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March 2024 by Lexi Kjar
Zions Bank is the absolute worst. If I could give them 0 stars I would. Me and my husband have had multiple fraudulent charges in the span of less than a year. The worst part about Zion's Bank is how slow they are. If you have to file a dispute or order new cards you have to wait such a long time. Also the workers here don't know what they are doing. Multiple times I have called a branch and they have told me to call the customer care center, so then I call them and they tell me to call a branch. Do your job people. Also any other normal credit card company would refund you for fraudulent charges on a CREDIT CARD, oh but not Zions. First off it was a pain in the butt to fill out a dispute form to even try to get the money back, they finally gave us the money back for the charges about a month later, then like a month later they took the money back out of our account without any notice. Then they finally gave us the money back a month later. I am so done with Zions. I wish I would have had a better experience with them.
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March 2024 by Chris Miles
Zions bank closed a credit with a small balance from interest accrued and sent me to collections even though I paid it. Communication was terrible. Service was terrible.
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October 2023 by A
I love the service of this branch most especially because of the manager Karin who is always professional and very efficient on her customer service whenever I visit Zions Bank Lehi.
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April 2023 by Anabelle
I love the service of this branch most especially because of the manager Karin who is always professional and very efficient on her customer service whenever I visit Zions Bank Lehi.
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December 2022 by Mai
I love the service of this branch most especially because of the manager Karin who is always professional and very efficient on her customer service whenever I visit Zions Bank Lehi.
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December 2022 by Poverty Income Guidelines in Utah 2023
I love the service of this branch most especially because of the manager Karin who is always professional and very efficient on her customer service whenever I visit Zions Bank Lehi.
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December 2022 by A V
I love the service of this branch most especially because of the manager Karin who is always professional and very efficient on her customer service whenever I visit Zions Bank Lehi.
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September 2022 by Syko Diver
20 min in the drive through. One teller time to change banks
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January 2022 by Jordan Harmon
Man, I really wanted to switch from Wells Fargo and I have family that uses zions but the stars don’t reflect how horrendous the service is. Left work early, got there 35 minutes before closing. Waited in line, and then the lady came up after we were the last one there and it was two minutes passed 5 and said, we are closed. What are you needing? I told them we needed to open a new account and she said they were closed. I told her we had been waiting for 35 minutes and she just walked off. It’s sad, because they have no idea whether I was someone who was bringing massive business to them or someone who was just opening a regular checking account and it truly shouldn’t matter, they lost both today.
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August 2021 by Ryan “JRyanB” Breivik
I can see why fewer people use this bank. I went to cash a Zions Bank branded check from a merchant LITERALLY 4 blocks west of this location, and they needed, or rather their "policy" is to charge persons $5 JUST to cash a check issued from Zions bank.Needless to say, this was supper petty on Zion Banks part. Nickel and dime patrons is well, patronizing.Luckily, there are better options in the surrounding area.
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July 2021 by Mark Helean
They are horrible do not Bank there
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July 2021 by Nicholas Thompson
Worst bank I have done business with. Tellers seem poorly trained and incompetent. I opened an account with them and deposited a check, the teller told me it would be available in 24 hours. I came back the next day and I was told it was actually a 2 day hold and that I should come back the next day. I came back the next day and it turns out that since it's a new account that it actually has a 9 day hold on the check which I was not informed about and I feel that this should've been common knowledge for tellers that work at the bank. Not only does the bank staff display a horrendous level of incompetence, but the bank closed my account because of an issue with my credit check. I'm sorry that I'm not a perfect human being but I had a good starting balance in the bank, over 5000$, and I don't see why a mistake with another bank should automatically disqualify me, and that Zion's didn't have the decency to call me and let me know that they were closing the account and that I had to physically walk in and ask what was wrong with my account. Do not use this bank.
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September 2020 by Joshua Coffin
Better than the American Fork branch but still pretty terrible. Zions is an excuse for a bank, I need to switch out ASAP
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April 2020 by TOM SMITH
I saw some negative reviews so I was hesitant to bank at this branch but it was close to home and I had heard zions did a lot of SBA loans. I have now visited the branch 3 times and received exceptional service all three times. The last time specifically Zach went above and beyond in helping me track down some checks I had deposited prior to logging them into my business software. I am not sure if there has been a change in management, but I am a fan of this branch.
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January 2020 by Michael Isom
Not acknowledged when walking in. Waiting 10+ as only person in line. Wasn’t advised of 10% fee for transaction until after going through several prior steps. Doesn’t seem focused on customer experience.
