Costco Tire Center provides reliable and friendly tire repair services. Customers often arrive with flat tires, sometimes without an appointment, and are quickly helped by attentive staff. Repairs, such as patching flats caused by nails or screws, are completed efficiently, often within an hour, allowing customers to continue with their plans. Staff members like Reeve, Mark, Jacob, and others are praised for their helpfulness, clear communication, and respectful attitude. Many customers appreciate the friendly and welcoming environment, especially when staff engage in casual conversations, such as discussing sports teams. The center also offers good customer service, with employees like Andrea going the extra mile to return calls and provide needed information, restoring faith in customer support. However, some reviews mention the need for a call button at the front desk to reduce waiting times and better communication about when the car is ready. While the service is generally positive, customers note that the shop does not automatically inform them about worn brake pads, which can lead to surprises during driving. Overall, Costco Tire Center is known for its helpful staff, quick repairs, and positive customer experiences, making it a dependable choice for tire needs.
I had a very pleasant experience from this tire center. Flat tire, no appointment, but the staff took care of the situation. I didn't know how I had to deal with the low pressure of the tire. In one hour, my flat tire was patched. Thanks, Reeve. I want to give you five stars.
January 2025
Mark and Jacob were incredibly helpful and easy to work with. They communicated clearly what was happening with my car and did not charge me when nothing needed to be changed or different. I felt respected and informed.
February 2024
Josh the manager is nice. But go to Saratoga springs! The waiting time is horrendous though! 3 hours for rotation, and install. Don't lie people, and say an hour and a half, if you plan to take 3 hours! This location tire center needs its staff wiped out, and start over.
