-
February 2024 by Jason Holfeltz
They they had fast and friendly service. They made me feel like they had generally concerns for my vehicles performance and that my vehicles were in good hands.
-
February 2024 by Jack Fleck
After having an emissions done on my 2014 edge, could not get into my car due to the power seat as far forward as it could go. Settings on dash for driver preferences had to be reset to where they were from before I had my emissions done. Never have dealt with either issues after an emissions.
-
February 2024 by Rhela Harley
This is where I take my car for service and have since I moved home fromWyoming. They are always nice and professional. They keep me updated on what needs to be done and what can wait a minute.
-
January 2024 by Chris Palmer
Took my truck here an oil change when I bought my truck, they the job just fine for 125. Found out the Ford dealership in bountiful will sell you a package to do 3 oil changes for 145. Ken Garff has a similar package. These guys seem way overpriced
-
August 2023 by Cameron R
The best for dealership left in the state, honest people awesome service, and they don’t jerky around, like the clowns down. The street I purchased a car from young dealerships and it was a nightmare. I will never go back.
-
August 2023 by Timothy M.
I had a def contamination in my 6.7l diesel. It was towed to Ed Kenley ford where the insurance paid them 18k to install a new fuel system. I got my truck back and instantly had WIF lights, reduced power mode and poor drivability. They claimed the WIF light was because of a bad wire. 2700 miles later the fuel return line broke off. Heritage ford in tremonton found def in the diesel and said the tank had never been removed for the flush. The GM and ed Kenley ford and his floor supervisor told me that they do not remove the tanks for def contaminations. They charged my insurance for the repair and now my insurance company is suing them for fraud. They received my truck back a 2nd time and lied to me about the tech data, and tried to gas light me by telling me the liquid in my tank was water not def. They still replace another 1500 in parts. State Farm hired an outside investigator who took samples and found def in the fuel system. The truck has since been totaled by State Farm and broke down for a second time. Even after they flushed the system twice and did approx 20k in work they still didn't clear the def contamination. The GM Doug was extremely rude when I dealt with him and after considering giving me a loaner he changed his mind "because I spoke to my insurance company about the problem". Do not do business with these guys, they cannot be trusted
-
April 2023 by Paul E Pederson
Dez is the best service advisor for your tire and rim needs. I drive out of my way, passing another Ford dealer/Quick Lane to go to Ed Kenley.
-
March 2023 by Mikel Jones
Des and Quick Lane are awesome. Always take care of me and my vehicles. Thank you!
-
March 2023 by London B.
I scheduled with Ed Kenley because their service has been vastly better than the Ford dealership in Ogden.Had an appointment for oil change at 8:00 am. Arrived early, waited in line 20 minutes as there was no separate check in for those with an appointment. Even after check-in they took back five vehicles from walk-in customers BEFORE me (chatted up the folks waiting). My vehicle was taken back nearly an hour past my appointment time. It was finally finished at 10:43.Not really happy with the service at the Quick Lane this time. When I made the appointment I did ask how long it would take (20 mins to an hour) and let them know I had another appointment at 10, they assured me that I'd be done and out well before then.... The employees should never make assurances they cannot follow through on.The constant up-selling efforts are a little annoying.Quick Lane waiting area has comfy chairs, plenty of magazines, free WiFi, coffee, water, tv, magazines and some toys for the kids. You're going to be here awhile.Service department has been courteous. Been waiting 9+ months for a catalytic converter to come in, and they've been understanding and apologetic ... and keep offering to have sales department help us trade in our paid off F150 for a new model since they don't know when they will get the parts in to fix the truck.Accessibility: There's ONE disabled parking spot in front, with the garbage can right in front of it blocking the sidewalk in front of the handicapped spot, so I had to circle around the back of the vehicle to go up the ramp. There is a nice wide ramp that leads right up to the door. The closest door is blocked off, with a handwritten sign indicating we are to 'Use next door'. The lobby wasn't very accessible due to the tire display and other things jutting into the walkway. The spacing from the sitting area was also too narrow to accommodate mobility aids. The building itself is accessible, and with a little rearranging, the waiting area *could be* as well. Thankfully the bathroom was accessible and safe.
-
January 2023 by J G
Took my F350 in for a Oil/Fuel/Air service during my travels so this location isn't one of my normal stops for maintenance. The service team was quick and performed all tasks correctly. The only downside of this location is the waiting/break area is very small and could use an overall update.
-
December 2022 by Ally M.
My car had a recall for the door latch and was told to bring it in to the nearest dealership. I brought it in, they didn't have the part and needed to come back in a week or so to try again. I don't hear back? and have to reach out again where they told me they had the part. I book the appointment, they tell me the process is detailed and difficult and will take all day. I get the car back, and notice that weekend that the master switch for the windows is basically falling into the drivers door frame and is not sturdy. I bring it back in, they tell me they didn't break it and that I'm hustling them? Tried to charge me 124 for the part, it's selling for 58 dollars online. I go look at the car again, they claim that there's "no way the clips could come off as they didn't touch it" and the clips are literally being held in my hand as I type this. They refuse to fix this issue they caused and said I am trying to hustle them. I do not recommend this dealership, they caused more problems rather than fixed them and refuse to fix their mistakes without a price.
-
September 2022 by Tina B.
Recommended by a friend to come here and I can see why. My experience was great with fast service and no pressure friendly sales. The price of the truck we bought was right inline with values and it was in fantastic condition. We were in and out so fast! I hate when car buying takes hours and hours, this did not! Our sales guy Neight (sounds like Nate) was honest, friendly and showed us exactly what we were looking for. I actually enjoyed this car buying experience and we have bought a lot of cars in our lifetime. Can't say that often!
-
July 2022 by Bryce Dickson
Des and her team are the only ones that I trust doing oil changes on my diesel.Services: Oil change
-
May 2022 by Chris Werner
Fraudulent! Dishonest! Don't Use Them.Older Parents In Law went for emissions. Charged, and they could not do the emissions correctly because of Ed Kenly's machine. They said they needed to look at the car because something was wrong.Went to 2 other places, 1 other Ford Store, & an Emissions only place that said bring it in if it didn't work they would give refund.Funny enough it took about 5 minutes to pass and the car communicated with the machine just fine.
-
March 2022 by Doug W.
Buyer beware. Racists. Bigoted. Unprofessional. I visited Ed Kenley Ford and test drove an F150. My salesman Bryce kept saying really borderline racists comments about me and my wife. That night after telling Bryce we'd think about the trade for the f150 I received this message. Absolutely disgusting! Seems like they are having lots of issues with customers lately and I would advise everyone to go elsewhere!