January 2022 by Parker Christensen
Notified the unit owners of my father's passing. My mother, that lives at the same address was not able to even make a payment or do anything until we got paperwork which can take a couple months... not even a marriage certificate would let us temporarily to stuff. Once we got the paperwork we had to wait at their convenience to meet with us. When I notified them of the passing, I was told what is needed to switch over the ownership, but was never told of the process that they would immediately lock us out. Had I not notified I would have been able to access the unit for much needed items. Sucks when my due diligence turns around and bites me. I wish on that phone call I was told of their process of locking out, or I wish a letter was sent to the previous owner but headed as "to whom it may concern" this process has become very frustrating and quite appalling. The unit owners provide as little info as possible over the phone and it takes a lot of probing to get answers. Hopefully I can rewrite this review and change the starts once the headsche is over, but it's going to take much better customer service than I think they can offer.So moral of the story, please, if a loved one dies and you need stuff from their unit, don't notify immediately. The grieving process is difficult enough. Switching over bills, titles, house payments, and everything else ontop of death, this has to be one of the most difficult switches we've dealt with yet. Even closing the bank account and switching the house mortgage was easier, but this isn't worth telling them about immediately and dealing with. It's honestly easier to get a second unit under your name and move everything from the old unit to the new unit. The extra paper work to own the old unit is absurd and takes more time than signing the documents for a new unit. Then when the old unit is empty notify them of the death.
