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June 2025 by Kano T
Had my new device here ordered since they didn’t have in stock. I had placed it in the store to have it delivered as needed by the store associates and they told me I would be notified when my device arrives.
I look at my calls, texts, and emails in the days and even weeks afterwards to see if my phone arrived and bam! NO NOTIFICATIONS……… How on earth in 2025 do you expect a delivery and not get notified when it arrives????? It almost felt like phone did not arrive given the lack of communication on their end. It almost felt like they were stealing my money. Never coming back here again………..
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May 2025 by Jacob
Waiting 40 mins to even get asked if I need help while employees wait for customers spouses to get old Apple Watches to exchange. This location doesn't have all the capability of the other stores anyhow so I couldn't get helped in the end. Go to the one by Costco in AF and avoid this location like the plague
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May 2025 by D. Clow
They made up for everything. Verizon and Victra are good again!
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May 2025 by Michael Brown
Super helpful customer service going above & beyond. Nate helped me get the best deal & explained the reasons in depth that I didn’t doubt. Highly recommend going here
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April 2025 by Kara Birrell
Liz was outstanding in every way.
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April 2025 by Kim Story
Terrible employees. Didn’t even acknowledge me when I walked in the door. When I asked if they had a sign in the employee told me they were both very busy, but didn’t answer my question . Waited over 45 minutes with seemingly no one in a hurry to get to us. And neither employee said a single word about why we were there or what we needed. Poor service even for Verizon.
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April 2025 by Gregori Segovia
I waited for two hours so that in the end they told me they couldn't help me.
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March 2025 by sam hunter
Wife came home all excited about saving us $$ on monthly bill and got a bundle package on apps saving more $$. Plus new phones and a new iPad Happy wife- happy life. Thanks Verizon.
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July 2024 by Erika Dean
If I could give zero stars I would. Just BEWARE that this store is not an ACTUAL Verizon store, it’s an authorized retailer. If do any business here the real Verizon store CANNOT help you. We were promised our bill would be around $230. The day we were there we paid $1100.00 for set fees etc, Then our first bill was around $1000.00 and now our monthly bill is around $440.00. I feel lied to and trapped just so the guy could get a sale and commission. The day we walked in our bill was $112 now our billed has almost quadrupled!!! It’s a nightmare….do not go to this store you will regret it!
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July 2024 by Shane Hansen
CAUTION: We went in for an upgrade and the rep said our bill would only be $20 more a month. It’s doubled!!! We were paying $120 and expected an $140 bill, and now it’s $260! The upgrade bill was $400 even though we paid $200 in the store. The rep point blank lied to our faces.
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June 2024 by Colton Owens
EVERY word that comes out of their mouths is a lie. I moved my family over from ATT because they said they had this amazing deal. I’ll save you the agony but my first month bill was over $1,800 followed by a $1,200 bill the next month. They made trading in a phone the most complex process and our final bill was about $100 more a month than what the my “estimated.” We just went back to get our screen protectors replaced. When we bought the screen protectors they told us it would be $5 to replace…well that store manager is no longer there (probably got fired cuz he’s liar) and the new guy said the price has gone up and it’s now $25… do NOT trust any thing they tell you… oh, and by the way, they are not actually a real Verizon store even though it says it right on their door. They are a 3rd party dealer so good luck trying to get them to “fix” anything when it comes to billing, problems, service etc.
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June 2024 by Dan Linke
Nate was exceptional. Friendly, professional and patient. Great experience.
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June 2024 by Jeff Armstrong
I went into the store for a simple upgrade and added a few items that should have only raised my bill $60 a month but instead it raised it $300 a month. I’ve been into the store 3 times to try to get it resolved and they aren’t able to help me. I was even told to go to a corporate location and the people there were nice and did what they could but told me the store that made the changes needed to fix it. I have called customer service multiple times and got my account to where it is supposed to be but I was over charged the last 2 months.
Don’t go to this store they are terrible
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May 2024 by zachary ator
Great knowledge and help where needed! Maggie and Tanner were great!
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April 2024 by Michele Child
Nate was so helpful and patient. He Spent time explaining my plan and changes I was making thoroughly,.
