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May 2025 by Wa Qas
I had a frustrating experience with GAP's return policy. I called their customer service line and was told I could return an item, so I drove an hour to the store. However, the manager informed me that the item was final sale and couldn't be returned or exchanged, contradicting what I was told on the phone. This inconsistency and lack of clear communication was disappointing and inconvenient. Overall, my experience with GAP fell short of expectations.
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February 2025 by Cassie Hunt
The people that work here have zero desire to help anyone - horrendous customer service
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November 2024 by Donovan
Nice employees, but the sells are VERY misleading. Keep that in mind when shopping here.
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October 2024 by Muataz Al kurdi
A Fair Experience at GAP Factory
My recent visit to GAP Factory was an overall fair experience that had its ups and downs. As someone who appreciates quality casual wear, I was excited to explore the store’s offerings. The selection of clothing was decent, featuring a range of options for men, women, and children. I was particularly impressed with the variety of basic essentials like t-shirts, jeans, and activewear, all at reduced prices. The markdowns were appealing, making it a great spot for budget-conscious shoppers.
However, I found some aspects of the shopping experience lacking. The store felt somewhat disorganized, with items scattered throughout the aisles. It was challenging to navigate, and I often had to sift through piles of clothing to find my size. Additionally, some sections were in need of restocking, as I noticed several empty racks where popular sizes should have been available.
The customer service was a mixed bag. While a few employees were helpful and friendly, others seemed preoccupied or unavailable to assist when needed. The checkout process also took longer than expected, as there were only a couple of registers open during my visit.
In summary, while GAP Factory offers a good selection and reasonable prices, improvements in organization and customer service would enhance the shopping experience. I would rate my visit three stars, as it met my needs but left room for improvement.
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July 2024 by Jason Carson
Really bad costumer service
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July 2024 by Robin Wardle
Really nice employees!
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April 2024 by David Jones
Always seem to find just the right thing
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March 2024 by Adam Farnsworth (Brownie)
Amazing staff, that is willing to absolutely go above and beyond for their guests. I really enjoyed my time here, it reminded me of what GAP really represents at its core. Kudos team!
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January 2024 by Ana Franca
I love this store and this mall. And this Christmas week I had some fantastic offers!
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January 2024 by Michel Edward
Affordable prices
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January 2024 by Suresh A
Good place and great location for merchandise.
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December 2023 by Martin Larrazábal
a great place to shop
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December 2023 by Martin
a great place to shop
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October 2023 by Guillermo Alarcon
Always find a good deal that fits to me
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September 2023 by Milagros Gonzales
Many deals
