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February 2024 by Dust Ashes
The new girl working there was awesome. Talk about a wealth of information and very helpful! I think her name was Trinity.
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January 2024 by Kalli Jo Peterson
The employees here are super nice, and extremely helpful! They fixed my problem within 5 minutes.
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January 2024 by Grant Morrison
We had some serious problems with Assurent and we felt there was a Lack of honesty. We went in to T-Mobile and met with Dalin, Layton Office manager, who completely resolved everything. It was truly amazing and we cannot commend Dalin high enough. What an exemplary representative of T-Mobile.
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January 2024 by nelson wheeler
Good customer service. Nice store. Convenient location and parking.
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December 2023 by Alexis Blank
Amazing customer service from josh b he was very helpful and patient when trying to figure out what was going on with my phone that ended up needing an e sim
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November 2023 by Travis M
Keep your receipts for years. They have no record of my purchase and refuse to swap my warranted screen protector. Funny how they have replaced it several times and now they have no record.
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October 2023 by Brooklyn Buchanan
I had a great experience. Nick helped me out very nicely, he definitely knew how to upsell, but was very clear on the perks and explained very well.
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October 2023 by Gemma Thompson
There's a guy that works here named Alex. I came in asking questions about a possible upgrade. Everyone knows times are hard, however, as soon as he saw that my account was past due he acted even more like he didn't care about what I had to say.. I could gear the annoyance in his voice even past him cutting me short when I tried to be kind and form a rapport with him. Idk, really makes me want to switch to Verizon since my bf got a way better deal and a better experience when he tried doing the same thing
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October 2023 by Chaoscow25
Very disrespectful and didn't attend us for 60 mins when they could it was going to take another 30 mins. We have two kids and they were all attending people when we came in but people went of front of us and they didn't care! Never coming back to this store. We love T-Mobile but everyone in this store needs to be taught how customer support works!
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October 2023 by Jarrod Swaner
Shoutout to Ahlea! Has to be the best person in the store. Helped me with all my needs and even helped me save money on my bill. Will definitely be returning to the hill field road store. Thanks again Ahlea!
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October 2023 by Fabian Rangel
Customer service is a mixed bag. You get taken care of and wait times vary. You'll be told things to buy product that aren't accurate. So do your research before going in and have an idea of what you are looking for before you are told your S23 ultra will have 16gb of ram. They only come with 12.
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September 2023 by Alannah Buttram
Dalin was wonderful! He was very helpful, attentive, and considerate of my situation replacing my teenaged son's phone. Did everything he could to help me out. Was patient with me, and maintained a positive and pleasant attitude even thought I was holding him up as customers were coming in. He's a fantastic human and would absolutely return to this location to work with him in the future. Thank you Dalin. -Alannah.
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September 2023 by Alannah Leigh
Dalin was wonderful! He was very helpful, attentive, and considerate of my situation replacing my teenaged son's phone. Did everything he could to help me out. Was patient with me, and maintained a positive and pleasant attitude even thought I was holding him up as customers were coming in. He's a fantastic human and would absolutely return to this location to work with him in the future. Thank you Dalin. -Alannah.
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September 2023 by Kelly Browning
Very disappointed, I went there to find a hotspot with ethernet capabilities and they told me they no longer had anything that would provide an ethernet connection. They said the showroom model was no longer available and that they did not have any on stock. I asked them if they could call around to other stores, but they told me the numbers were in Google Maps and I could call them. I went home and located the devices on T-Mobile's website but I don't think I will purchase from them, I liked Sprint better.
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September 2023 by Maria Griffiths
We get the home Internet through T-Mobile and it works great and such an easy set up. Only issue is we can't seem to creat an account even after talking with an employee and customer care.
