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August 2023 by Becky M
Don’t rent here! They tell you that it’s 1 month free but then when you go to check on it’s a 1 time fee that costs more than the unit itself. They tell you it may or may not be less than what it shows you when you sign. I’m not signing anything unless it reflects the advertised amount & deal…go elsewhere!
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August 2023 by A Nonymous
Don’t rent here! They tell you that it’s 1 month free but then when you go to check on it’s a 1 time fee that costs more than the unit itself. They tell you it may or may not be less than what it shows you when you sign. I’m not signing anything unless it reflects the advertised amount & deal…go elsewhere!
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August 2023 by Luis Camarena
If I could leave a 0 stars, I would. I rented a uhaul from this place, and I been trying to return it for days now. They are never in the office, I been going online to do the return, but they are charging me more than what I was told by the guy from the office. I been calling and going in, but always close. First and last time I will rent from this place. Horrible experience!!!!
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July 2023 by Google user
If I could leave a 0 stars, I would. I rented a uhaul from this place, and I been trying to return it for days now. They are never in the office, I been going online to do the return, but they are charging me more than what I was told by the guy from the office. I been calling and going in, but always close. First and last time I will rent from this place. Horrible experience!!!!
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November 2022 by Sammie's World
They are never there. They take long lunches and close up at 2pm almost every Tuesday. They are closed Wednesday.
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October 2022 by The only real Erik
Three times denied services by making up bogus claims. I reviewed the onsite information and have filed a claim with Uhaul in regards for the upscaling of prices. As well as lack of proper service. (If you're allergic to dogs, they also have animals inside. It should be posted for people who can have allergies to such things.) STAY AWAY FROM HERE.
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August 2022 by Eriks GamingPad
Three times denied services by making up bogus claims. I reviewed the onsite information and have filed a claim with Uhaul in regards for the upscaling of prices. As well as lack of proper service. (If you're allergic to dogs, they also have animals inside. It should be posted for people who can have allergies to such things.) STAY AWAY FROM HERE.
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June 2022 by Dianne Crawford
They was very nice had a truck for us with a short notice. Price was good too!
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December 2021 by Jared Garlock
This place is not staffed. U-Haul could not get a hold of them after I wasted my time with a confirmed rental. PLEASE do NOT rent from here. Go to the place on main by the Maverick by Layton Parkway. Those guys are amazing!!! They bailed me out when this dead beat did a no show no answer the phone. The guys on Main were easy to deal with and extremely fast with a rental. They had it all ready by the time I showed up. U-Haul did end up giving me the 50 dollars because of the guarantee rental no show from this location. They need to close this place down. You would think with the owner LIVING ON SITE that there would be no problem. Guess again. U-Haul let me know they lived on site and that they usually at least answered. The U-Haul rep said she had problems with this location being there. When they were there they were reliable, other times however, not so much. The nice lady with U-Haul said this place has been going down hill.
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October 2021 by TruthBTold “TruthBtold!”
Thank you David in Layton Utah for having the worst uhaul in the country in my opinion. You cost me several hundred extra dollars because you were not concerned with my problem that was caused by uhaul in the first place. I would expect a manager to have better customer service skills.
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September 2021 by M KH
My experience with this business was very good. I went in one week before my move date, and the lady at the counter was very kind and helpful. She was able to get me a moving truck on short notice, and she maintained communication with me during the week. When I got the truck, the same lady came outside and helped direct me as I backed the truck up so I wouldn’t hit anything. I was happy and thankful for the service I received.
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September 2021 by Casey Sorensen
Asked for truck sizes and was told to go look online
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August 2021 by Lien Osguthorpe
Apparently I’m not the first or the only one think this - This location is THE WORST!!! The lady on the phone is SUPER RUDE!!! She didn’t want to answer any questions about what time I can pick up my truck, instead she kept saying she had a customer here that she needed to help like I was not a customer. She was just SUPER SUPER RUDE. I don’t understand how a person like that could work as a customer service. First and last at this Uhaul location. Just stay away from them!
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August 2021 by Orange Juice21
The worst customer service I’ve ever had. Don’t come here I promise Any other U-Haul service is better than this one. The lady was so rude so short and not helpful.
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August 2021 by Bianca Williams
Bad customer service, rude unprofessional and always made noises like arghh. Never go back there again.
