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March 2024 by Jennifer Nielsen
The dogs were injured when we picked them up. They seem traumatized it took weeks for them to recover.
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March 2024 by Julia Prata
Super reasonable rates for cats (not sure about dogs because I’ve never boarded mine here or anywhere). Always have availability, even last minute and are willing to work with you. My kitty is always happy to go there. I like that the cats get to hang out together and play instead of being crated all day. Gives me good peace of mind when I leave him there.
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March 2024 by Codi Woolard
UPDATED: we took our dog to the vet, and he has two different serious infections from wounds, and has lost 9lbs. All of which were caused by the time spent at the facility. I returned to the facility to report this to the staff and owner. The owner was pleasant and paid for the antibiotics and pain reliever. He has been fair and reasonable in our situation; but this still should not have occurred in the first place.Staff was pleasant. Experience was not. We left our dog there for 5 days while out of town and was not notified at all of our dog receiving injury and not eating for two days. I picked up our doberman to see him lethargic, limping, with several visible wounds, and several pounds lighter. I understand accidents may happen when there are several dogs in an environment and factors may be unrelated to something they did or did not do. However the lack of communication with owners is unacceptable when there is a conflict or concerning behavior in the dog.
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December 2023 by Luke
Great staff, my dog is ecstatic every time she gets in the car now
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November 2023 by Alert Cleaning
We Breed dogs and this place has keep our Irish water spaniels this poor housing and facility has kept our dog housed in this placed and RUNNING from last 3 years and we contract were this dog is ours :( run don’t house your pets you may not get them back : ( these people are evil. The Irish water spaniels posted int this are the dogs we have rights and own after this poor housing.
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October 2023 by Jessie Koltz
The employees are always so great with my animals when I have to leave them for boarding or day care.
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June 2023 by Ashlynn P.
I absolutely love this place. I take my dog every day while I'm at work. I don't need to make an appointment for daycare I can just show up. I'm even boarding him this weekend. They always take amazing care of the dogs.
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May 2023 by Daniel Wells
Cache Valley Pet Hotel always takes great care with our Oscar! Whether it’s daycare or overnight boarding, we trust them with our valued family member.
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May 2023 by Kim Sutherlin
DO NOT take your dogs here!! If I could rate 0 stars, I would. Historically I have taken my dogs here randomly for daycare and boarding. Each visit has gotten progressively worse. After this last visit, I will NOT take them back there.• RACHEL SHOULD NOT BE ALLOWED TO WORK WITH ANIMALS. She has referred to my dogs as ‘monsters’ and has no compassion for the animals she interacts with. During this last visit, my dogs were kept in their kennel almost the entire visit because another dog (an unneutered male that I believe was Rachel’s own dog, “Winston”) decided to aggressively go after my dog because he’d tried to mount hers. Instead of separating the aggressive dog, she kept mine kenneled. They had no response when I asked why I wasn’t called to be notified of the situation so I could pick them up. They wouldn't have said anything if I hadn't asked specifically why I didn't see them on the cameras while they were there. Rachel tried to justify the situation saying that the aggressive dog has separation anxiety from another smaller dog, so they let the smaller dog in with the larger dogs.. and instead of separating the aggressive dog (and the smaller one if needed), they punished mine. Mind you, there was no sensitivity to the impact this had on my dogs, or the cost that I was paying for them to have the daycare experience. If I wanted them to sit in a kennel all day, I would have taken them somewhere else. Rachel acts like she is on a power trip and enjoys being cruel to dogs.• It stinks and is unsanitary. From the moment you walk in the door, there is an extremely potent odor. Every time I have picked my dogs up, they are disgusting. I have boarded my dogs at multiple other places in the past and never had the issue of the location or my dogs smelling. I very rarely see the staff clean (in person in the front office or on their webcams) and when they do, it’s clearly not as thorough as it needs to be.• I’ve attempted grooming at this place in the past with negative experiences. After a few visits they began charging me a ‘difficult dog handling fee’ for my lab’s bath, who will literally lay in a bathtub because he loves the water so much. I don’t buy it. They cut his nails too short and now he has major anxiety about having his nails trimmed.• They are chaotic and disorganized. The staff do not communicate well (to guests or each other) and are unprofessional with their use of bad language (again, Rachel) and make negative comments about their owner, Paul. They are constantly yelling at the dogs in the back, which you can hear from the front office.• The owner brings his dogs in (I want to say at least 4) who all sit in the front office and are not all friendly to other dogs. My dogs have been growled or nipped at multiple times, which only contributes to the chaos and negative feeling in the office. Even just reading how he responds to other reviews goes to show the quality of his character and lack of compassion for others.PLEASE spare your pets the damage of going here!
