-
September 2024 by Josh Heim
I had a poor experience this evening since I was unable to comfortably try on shoes I wanted to purchase. The security device on the shoe was digging into my ankle. I asked the employee if the device could be removed while I was trying the show on because it was digging into my foot. He explained, no it is store policy that the device must stay on until after the shoe has been purchased because we have had people try on and run out of our stores Las Vegas and Arizona.
I decided to leave. The policy is a ridiculous. The security device sets off an alarm at the front of the store and if someone made a poor decision to steal shoes, this is not an actual deterrent.
The only option was to leave or to buy the shoes, stay in the store to try them on, and then immediately return them if they do not fit the way I want. A poor company policy that creates a negative customer experience is unfortunate.
-
August 2024 by Ruth Jensen
My daughter needed cross country shoes. Found them at a great price and a hot color. I will be able to pick her out far away with those bright yellow shoes.
-
January 2024 by Ana Franca
Super offers. I didn't know about this Asics outlet and I love the brand.
-
October 2023 by Helder Benitez Ochoa
Good prices
-
October 2023 by Santiago Sossich
Excellent
-
October 2023 by Sanjeewa Ranathunga
Good place to buy good shoes.
-
May 2023 by Donna Smith
I love their tennis shoes. Whenever we are at the outlet center, we stop in. They occasionally have great sales. I buy kids sizes so it works great for me.
-
March 2023 by Jeremy F
Great deals, especially on holiday weekends. Guest service is always great.
-
October 2022 by Jerry Hayward
Supportive shoes, nice people, shop the clearance! 2 for one (most expensive one of course)
-
October 2022 by Owen Miller
Rather poor/indifferent customer service here. ?
-
October 2022 by Enu Ikenna
Used to be a regular here, then management changed, then I was like, NOPE. Now I be rocking my Jordan's and Pegasus, yeah like from the Hercules movie.
-
September 2022 by Robert Swenson
They usually have some good deals on shoes. Usually buy one get one some percentage off or free. The website will sometimes have more color choices or sizes, but the store has knowledgeable staff that can help find the right shoe.
-
August 2022 by Ranes
Visited ASICS today, looking for an athletic shoe that can handle my above average size. Garrison took the time to hear my concerns and described the differences in a few options. His patience and understanding of my needs were greatly appreciated. Thank you!
-
April 2022 by megan avery
Poor customer service. I took my Asics Gel-Kayano 27 running shoes back today after 2.5 months of running just 6 miles per week. I believed the gel inside the right shoe was clearly defective as my right foot has been aching for 3-4 days after my last two runs, on a treadmill. (I have bought this brand of running shoe, with gel in the forefront and heel, for many years and have learned that when my feet start hurting, that's the signal that the gel is worn out. This usually takes a year since I run just 6 miles a week.)The salesperson informed me that defective items had to be returned through the brand website. What? My original receipt that I showed him says, "With an original Asics Store receipt: Merchandise may be returned for a refund or exchange for any reason within 90-days of the date of purchase. Refunds will be issued based on the original form of payment." He would not return my shoes, even though I clearly met all the criteria. He was supposed to take them back for 'any reason' as the receipt states. There is no mention at all on this receipt, about warranty/defective issues.Note: Please update your hours online. I had to drive down here TWICE since the hours are so reduced.
-
April 2022 by Nate Jimenez
Found exactly what I was looking for. And a little more. Not pushy but helpful salesman. Clean store.
