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October 2023 by Michele Sumner
We took our two boys to get a haircut this morning and they did a terrible job on both!! It looks awful, We had Jaclyn do my 2yo hair and she left him almost BALD, looked nothing like we asked and the hair is all uneven. It’s SO bad that I had to hold my tears when I saw him. My husband asked her to fix it and she made it worst.We had Brenna do my 5yo hair and it’s nothing like we asked neither, she left a chunk of hair uncut/uneven too on the back of his head. Im very disappointed, we are a clients of Cookie Cutters in Lehi for a few years, and called to ask for a refund and they said they don’t refund, but they can “fix it”, like fix what? My son is pretty much bald already. I don’t trust taking them back!Anyways, we don’t recommend Jaclyn and Brenna, but we do love getting their hair cut with ALEXIS Hirschi, she always does an AMAZING job. I’m always happy with her work! Unfortunately this time she was booked for the day. If you are getting an appointment, make sure to get Alexis!Good luck!
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October 2023 by Diana Horne
Don’t come here for anything that is important!! I’ve waited 3 years to cut my only daughter’s hair, and came here to Cookie Cutters Lehi. What a massive mistake ? I told Brenna I wanted to cut the bottom of her braided hair to keep all the baby curls together as a keepsake. She persuaded me not to, and said she would cut the curls together. She just cut the amazing curls in half, and put it on the counter in a pile of fuzz for me to keep. She also had no response or remorse as I tried to pick up other larger pieces off of the floor in tears. Not only do I not have the original curly baby hair to cherish, but I’ll never get that opportunity back.
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August 2023 by Amber Anderson
I wanted them to wash her hair first and they didn’t. They did a horrible cutting job too. Not what I wanted! Horrible job blending. Will not be returning.
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June 2023 by Cee Resendiz
Was an avid supporter of this establishment for almost 6 years and 4 kids until very recently. I was 6 minutes late to my appt. (which was completely my fault and I take full responsibility for)….it was how I was treated by a new girl there. I begged her to help me get in that same day somehow, we were leaving for vacation for an important event and she refused to help. Being in the customer service field for MANY years, I found this to be very disappointing as a loyal customer. The worst part is that I’ve subsequently emailed them and even called and left messages for Weston to call me. Nothing. I’m honestly surprised at this lack of customer care. I don’t want anything free. I don’t want anyone fired, but I do want to discuss how we were treated that day and the lack of customer service. I take really good care of those girls when I tip and I’ve been a loyal customer who has sent soooo many referrals to them. Super disappointed. Will not be taking my kids there anymore.Service: Haircut
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June 2023 by A H
Took my son to get a hair cut. Showed a picture to stylist (Jaclyn) and said not as short on the sides but keep the top long and keep the curls. She showed me how much she thought about taking off. Barley any, great. But when my son was done, all of his curls are gone and she cut it significantly shorter than we discussed. His hair looks ridiculous ??♀️ luckily it will grow in the next week.Katie does great. Alexis does great. But I would not recommend Jaclyn. She seemed super rushed and the haircut was not at all what we discussed. When she asked “does this look alright?” I wanted to cry. If I said no- what would happen. Nothing. His curls were already gone. And I know it is “just hair” but it is super frustrating.Service: Hairstyling
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May 2023 by Maria Ellingson
Depends on who you get . I cringed the whole time during the recent hair cut . If you find someone you like just stick with them. Otherwise they look good all styled with gel but then dry it looks like they didn't do their job. Otherwise this is a good place to get a haircut for kids. Update in second picture, they reached out and said to come back so they could fix the haircut free of charge. Looks a lot better now.Service: Haircut
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May 2023 by Sinda Compton
We were booked for the 1 o’clock appt but then they didn’t get us in until 15 after which I was fine. This was our first time here. My 3 yr old daughter had a melt down from wanting to sit in the pink car chair. The stylist wasn’t friendly or accommodating. I understand that you have appts every 15 min. but bad customer service and no flexibility makes it unpleasant especially for a “kid-friendly “ place that they advertised.After reading the other few star reviews, so glad we walked out. Her hair cut wouldn’t worth the $20 anyway.Service: Kids' cuts
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April 2023 by Megan Peterson
Best haircut place for toddlers! Highly recommend Brenna in Lehi. She does a perfect cut for my two year old every time in about 10 minutes. He doesn’t always hold still and she still does a perfect job and she is so nice and friendly. I won’t go to anyone else!
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April 2023 by bobby beagley
My wife is a regular customer of this location for our twins. Usually the experience is good, but lately we have been left less than pleased. The last visit was the worst! One of the twins got a good stylist, but the other got someone who was absolutely horrible. She botched the cut, and she cut his EAR! I'm not sure we will be going back at this point. My boys sit still during their haircuts and they don't cry or squirm. But this was a terrifying experience for him. It took us forever to get them comfortable enough to sit down for a haircut. Now because of one stylist who didn't know what she was doing, he is back to square one. I expect much more from a company like this and I hope nobody else gets this stylist because she is bound to do the same thing to someone else's child.Service: Haircut
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March 2023 by Stephanie Hancock Rivera
Great place for young kids to get haircuts. With a slide and a TV to keep young ones entertained while waiting. Each station has three options of fun chairs and online screens , kids can sit in style and either watch a show or play video games.All the hairdressers are patient and kind and skilled while working with even the most difficult children.Yes, at times it can get noisy, especially if some parents aren’t supervising well. BUT it is a place for children, so expect the noise and be kind and support your fellow parents. My kids have really liked this place. But now that they’re getting(early teens) they think it’s a little juvenile lol… Time to start looking for a more “grown-up” place. I’ll miss them.
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March 2023 by Alix Ouimet
Been going here for a while but the last 6-8 months customer service has been terrible. After being turned away for being 7 minutes late, I have made the conscious effort to arrive 5 minutes early to every appointment and every time the stylist has been running 20-30 minutes late. This is incredibly frustrating especially with little kids and schedules. They don’t offer flexibility with their customers but are willing to make them wait for an entire appointment time before being serviced. So unhappy.
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February 2023 by Nancy Crza
Sorry for the GENERAL MANAGER that perhaps wasn’t having the best day or has her own personal issues to attend. Neither the hair cut and service given was any good at all. Good customer service skills are the success for any business.
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January 2023 by Erin Pearson
Awesome experience, got in, got a great cut for my four-year-old and got out. TV shows to keep kids still during the hair cut, non-sugar prizes, cute lil' playground while other siblings wait and affordable.Definitely coming back!
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December 2022 by Caitlyn Price
I brought my 1 year old son here for a hair cut. The wait was short and they have movies playing and a little playground for the kids. Katie cut my son's hair and she did great even though he was crying and moving alot. I love his hair cut and I will come here again!
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December 2022 by J
Ive taken my son here for the past year or two and he gets maybe one or two haircuts that look amazing. It is very rare his hair actually looks good, and for a $19 hair cut I expect so much more. I won't be coming back here ever. There are much better hair cut places around with people who actually have more experience cutting hair and will do a good job every time and not nick my son's ear.
