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January 2024 by Betsy Christensen
Little miss red head says she “ knows for a fact “ that I was told back in September ( news to me!) the new checking fee that applied when I set up for new checking. I’ve been with them since ‘07 ( too bad they have gone down hill) and I haven’t even used the checking for years. No one explained ANYTHING to me and if so , I never would have agreed to the ridiculous requirements it entails.But thanks for the big smile on your face as you were completely disrespectful. Pretty hilarious kids these days shout out “fact” when there’s absolutely no proof behind it. Also be aware if you get a fraud charge it takes them 45 days to resolve it! Super annoyed.
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December 2023 by Taylor Ohm
ATM just stole $350 of our money.
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November 2023 by Brynne Adamson
Deposited some money here and it went well. Teller had to count it like 5 times though lol
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October 2023 by Ericka Ellis
Mike at the Lehi location was so helpful! I went in to obtain a debit card for my son and Mike went above and beyond for us. He found a special going on that added a credit to my sons account and opened a savings with a better rate. So grateful for his time and attention! He took the time to make sure my child’s account, and mine as well, was set up as efficiently as possible.
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September 2023 by Montana Coles
Absolutely the worst bank ever. My husband’s card has been hacked 6 times in 6 months. They don’t do anything to notify us that it has been locked so we go to use it and is says declined. They won’t do anything to help us figure out why it keeps getting hacked. Their customer service is not helpful and they are rude when explaining things. Never had a good experience with them. DO NOT USE THIS BANK FOR ANYTHING.
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June 2023 by Jamie Hardy
Never been treated so poorly at ANY financial institution. This place is a total joke. Keep driving down the road to a real bank because this is not one. Wow
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June 2023 by Nil Nosretta
Great people and customer service here!! Always quick to help you and friendly every time you come in!
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June 2022 by Kimball White
EDIT 5/24/22: I put this review up to 4 stars instead of 2, because AFCU saw this review and offered to refund me some overdraft fees they have charged. I have since moved over to MACU across the parking lot, but really appreciate the fact that they are working on their PR. Sometimes the cash deposit machines are broken, which is annoying, and they occasionally lock down my parents’ credit card when we travel out of state, out of good intentions, but it just ends up being annoying.
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March 2022 by Jeremiah Griswald
I've always felt the tellers at this branch are friendly and easy to work with. And they can count. And know the basics like how much a coin roll is.I've had bad experiences at no less than 5 other branches, and so I make a point of coming to this location when I can.
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February 2022 by Jair Barahona
Absolutely wonderful service. I called in about a promotion that I was told I would be eligible for, but didn’t yet see in my account. I called and spoke with Marbie and she was quick and thorough with helping me. She resolved the issue and was very polite!
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December 2021 by Abrie Shepherd
We don’t bank here but met someone here to sell our car and it was a JOKE. Took so long, over an hour. There was absolutely no reason for us as the seller to be apart of the process for longer than 10 minutes.
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August 2021 by Jake Rodgers
The staff is helpful and always friendly. Always had great experiences.
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August 2021 by David S.
*Update - I spoke with the VP of Credit and as I said at the bottom, she was a very good listener. She took a look at the app and determined that yes, it lacked some basic features that she thought were reasonable to expect, she removed two of the late marks from my report, and has spoke with the developer about making some changes. The third one she said she looked into it and the company did in fact do quite a bit of due diligence by way of phone calls and letters sent and so she couldn't use the app as a reason to delete that one. I thought that was fair. Very happy to hear this. Should bump my score back up pretty significantly. As soon as it does I'll be right back in there to expand my HELOC. Thank you, Susan for your assistance. I can now safely say that AFCU cares about their customers. Highly recommend. I have a HELOC with AFCU. Right after closing I downloaded their mobile app to help me manage my account. Unfortunately it lacks some very basic features that I've come to expect from financial management applications that have caused me quite a bit of trouble. For example: when you get a HELOC with AFCU you also have to open a checking or savings account. This is actually kind of nice because you can simply transfer funds from your HELOC account into your checking or savings account, and then turn right around and pay your monthly HELOC bill with those exact same funds. However, when you do this, as I have done, the app offers almost no indication that a "payment" has been made. It never even uses the word payment, anywhere. Ever. Nothing that says "Your payment of X has been received. You now owe X for the month of X. Your next payment of X will be due on X." No, the only indication that you've made a payment of any kind is that the due date changes. Also, if you're late on a payment (which I just recently learned I was THREE TIMES, apparently) it does not tell you. Even if you are multiple months past due it doesn't tell you. The minimum payment amount is the only amount due--you can't see the total amount due, so you just have to guess where you're at. It doesn't show you a past due amount, it doesn't tell you what fees you were charged for being late--anything. Again, the only thing that gives you any indication that anything has changed in any way is the due date. The amount due remains constant whether you're on-time or several months late. I've since learned to use this due date as my one and only guide to knowing the status of my account, but before I was able to figure that out, as I stated above, I had apparently already been over 30 days late three separate times (I learned about this, ironically, when I went in to inquire about increasing my HELOC and checked my credit while I was sitting there discussing the rates with a loan officer). Here's where it gets frustrating: They apparently don't care. I wrote their credit department an extremely polite letter explaining the situation and they replied with a canned email about how unless there was an error on their part, there was nothing they could do for me. I explained that I understood and even agreed with that position, and I believed that, if they were interested in helping me, the problems I just described with their mobile app COULD be reasonably interpreted as, if not an error, then at the very least, an oversight that directly contributed to me not making my payments on time, and I believed they could use that as justification for removing the late payments. To my surprise, rather than giving me the benefit of the doubt and granting my request, they doubled down and become oddly defensive. They insisted that since the app shows the due date, that should have been sufficient and there was nothing they could do for me. When the first person I spoke with shut me down so abruptly, I asked to speak with her direct report to see if she could help. When she shut me down, I asked to speak with hers. She shut me down too. I'm now waiting to hear from their Vice
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May 2021 by K Andersen
Always polite and professional
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April 2021 by Zach Barnes
The loan officer Sara was very helpful. Set up a new account and auto loan for my wife and it was a great experience.