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April 2023 by Kim S.
DO NOT take your dogs here!! If I could rate 0 stars, I would. Historically I have taken my dogs here randomly for daycare and boarding. Each visit has gotten progressively worse. After this last visit, I will NOT take them back there. * RACHEL SHOULD NOT BE ALLOWED TO WORK WITH ANIMALS. She has referred to my dogs as 'monsters' and has no compassion for the animals she interacts with. During this last visit, my dogs were kept in their kennel almost the entire visit because another dog (an unneutered male that I believe was Rachel's own dog, "Winston") decided to aggressively go after my dog because he'd tried to mount hers. Instead of separating the aggressive dog, she kept my kenneled. They had no response when I asked why I wasn't called to be notified of the situation so I could pick them up. They wouldn't have said anything if I hadn't asked specifically why I didn't see them on the cameras while they were there. Rachel tried to justify the situation saying that the aggressive dog has separation anxiety from another smaller dog, so they let the smaller dog in with the larger dogs.. and instead of separating the aggressive dog (and the smaller one if needed), they punished mine. Mind you, there was no sensitivity to the impact this had on my dogs, or the cost that I was paying for them to have the daycare experience. If I wanted them to sit in a kennel all day, I would have taken them somewhere else. Rachel acts like she is on a power trip and enjoys being cruel to dogs. * It stinks and is unsanitary. From the moment you walk in the door, there is an extremely potent odor. Every time I have picked my dogs up, they are disgusting. I have boarded my dogs at multiple other places in the past and never had the issue of the location or my dogs smelling. I very rarely see the staff clean (in person in the front office or on their webcams) and when they do, it's clearly not as thorough as it needs to be. * I've attempted grooming at this place in the past with negative experiences. After a few visits they began charging me a 'difficult dog handling fee' for my lab's bath, who will literally lay in a bathtub because he loves the water so much. I don't buy it. They cut his nails too short and now he has major anxiety about having his nails trimmed. * They are chaotic and disorganized. The staff do not communicate well (to guests or each other) and are unprofessional with their use of bad language (again, Rachel) and make negative comments about their owner, Paul. They are constantly yelling at the dogs in the back, which you can hear from the front office. * The owner brings his dogs in (I want to say at least 4) who all sit in the front office and are not all friendly to other dogs. My dogs have been growled or nipped at multiple times, which only contributes to the chaos and negative feeling in the office. Even just reading how he responds to other reviews goes to show the quality of his character and lack of compassion for others. PLEASE spare your pets the damage of going here!
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March 2023 by Jenifer Clawson
I can't speak for the boarding, but we have taken advantage of the grooming a couple times.The things I like: 1. they don't charge as much as most places in the valley 2. It's really easy to get in when most other groomers are booked up till next year. 3. They didn't mind when it took me an hour or so after their call to pick my dog up. 4. They seem nice and my dog comes home happy.Things I don't like: 1. They don't do the job well. I have a poodle mix, who, I am told are notoriously picky about their feet being touched. That being said, they didn't seem even try to tidy up her toes. Two times out of two we brought her home looking like a snowshoe hare.
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December 2022 by Katie Keyes
The owner refuses to build a fence between his business and the home owners that would make it so the dogs can’t jump over the fence or see neighbors. This is dangerous for the dogs and kids in the neighborhood.
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November 2022 by EE Hm
Just letting you guys know multiple of your security cameras in the building is unsecured and accessible by anyone on the internet.You may want to consider fixing that by setting a password if done unintentionally
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September 2022 by Michael Moore
It wasn't my dog but my friends and from what I saw and have been told the owner is a money grubbing abuser that over books, and over works his employees.I don't know what conditions the dogs have for either grooming or boarding so please take my comments for what they are worth.Personally, I would not leave my pets here.Notice: I am not claiming that the owner abuses animals, just the employees.
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September 2022 by Autumn Francis
It’s too bad you can’t leave a 0 star review. My family has used their services on 4 or 5 occasions and have had negative experiences every time. Please save your time, money, and health of your beautiful fur baby and go somewhere else. This is thee worst location to have your dog groomed and/or stay at. They are incompetent, inconsiderate, and irresponsible. Just a lousy business stealing your money. ??
