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January 2023 by Alexandra W.
I was excited because I had a coupon for a free bag of dog food and when I got to the register, the cashier had the audacity to ask me why I was purchasing this specific brand of food. I asked if there was a reason I shouldn't and she went on to explain the "harmful" ingredients and recommended to get a bag of food that was close to price. I said no and wanted to go through the purchase. She then told me to go home and do my research on the food. I ended up leaving without purchasing the food. How dare you even question what I buy for my dogs. Why sell the food if it's so bad? Very disappointed in how I was treated.
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May 2022 by Jana V.
After dropping my dog off at the groomers in which they complimented how well his coat looked ( very little matting). I picked my dog up 5.5 hours later only to find him shaved bald. I got in the car and cried. I can't believe I paid $100 for this horrible cut. I could have shaved him bald myself. I took him to professionals to get a well styled and trimmed cut. I even showed them a picture is what I wanted. I'm almost speechless. I'm so upset. I will not return and would never recommend this service to any doodle owner!! Just horrible!! * edited to add that I called and was issued a full refund. They were very apologetic. Although, I will not go back and I have a dog that looks like a rat... I did get my $100 back
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March 2022 by Teressa Saunders Langston
Don't take your dogs there to be groomed. I had been growing the hair out on my dogs head for six months so she would have a beautiful ponytail on her head, been lovingly brushing it every night. Took her there to be groomed. Specifically told them NOT TO CUT THE HAIR ON HER HEAD!! When I picked her up she had the spindly looking top ponytail like they had tried to gather up strands to even make it and all of her hair on top was cut off. I'M FUMING!! To top it off I was charged for grinding her nails which they had not done. Had to ask them to do it before I left. The girl was like I knew I forgot to do something. Obviously they CANNOT FOLLOW INSTRUCTIONS. I REPEAT DO NOT TAKE YOUR DOGS TO THE LAYTON PETCO TO GET THEM GROOMED THEY DONT HAVE A CLUE HOW TO TAKE INSTRUCTIONS AND DO IT PROPERLY!!!
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January 2022 by Lippy M.
An absolute mess - boxes and product/supplies everywhere but on the shelves, employees talking to each other but not bothering to ask if customers need any help, and I'm pretty sure I was charged more for the items I purchased than the posted price. However, the worst part was the rude & surly cashier, Madison, who should never be allowed around or near people...ever. I'll be going exclusively to PetSmart from now on.
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September 2021 by Julia S.
I scheduled my appointment over a month ago and received text confirmations regarding my appointment and showed up today for the full groom and was told that they did not have a groomer available and that all they could give my dog was a bath.
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August 2021 by Julie W.
Where do I start if I can give them zero stars I would in just go to Petsmart oh wait I will do that I called about a gnu kind of like a pet monthly insurance program because I keep getting emails about it so this woman didn't have a clue what I was talking about so she put me on hold for about 20 minutes to find out the answer for me so then she gets back on the phone and hangs up on me I called back spoke to a male this time didn't even apologize for her bad behavior and he was kind of like sassy over the phone like their employees are not rude both of them are rude avoid this place like the plague and just go to Petsmart
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July 2021 by Jake Medell
Petco is so amazing, they always have great workers, fast service, and good quality products.
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February 2021 by Cody T.
I have two small dogs. One of them has a special diet due to a poultry allergy requiring us to buy food that isn't available at the big box stores or regular supermarkets. Petco always has what I need in stock. The variety of small pet supplies makes it a convenient one stop shop to make sure my dogs are taken care of. This location is easy to access off of antelope drive. The parking lot was not the easiest to navigate during the peak hours. The store is a bit smaller than other locations but seems to be well maintained. It seems a bit older than some of the other stores I've been to but the staff was friendly and helpful.
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December 2020 by Patricia C.
Be aware that sale priced items offered on this specific store's website may not be honored for in store purchases and the website does not tell you that. I went to the store after searching all the other local stores for a certain litter box I needed that night. Found the in store price was twice what the online price was. The clerk was rude about it but the manager was nice and honored the price for one item. Not a good experience and I will shop Petsmart from now on.
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November 2020 by Kylie A.
This is the worst Petco I've been to. There's stuff everywhere and a whole bunch of opened boxes with stuff in it like they're to lazy to unbox it and put it where it goes. Everything was unorganized and just thrown everywhere. My boyfriend had stepped in dog feces that had been there before we got there and it got all over the isle. Several people had told the workers but no one cleaned it up, one of the workers even went over there and just looked at it and then never went back to clean it.
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June 2020 by Deb E.
Terrible customer service or complete lack of to be more specific. Plus they have their restroom closed so if you want some time to pick out the right pet for you go somewhere else
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January 2020 by Megumi Saito
I went to there looking for adoption dog or cat . Stuff working at there for adoption (they are wear pink T-shirt ) and old women was there .. she was so rude . She almost don’t want us adoption the dog just came in that day . And how she talk was so mean . I saw her name but not drop her name on here because other ladies were nice . I never ever go back there again .
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January 2020 by Andrew W.
The pets are not cared for. They don't even know anything about the animals they sell. IV bought animals here twice just to save them it makes me sad. They definitely don't pay attention to there animals. A cat had been there for almost 2 months and one cat had a back paw that was bleeding. I asked how long the cat had been there and if I could buy all of the cats some treats and toys, I was declined and told the cats had been there for only a week. False, one cat had been there before I saved an animal there a month ago... It really makes me sad. For animal enthusiast's there lack of empathy makes me want to report them and take all there pets to a shelter who would surprisingly take better care of them. They don't know anything about exotic animals or ferrets which I prefer. I bought one a few weeks ago that was not well cared for and obviously was not around people enough and it showed on her behavior.
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December 2019 by Javier R.
Nice store , employees treat you well , lots of things , only issue is sometimes if there's more than a few customers it can take forever to get help . Also there's no system to get in line to wait for help so you gotta follow the employee helping the customer stalker like and give other people dirty looks so they don't jump ahead , then you find something to look at and suddenly the employee is helping someone else ! Lol
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December 2019 by Sam Niki
Grooming services there are amazing! They did a fantastic job with our husky, and reasonably priced.