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September 2023 by William Paradee
Very good fast and professional service they get you in and out in a hurry with least amount of forms . Great experience
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May 2023 by Amazalazaling
PICK ANOTHER LOCATION! They double charged us and added on the most amount of ridiculous charged add ons even though he verbally told us we would be fine just to take more money from us. Just like others have said the owner “pepe” does not care to make anything right with the situation or return calls.
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March 2023 by Garrett Christensen
Terrible customer service at this location. I've had to rent here 3 times and each experience was progressively worse with unfriendly and unwilling staff. The main street layton location is far more superior and offers far better levels of customer service.
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October 2022 by Melissa Marchant
This one was really good and quoted the exact price they charged
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September 2019 by Brandon Ricketts
Bad customer service
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September 2018 by David Gwilliam
They were the wrost.
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March 2018 by Linda F
Friendly staff that gets you in and out inefficiently.
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March 2017 by Taylor Kirk
Terrible service! Let me explain... first off they moved my location from where I wanted to pick up, which I understand can happen but once I got there it just went down hill. They marked me at a time slot of 2pm when I got there about 15 min early there was no one at the location, after waiting until about 10 after my appointed time I called the Uhaul company and the lady on the line basically told me good luck because she didnt know where they were. I was now running way late and had tons of people waiting for the truck so that we could move. Finally after waiting another 20 mins someone finally shows up to help me and I went on my way after I had to convince them that I didn't want to return the truck to down town Ogden when where I was moving was 4 miles away... So after the nightmare of getting the truck when I went to return it the same girl tool the keys and said I was good to go and that I would get a refund because I used under the millage etc.. Well a few days later I get a call from u hall asking me when I was going to return the truck.... first off It woke me up since I work graves so I want happy about that and secondly it was a ridiculous call because I had returned the u hall 2 days before so another guy on the phone said he would handle it and that I was good to go.. again.. then about 10 days later I was still waiting to get my $80 refund on my card, so I called in again and got put on a phone chase/hold game until someone said they weren't sure what happened and couldn't get a hold of the people responsible.. again... and she said that a supervisor would call me sometime soon.. So finally the supervisor called me and said that someone put it down as a cash refund and hit some buttons. He has assured me that everything is all fixed and the refund should be coming back to my card in place of the $152 hold they had in my account.. what a joke!
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January 2017 by Coru Cathubodua
Horrible... Does not understand the systems gives false information and tries to rip you off by double charging.. and will not keep hands to himself. Believes all customers are stupid and will not admit any wrong doing, even if customer care is correcting him. This location is the worse I have seen!
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April 2015 by Jessica H
Pepe was awesome! Very helpful and really nice. I would definitely recommend this location.
