company with a 10 foot pole, they WILL scam you out of your money every month.
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May 2024 by Susan Poulsen
Our Wi-Fi has not worked for over a month. Xfinity acknowledges we have some crazy EKG looking signal coming into our building upstream. We have had six technicians come out to fix it. Every single time the technician finds another reason that they will not be working on our Wi-Fi to fix it. Xfinity says we are fine to have one modem in this four Plex and split it into two channels for the four units. The technician that comes out says we need a modem per unit and calls us thieves. The one modem in the building hasn’t worked for over a month and they refuse to fix it.
The last Service appointment (Number six) We had the guy coming between 9 AM and 11 AM. We had to drive an hour to get there. We arrived at 8:50 AM with him sitting in front of our property. He saw us pull in and drove away. I immediately got on with Xfinity, who said they would get him right back here and he never came. This is literally the most frustrating, worst company I have ever dealt with. Unfortunately, our answer is we are shutting off our Internet and will never work with Xfinity again. If there was another game in town, we would go there, but it is better to have nothing than to deal with these people. One star is too much.
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April 2024 by Jeanette Greenfield
DISMAL SUPPORT.
Given wrong address for store.
Wrong power cord
Additional trip to store to return cords.
LONG wait time for even automated help.
Could it get more frustrating? ....and it still doesn't work! Hopefully, they do show up to fix it.
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April 2024 by Jaylene Blair
I had a payment set up, and talked to an agent before the payment was due because it looked like it was going to be more than what I was owed. I was reassured it would not be. It ended up being charged almost 180 dollars extra. I've contacted multiple agents who say to wait 10 hours or 12 hours for a refund for over a week, and nothing has changed on either end.
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March 2024 by Nicole Schnell
Always getting charged for things on my bill. That I did not authorized period ask for them to be removed multiple times and still get charged for them. Then when I want to call and talk to somebody. You cannot get to alive person very frustrating. I don't want to talk through chat to somebody. I want to speak to alive agent. And they make that almost impossible. This is the last chance i'm giving them, but definitely would recommend somebody else
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March 2024 by Alex N
10/10 customer service! We went in to exchange a faulty modem we had delivered and we were in and out in less than 5 minutes! The girl with the septum piercing and butterfly earrings (I didn't get her name) was so nice!! Thanks Xfinity!
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February 2024 by Kameron Bell
It was a very pleasant experience. The staff were quick, and kind. They even had great knowledge.
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February 2024 by Max Wilkerson
We got an iphone 14 witch was 18.50 and they said I had 3 days if I decide that I do not want it but I could bring it back while I try bringing it back and getting the iPhone 15 and they were trying to charge me 35 bucks for a restocking fee